Gentleman, Have been sitting here trying to put kindly words toward the problems that I have had with this pellet stove. It has been awful. So many problems with the flame, pellets dropping constantly over flowing the burn bucket. When we smelled the smoke during the night and the alarm going off, panic and fear ran through our minds at 2:00 AM. I don't know how many calls have been made to your company, but many. Sometimes the problem was resolved, but it never lasts. One of the techs said it's as if the numbers were going back to the default numbers. Have little or no faith in your company. Just too many problems.