Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,962 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very easy to install. My chimney has a heat box installed when the house was built. After receiving the stove, I wasn't sure if the flexpipe would fit through the flue correctly, but it worked out perfectly. I'm very pleased.”

Comfortbilt.net 5 star review on 19th January 2024

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Posted 1 year ago

“I bought Comfortbilt pellet stove h22n back in February2025 and I’ve nothing but problems with it since I received it. I contact customer service and they were very helpful at first until they could not fiqure out the problem with it, then they just quit responding to my problem. Them I tried the customer service help line and they did not respond either. So then i finally filed a warranty complaint and wanted to return the stove and no response from them either. So my conclusion is, don’t buy anything from this company they will not own up to their own manufacturing issues and take care of the problems. I’m fortunate enough to be able to throw it in the dumpster. But most people are not. So please don’t buy anything from this company they are good at selling you an inferior product but cannot stand behind there product. Thanks Ryan”

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Posted 1 week ago

“We are very happy with our HP50. It performs exactly as described. We put it in the basement and it helps heat the entire house. Also the people at Comfortbilt were very helpful and knowledgeable.”

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Posted 1 week ago

“The part was delivered quickly at a reasonable cost. Although it required minimal modification for our model it was a simple fix. Grateful for the parts being readily available.”

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Posted 2 weeks ago

“My stove problem continues. The emailing doesn't work well. When you have a problem and the temperature is 0 it takes two days for an answer. Be nice to talk again with the techs for critical problems.”

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Posted 2 weeks ago

“We purchased the Comfort build Alpine 42 and it works amazing! We live in North Dakota and for the month of March we only used $84 worth of pellets. We never had to turn on our propane furnace at all. Huge savings!! It Heats our entire home (2500 sq ft) perfectly. Both cats love it too”

Comfortbilt.net 5 star review on 4th April 2025

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Posted 2 weeks ago

“comfortbilt stoves are the best and they have great service on parts”

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Posted 2 weeks ago

“Looked better than we thought it would. Great customer service.”

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Posted 2 weeks ago

“I have not used my new ss Firebox yet. BUT on the stove itself. I have a 22. Nice stove. Good heat. It has the extended pellet storage. The top on the stove needs to be opened up.. the whole top needs to be open so you can fill it with out spilling pellets. It's hard to put a bag i in...”

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Posted 2 weeks ago

“I’ve used they’re site several times and had no issues very easy and fast.”

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Posted 2 weeks ago

“Received PCM motherboards installed it did not fix the problem of ignitor not working, it actually worked worse than the original. Still trying to figure out what ro do next”

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Posted 2 weeks ago

“very easy”

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Posted 2 weeks ago

“Installed all items and fixed the problem.”

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Posted 2 weeks ago

“Everything ordered arrived in a timely fashion. Shopping for parts on the web site was easy as well as the checkout.”

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Posted 2 weeks ago

“I conversed via Chat with several service members and they were extremely helpful.”

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Posted 2 weeks ago

“I like the quality of your burn pots I bought at a different site by accident and those pots didn’t last more than 2 weeks without cracking and breaking up … won’t make that mistake again”

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Posted 2 weeks ago

“I ordered a new pellet pot and igniter. Shipping was fast and parts went in with no problem. I have an insert stove and love it.”

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Posted 2 weeks ago

“Although we purchased the stove early spring. We have had some cold snaps and had an opportunity to use the stove. It works well and efficiently.”

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Posted 2 weeks ago

“Ordered a replacement convection blower received it fast but haven’t reply yet . Just for back up part stove going on on 5 years love our HP21”

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Posted 2 weeks ago

“I didn't use the website. I don't like to "chat" because it takes too long to get an answer. I called in to speak with a Tech rep...it took a day for them to get back to me. However, when I did finally get through to a Tech rep, he answered my questions in a couple of minutes and he transferred my call to Sales to complete the order. Gordon and the tech rep get five starts, but getting through your tech support is poor.”

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Posted 2 weeks ago

“Great customer service very helpful . Quality parts and timely delivery .”

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Posted 2 weeks ago

Comfortbilt.net is rated 4.5 based on 1,962 reviews