Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.47

4.5 Rating 2,159 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to install. My chimney has a heat box installed when the house was built. After receiving the stove, I wasn't sure if the flexpipe would fit through the flue correctly, but it worked out perfectly. I'm very pleased.”

Comfortbilt.net 5 star review on 19th January 2024

Helpful Report

Posted 1 year ago

“The stove now works very good. We had a problem with the room fan not working. After a bunch of emails to the company they finally got back to us. Resolved the problem with new parts that I put in and we’re good to go. Heats great. Now it’s just a matter of finding the right pellets that it likes best.”

Helpful Report

Posted 9 hours ago

“A week after we started using the stove, the control board died, we did get a new control board warranty We are finding that the stove does not put off as much heat as expected to heat the area that was noted online”

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Posted 17 hours ago

“All in all , had good luck with our stove. I do miss when you could call an talk to someone for help and answers to questions. I truly hope this company doesn't become like so many others that doesn't care much about customer service. Time will tell.”

Helpful Report

Posted 19 hours ago

“Purchased the pellet stove not even 2 years ago and having issues already.”

Helpful Report

Posted 1 day ago

“Couple things,I'm sceptical about the control panel it looks like it was installed previously. Also the packaging is terrible,not much was protected the burnpot was not secured and bouncing around against very sensitive items. I hope these items aren't defective after banging against each other when I need to replace a worn part.”

Helpful Report

Posted 1 day ago

“The ordering process was good. The customer service sucks a big turd. After sending in a request for help, it took 5 days to get back and all the service guy said was that the stove needed to be cleaned(which I had already explained in the request). Even after the first response the technician still insisted the problem was a dirty stove. I ended up diagnosing and buying the controller electronics package which fixed the problems I described. I have onwed pellet stoves for over 30 years and this was the worst customer service hands down for help!!!!!!!!”

Helpful Report

Posted 1 day ago

“No support. 9 days I had this POS. Everything is online. Submit a ticket. Wait 24 hours or over a week. No one knows. You lost 2 customers over having no support when we called. Live chat as your next question....that wasn't available either.”

Helpful Report

Posted 4 days ago

“HP50 has been reliable for 5 years. When I had an issue due to a power surge, they helped me get it fixed.”

Helpful Report

Posted 5 days ago

“customer service is always top notch not always as fast response as we would like but always responds that's the most important part stove easy to work on and very reliable get more heat than you want most times excellent product”

Helpful Report

Posted 5 days ago

“We ordered replacement igniters for our pellet stove. They were very fast with responding and sending out the needed product. Highly recommend!”

Helpful Report

Posted 5 days ago

“Excellent service and fantastic products. I love quality and your products stand out as only quality and service that last for decades. Easy to work on. Available videos to help out the knowledgeable journeyman out in the field.”

Helpful Report

Posted 5 days ago

“This pellet stove sucks, constantly needing cleaning, doesn’t work half the time do not waste your $ on it. We’ve already needed to replace the screen part of it, good thing we bought the warranty.”

Helpful Report

Posted 6 days ago

“Customer support was helpful, and fixed my problem thank you”

Helpful Report

Posted 6 days ago

“Your follow-up getting out the exhaust and blower to me was commendable. I see you don't have much control control over the company shipping the products which seems to be a major problem for you and the customers. Good luck with that. The parts themselves aren't the same quality and good luck with that, too. I woudn't want to go through this process again. Thankyou, Paul Deary”

Helpful Report

Posted 6 days ago

“Why do the power switches only last one year? They really need a better design”

Helpful Report

Posted 6 days ago

“I have attempted to file a warranty claim multiple times and also called and left a message and I have had no response. I bought the HP42 hoping it would help in heating my house but all I have had to do is replace parts and it has never worked right. The fire pot is cracked in half and one of the pieces that connected the glass to the door broke off when I tried to unscrew it from the door. Overalll very unhappy, hoping that I can get a refund of some sort as I don't want the hassle any longer.”

Helpful Report

Posted 6 days ago

“I would give 0 stars if possible. The level of support from this company is non-existent. If I didn’t already own one of their stoves, I would highly recommend avoiding doing business with them. The only option to try to get support is through email, which no one answers. It’s not a good look that a customer can’t call and speak with someone to get assistance. If you do research, there are a number of people who have the same issue.”

Helpful Report

Posted 1 week ago

“WHILE I LOVE THE STOVE - [ 3RD ONE BOUGHT FOR FAMILY MEMBERS ] THE CUSTOMER SERVICE DEPT. IS ABSOLUTLY HORRIBLE , NO ONE ANSWERS THE PHONE , TAKES FOREVER TO RETURN A CALL , HAVE TO JUMP THRU HOOPS OF FIRE TO GET ANY ASSISTANCE WITH FACTORY DEFECT . NEED TO IMPROVE CUSTOMER SERVICE BEFORE I EVEN THINK ABOUT RECOMMENDING THIS BUSINESS TO ANY ONE”

Helpful Report

Posted 1 week ago

“5 Stars for the products 1 Star for shipping.”

Helpful Report

Posted 1 week ago

“I spoke with someone that helped me figure out what my problem was. Ordered a new switch & changed it myself. It works fine now & I thank you so much for your help. You made it an easy fix all around.”

Helpful Report

Posted 1 week ago

Comfortbilt.net is rated 4.5 based on 2,159 reviews