Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,977 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to install. My chimney has a heat box installed when the house was built. After receiving the stove, I wasn't sure if the flexpipe would fit through the flue correctly, but it worked out perfectly. I'm very pleased.”

Comfortbilt.net 5 star review on 19th January 2024

Helpful Report

Posted 1 year ago

“I bought my Comfortbuilt from Home Depot and was shipped by Comfortbuilt it arrived with brandings broke and was damaged I refused delivery. Ordered a second one from HD I won't get refunded until the damaged one is received by Comfortbuilt. Still waiting for the second stove and waiting for my refund for the first one”

Helpful Report

Posted 1 week ago

“Bought new hp22n p stove.had an issue wt a noisy blower motor on 1st burn.had to exchange 4 motors for a fix. Clint and tyler in tech support went the extra mile to get it done.wont have a chance to really test this stoveuntill the winter sets in.have the burgundy ss model so nice looking stove. Also had help from Gordon in sales.would rather have phone tech support as opposed to on line. This old vet has real eye problems. That's all for now. David from az”

Helpful Report

Posted 1 week ago

“Seems to still have a problem in that the blower remains on for a long time even when stove is not running”

Helpful Report

Posted 1 week ago

“They service was good on ordering my new room blower, although, i am very disappointed that it had to be replaced. The new fan seems to be louder than the old one, can hear some bearing rattle! The stove is 3-4 years old and the fan should last much longer on an $1800 stove. Now it seems like my pellet auger stops feeding occasional and the fire goes out. We have enjoyed the stove but thought we would get trouble free operation for many more years than we have.”

Helpful Report

Posted 2 weeks ago

“Excellent pellet stove and outstanding customer service!”

Helpful Report

Posted 2 weeks ago

“I ordered the part and it arrived quickly.”

Helpful Report

Posted 3 weeks ago

“Excellent service”

Helpful Report

Posted 3 weeks ago

“Works great”

Helpful Report

Posted 3 weeks ago

“I'm on my fourth season with my HP-22N and I have been really happy with it, I wish the burn pots lasted longer as they are not inexpensive, along with the igniters.”

Helpful Report

Posted 3 weeks ago

“Our comfortbilt pellet stove is easy to use and it has practical functions, however, I only used it about 5 times and the auger began making a noise. I got on to a live chat with Tyler R. who was extremely helpful in isolating the problem. I was not comfortable correcting the problem as the stove was still under warranty and I am in mu 80's, so Tyler put me in contact with an authorized repair company in Maryland, Randy's pellet stove repair. Tyler also sent me some replacement parts. Randy was able to accomplish the repairs and Tyler advised me to email the repair bill to todd@comfortbilt.net which I did. To date, I have not received any reimbursement even though I received an acknowledgment from Todd that he had received the bill. With the weather getting warmer, I have not had the opportunity to use the stove.”

Helpful Report

Posted 3 weeks ago

“Keep smelling smoke every time I start stove don't know what's wrong with it anybody come up with a solution give me a call it's 207-922-9893”

Helpful Report

Posted 3 weeks ago

“On time”

Helpful Report

Posted 3 weeks ago

“--10 for help”

Helpful Report

Posted 3 weeks ago

“I love your stove, but you maintenance support is terrible”

Helpful Report

Posted 3 weeks ago

“The fan was just what I needed, received in a timely manner, and customer support walked me through. Good job folks, and great stove. We heat our entire home in the South Dakota winters!”

Helpful Report

Posted 3 weeks ago

“I bought Comfortbilt pellet stove h22n back in February2025 and I’ve nothing but problems with it since I received it. I contact customer service and they were very helpful at first until they could not fiqure out the problem with it, then they just quit responding to my problem. Them I tried the customer service help line and they did not respond either. So then i finally filed a warranty complaint and wanted to return the stove and no response from them either. So my conclusion is, don’t buy anything from this company they will not own up to their own manufacturing issues and take care of the problems. I’m fortunate enough to be able to throw it in the dumpster. But most people are not. So please don’t buy anything from this company they are good at selling you an inferior product but cannot stand behind there product. Thanks Ryan”

Helpful Report

Posted 1 month ago

“We are very happy with our HP50. It performs exactly as described. We put it in the basement and it helps heat the entire house. Also the people at Comfortbilt were very helpful and knowledgeable.”

Helpful Report

Posted 1 month ago

“The part was delivered quickly at a reasonable cost. Although it required minimal modification for our model it was a simple fix. Grateful for the parts being readily available.”

Helpful Report

Posted 1 month ago

“My stove problem continues. The emailing doesn't work well. When you have a problem and the temperature is 0 it takes two days for an answer. Be nice to talk again with the techs for critical problems.”

Helpful Report

Posted 1 month ago

“We purchased the Comfort build Alpine 42 and it works amazing! We live in North Dakota and for the month of March we only used $84 worth of pellets. We never had to turn on our propane furnace at all. Huge savings!! It Heats our entire home (2500 sq ft) perfectly. Both cats love it too”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.5 based on 1,977 reviews