These slipcovers are amazing and turned my nearly 20 year old couch in dire need of TLC into a brand new looking couch (IKEA Kramfors sectional). I don’t know about the returns or refunds but the price was reasonable the delivery time too (5-7 weeks from date of ordering) and price too. Expect to pay around $100 on a $500 order for duties if you’re in Canada. Also great idea to have a steamer to remove the creases and it takes a bit of adjusting if you want a perfect fit. It only came with the soft side of velcro at the bottom of the ottoman. I tried it with the velcro but i didnt like it so i removed the metal base on the couch, tucked in the slipcover under it and re-attached the metal base on the couch. It was a bit of work but the result is so great it was worth it! Other than that it’s amazing best purchase ever!