I'm very happy with the sofa covers, they appear to be well made a fit well. While I have been inundated with emails which have sometimes confused me (as they repeatedly suggested that an order placed a week or so earlier had just been placed), it is Christmas and so confusion might be expected. Certainly too many emails. I contacted CW when the samples I had requested (and paid for) hadn't arrived after two to three weeks. Samantha immediately arranged for them to be couriered and, somewhat ironically, they arrived two days later both by courier and by the letter service. As the company is Australian, as am I, and living here, I don't really understand why my samples should be sent from China (I realise that that is where they are manufactured)? Melvyn has been promptly responsive to my comments on various matters and I think he has probably expedited a fast delivery (as we were set back a bit with the sample issue, having already purchased the sofas). In summary, I'm very happy with the two sets of covers and the responsive customer service and I wish this business all the best.