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Comfortbilt.net Reviews

4.5 Rating 1,977 Reviews
87 %
of reviewers recommend Comfortbilt.net
4.5
Based on 1,977 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Comfortbilt.net Reviews
Anonymous
Anonymous  // 01/01/2019
Very easy to install. My chimney has a heat box installed when the house was built. After receiving the stove, I wasn't sure if the flexpipe would fit through the flue correctly, but it worked out perfectly. I'm very pleased.
Comfortbilt.net 5 star review on 19th January 2024
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Posted 1 year ago
I bought my Comfortbuilt from Home Depot and was shipped by Comfortbuilt it arrived with brandings broke and was damaged I refused delivery. Ordered a second one from HD I won't get refunded until the damaged one is received by Comfortbuilt. Still waiting for the second stove and waiting for my refund for the first one
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Posted 1 week ago
Bought new hp22n p stove.had an issue wt a noisy blower motor on 1st burn.had to exchange 4 motors for a fix. Clint and tyler in tech support went the extra mile to get it done.wont have a chance to really test this stoveuntill the winter sets in.have the burgundy ss model so nice looking stove. Also had help from Gordon in sales.would rather have phone tech support as opposed to on line. This old vet has real eye problems. That's all for now. David from az
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Posted 1 week ago
Seems to still have a problem in that the blower remains on for a long time even when stove is not running
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Posted 1 week ago
They service was good on ordering my new room blower, although, i am very disappointed that it had to be replaced. The new fan seems to be louder than the old one, can hear some bearing rattle! The stove is 3-4 years old and the fan should last much longer on an $1800 stove. Now it seems like my pellet auger stops feeding occasional and the fire goes out. We have enjoyed the stove but thought we would get trouble free operation for many more years than we have.
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Posted 2 weeks ago
Excellent pellet stove and outstanding customer service!
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Posted 2 weeks ago
I ordered the part and it arrived quickly.
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Posted 3 weeks ago
Excellent service
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Posted 3 weeks ago
Works great
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Posted 3 weeks ago
I'm on my fourth season with my HP-22N and I have been really happy with it, I wish the burn pots lasted longer as they are not inexpensive, along with the igniters.
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Posted 3 weeks ago
Our comfortbilt pellet stove is easy to use and it has practical functions, however, I only used it about 5 times and the auger began making a noise. I got on to a live chat with Tyler R. who was extremely helpful in isolating the problem. I was not comfortable correcting the problem as the stove was still under warranty and I am in mu 80's, so Tyler put me in contact with an authorized repair company in Maryland, Randy's pellet stove repair. Tyler also sent me some replacement parts. Randy was able to accomplish the repairs and Tyler advised me to email the repair bill to todd@comfortbilt.net which I did. To date, I have not received any reimbursement even though I received an acknowledgment from Todd that he had received the bill. With the weather getting warmer, I have not had the opportunity to use the stove.
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Posted 3 weeks ago
Keep smelling smoke every time I start stove don't know what's wrong with it anybody come up with a solution give me a call it's 207-922-9893
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Posted 3 weeks ago
On time
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Posted 3 weeks ago
--10 for help
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Posted 3 weeks ago
I love your stove, but you maintenance support is terrible
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Posted 3 weeks ago
The fan was just what I needed, received in a timely manner, and customer support walked me through. Good job folks, and great stove. We heat our entire home in the South Dakota winters!
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Posted 3 weeks ago
I bought Comfortbilt pellet stove h22n back in February2025 and I’ve nothing but problems with it since I received it. I contact customer service and they were very helpful at first until they could not fiqure out the problem with it, then they just quit responding to my problem. Them I tried the customer service help line and they did not respond either. So then i finally filed a warranty complaint and wanted to return the stove and no response from them either. So my conclusion is, don’t buy anything from this company they will not own up to their own manufacturing issues and take care of the problems. I’m fortunate enough to be able to throw it in the dumpster. But most people are not. So please don’t buy anything from this company they are good at selling you an inferior product but cannot stand behind there product. Thanks Ryan
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Posted 1 month ago
We are very happy with our HP50. It performs exactly as described. We put it in the basement and it helps heat the entire house. Also the people at Comfortbilt were very helpful and knowledgeable.
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Posted 1 month ago
The part was delivered quickly at a reasonable cost. Although it required minimal modification for our model it was a simple fix. Grateful for the parts being readily available.
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Posted 1 month ago
My stove problem continues. The emailing doesn't work well. When you have a problem and the temperature is 0 it takes two days for an answer. Be nice to talk again with the techs for critical problems.
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Posted 1 month ago
We purchased the Comfort build Alpine 42 and it works amazing! We live in North Dakota and for the month of March we only used $84 worth of pellets. We never had to turn on our propane furnace at all. Huge savings!! It Heats our entire home (2500 sq ft) perfectly. Both cats love it too
Comfortbilt.net 5 star review on 4th April 2025 Comfortbilt.net 5 star review on 4th April 2025 Comfortbilt.net 5 star review on 4th April 2025
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Posted 1 month ago
Comfortbilt.net is rated 4.5 based on 1,977 reviews