I ordered my first two sofa covers in early March. The initially came quickly but were too small. I was never asked for measurements, and my sofas are two standard square arm comfort Pottery Barn couches. After taking dozens of pictures to show they were too small (and getting the impression they thought I was misrepresenting something) I was asked to provide measurements. After much back and forth, I was told the new covers would be made (and that if I wanted to change fabric since the fabric was much lighter than anticipated it would be a 30% up charge (in addition to the $1600 I already paid). It has been over 2 months. The customer sevice representative is only partially responsive, often times with huge delays before I even hear back. And, the answer, they are too busy to make my replacement covers--but presumably they will get to them whenever the mood strikes. Unfortunately, I ordered these as my summer covers and at this point it's practically too late for summer covers. I'd switch to a winter fabric but see above where they will charge me in excess of $500 to switch fabrics. Would NOT recommend.