Even though we're 9,346 miles (15,063 km) apart, dealing with the staff at Comfort Works was like working with a local company. After describing my needs and providing measurements, I was contacted immediately (considering the 14-hour time difference) by "Felicia" via e-mail and the most friendly and helpful individual via Facebook instant messaging. Communication was never an issue. Now, as for the product, I am over-the-moon happy with my purchase and the quality of the material. From the inquiry stage, ordering, the manufacturing process, and shipping and receiving, the total time was 2.5 weeks. I could not be happier, and I would (and will) recommend the fine folks at CW to anyone. Thank you!