Jamie
Terrible product and service. Having had my slip-covers for just 3 months they have faded badly to the point that I need new covers. They had not yet been laundered, nor had they been positioned in direct sunlight. I also live in UK which is not exactly the sunniest place in the world. Response from Comfort Works was that fading is not covered by the warranty and that I should not have placed in a room with even indirect sunlight (what room does't have windows?). This is despite no warnings being present on the website regarding the positioning of furniture, and several photos on the website misleadingly showing furniture in sunlit rooms. Appalling way to treat a customer who spent about £1000. To add insult to injury they offered a discount if I wanted to buy some more covers, why would I do that?? The product was not fit for purpose, the response showed no accountability for an inferior product.
3 years ago
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Comfort Works has a 4.8 average rating from 4,618 reviews

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