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Comfortbilt.net Reviews

4.6 Rating 1,672 Reviews

89 %

of reviewers recommend Comfortbilt.net

Company Reviews

Product Reviews

4.6

Based on 1,672 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Comfortbilt.net 5 star review on 7th March 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 5th February 2024

Comfortbilt.net 5 star review on 23rd January 2024

Comfortbilt.net 5 star review on 19th January 2024

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our comfortbuilt HP pellet stove . There is a couple things that bothers me a little bit, I had a terrible time finding someone to install my new stove and for some reason I can still smell smoke when I first fire my stove up. After the smoke is gone inside of the chamber I don't smell it anymore but when I first light it I can smell smoke. Otherwise I love our comfortbuilt HP pellet stove.”

Posted 1 month ago

“The web site is fine but the technical information on the products is not detailed enough. Fortunately the tech chat resources are amazing.”

Posted 1 month ago

“Pretty easy to navigate but sometimes a challenge to find certain parts.”

Posted 1 month ago

“Installed my new pellet stove HP22N works wonderful. The only complaint I have so far is that the discharge is not centered on the stove so I had to purchase 45 to bring it in line with my chimney. Just an extra cost that I didnt count on.”

Posted 1 month ago

“Surprised this part would fail. Easy to change out.”

Posted 1 month ago

“Service was quick.”

Posted 1 month ago

“Not everything can be perfect, so when it's not customer service makes up for it with great warranty and fast Shipping.”

Posted 1 month ago

“Parts were just as advertised. Auger is once again virtually silent. The upper bearing really did not need to be replaced, but as I had the part this was done anyway. It would be helpful to sell the parts as two distinct pieces rather than grouping them. This is especially true given the lower bearing is more often the culprit.”

Posted 2 months ago

“The biggest problem I have with it is the pellets hang up on the sides of the hopper. Other than that a pretty good little stove”

Posted 2 months ago

“I owned a Breckwell P23 pellet stove for about 15 years. During that time, I replaced the blower fan and the hotrod igniter. The stove was a war horse. I could easily dump a full bag of pellets into the generous hopper opening. As mentioned by many others, the Comforbilt's opening is small and pellets end up around the opening. But, about a month ago, I was touching the control panel on the Breckwell and had some static electricity to the board. It still worked, but I had to unplug it to get it to turn off. So, I bought a Comforbilt HP50. This is my thoughts about it compared to my old Breckwell: The Comforbilt is much easier to operate. My old stove had a manual damper rod that I had to adjust. The Comforbilt is automatic. I still use it on manual, like my old stove, and that works well for me. I love the remote control and it works great. The glass stays much cleaner on my new stove and is easy to clean. Speaking of cleaning, this is a daily must for any pellet stove. I use a small paint brush mostly and use my old Breckwell burn pot scraper to clean it. Comforbilt should provide this for you, but they don't. Also, the sides to the new stove are hard to put back on. Lining up the screw when you cannot see anything is challenging. But they biggest difference is the amount of pellets I"m using. The Comforbilt uses more than the old stove. I'll know for sure after a year of use, but am guessing I'll use a half of ton more with the new stove. So, if asked if I'd buy this stove again, the answer is yes. I'm hoping it will have the same durability as the old stove, but only time will tell.”

Posted 2 months ago

“We are enjoying the stove and glad that we have it. It brings a new level of warmth for our home. Couple of issues to consider. The instructions are poorly written and insufficient. A number of people in the family had to read read them before we could use it well. We are still trying to figure how all the options work. The display panel is very hard to read. You have to bend down or be on your knees to even see it. It is complex. Also, adding pellets while the stove is on had led to the fire blowing out or nearly blowing out. It caused smoke to enter the living room where the stove is located. On one occasion, it lead to an explosion in the stove. It does not appear to damage the stove or the glass, but it was very scary. It felt dangerous. We no longer add pellets when it is running. This appear solve the issue. We also had an issue with delivery. The stove came with an ash vacuum in a totally separate box. The box looked fine so we did not bother to open it and check it. We installed the stove about a week after receiving everything. There were no issues with the stove or the installation. However, when we opened the box for the vacuum, we saw that it was damaged. Initially, Lowe’s (where we bought the stove) said we needed to bring everything back or they could not help us. They referred up to the manufacturer to see if they would send a replacement. The answer was no. After a couple of weeks of back and forth, Lowe’s made things right. We have a replacement for the damaged vacuum. Back to the beginning. We like the stove. It is bringing us the comfort we wanted. A few things could be done by ComfortBilt and Lowe’s to make the customer experience outstanding.”

Posted 2 months ago

“The stove is working great. We like the stove. The one negative is small pellet bin and the pellet don't slide down to the auger so it runs out of pellet when there is still some in the bin. I would buy another one. It is working well.”

Posted 2 months ago

“Like the stove very much. Does a great job heating my 1.5 story cathedral cieling home. The only issue I have is the hoper does not feed the pellets when 1/2 full. You have to hand pile the pellets to the middle of the hopper so the augar will feed them. You should consider adding a vibrator motor to the hopper that would vibrate the sides of the hopper intermitently to move the pellets to the augar. I'm reviewing the design of my stove to see how this could be done.”

Posted 2 months ago

“I can not say enough about Clint and the help he gave me. Was a minute to get the issue resolved but we finally did it.”

Posted 2 months ago

“The comfortbuiltHP22i insert works great at heating my house and efficiency and looks good . But my problem is how the settings work I can have it on eco, manual , temp and the stove will not turn on till at leat 4 degrees above where and then when it goes on sometimes it don't go off (it was on Temp, I had it set for 70 and it was still running at 90 degrees so I had to tun it off). I called tech and they tried to be helpful by changing the settings in the stove. I called 3 times and changed them everytime but still had the problem, so I was told by the tech that if I had a thermostat it would be more accurate, so I did. It does work better but had it go 5 degrees above set before it went off. not sure why it works like it does but somethings not right. I have another brand stove in the basement that goes on 1 degree obove temp and goes off after it has reached the temp.”

Posted 2 months ago

“Main power switch number 2. I had to buy 2 because it fails often I think cb should replace these at no cost. Thay actually melt down and become a safety issue.”

Posted 2 months ago

“Overall I love the stove, but having a louver to direct the air to the left or right would be a HUGE improvement, and would often eliminate the need for an unsightly fan to redirect the air. I'm perplexed why they don't add that as a standard (or optional add-on) feature.”

Posted 2 months ago

“The product came and it was well packaged. It took a little longer than Amazon. I think we’re all used to their two day delivery. I use the lubricant the whole package, but it didn’t make any difference whatsoever on the dying cow sound that my fire is making. I had hope that it would stop once it was lubricated, but it did not. Still not sure what to do about that noise.”

Posted 2 months ago

“Stove works great. I had to reorder the fresh air kit that wasn't shipped with all of the other parts originally ordered. I now have everything and it works fantastic.”

Posted 3 months ago

“The HP21 pellet stove has a lot of features to like. And many things I feel could be an improvement. Increase the slope of the hopper so all the pellets will slide down to the auger. Increase the size of the screen ans also larger font so it can be read standing up so no more bending over and squinting. The rim that the lid closes on could be sloped so pellets don't stay on it. The rim of the lid would still contact the interior edge at the top of the slope.The frollowing are more major changes which incluctng the aforementioned sugge4stions would be both a larger hopper and door allowing the ability to hold more pellets. A longer port exiting the stove facilitating the application of metal tape instead of 500 degree caulk. Some explanion in the manual why the way to reset it to the "House" involves un plugging the AC and back again. A more responsive customer service would be great. We spent a few 20 and below weather waiting for a response. We are going on a month listining to the bearings grind away. You promptly sent new bearings and the washer that should have been installed during manufacturing. And last for now the manual should be totally rewritten to add more detailed instructions and illustrations. My cell number is 206-999-7411 and my e-mail is everettgrout@gmail.com”

Posted 3 months ago

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Comfortbilt.net is rated 4.6 based on 1,672 reviews