“The quality is very good but my two couch cushions have zippers sewn on the wrong side and I am being blamed for my measurements and having to pay for the replacements as well as waiting months for these covers that I ordered in December. I will never use your company again.”
Posted 2 months ago
My name is Ning and although we have never touched points before, I was privy to all the email conversations you have had with Samantha (making the order and finalizing the measurements) as well as Melvyn (your feedback issues with the zippers).
I would firstly like to thank you for taking that leap of faith to buy slipcovers from us knowing you will have to do the measuring on your own, and then another thank you for all the measuring and remeasuring to get it right. I am glad the covers turned out great! From the photo you sent in, the frame fits well and the cushions look great. The only sore sight are the zipper placements - they are indeed not at the right place.
After checking on the final draft of the measurements you provided Samantha, the very same one she sent to our seamstresses - unfortunately, you have given us the measurements with one tiny little error. You accidentally swapped B (where the zipper is supposed to be) with C (the depth of the cushion).
But here's the thing, we are the sofa slipcover experts and I do agree with you that these little details should be checked by us. We missed this check, totally relying on your measurements and hence, this little kerfuffle happened. We are only human, me and you, and these human errors happen sometimes. :)
At the end of the day, we'd love for you to get working covers (and aesthetically pleasing ones too) for your sofa. Would it be possible for you to continue to speak to Melvyn and work hand in hand to rectify our mistakes together? He is working on getting a better resolution for the cushions.
Thanks for your time Melissa, I look forward to seeing a perfect set of covers for both your Pottery Barn sofa and loveseat.
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