Consulted with a representative prior to making my order to ensure my cover would be the correct fit. I ordered a exactly what was advised. Low and behold, my cover arrives and does not fit and there is a major issue with the design. When I brought this issue to the company’s attention, I was told that I would have to pay for a new cover to be made- no discount offered and no apology. I expressed that I felt this was unfair since I ordered exactly what they told me to order with assurance that it would fit by sectional. It’s been a week and I haven’t received further contact from the company. I’m left with a $500+ cover that does not fit. I would never pay additional money to have a new cover made since I don’t have the confidence that it would be correct and I would be out of even more money.
5 years ago
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