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Comfortbilt.net Reviews

4.6 Rating 1,673 Reviews

89 %

of reviewers recommend Comfortbilt.net

Company Reviews

Product Reviews

4.6

Based on 1,673 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Comfortbilt.net 5 star review on 7th March 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 5th February 2024

Comfortbilt.net 5 star review on 23rd January 2024

Comfortbilt.net 5 star review on 19th January 2024

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well two months into my using my stove the bearings went out. As a service tech for castle stoves a few years ago I replace them. Didn't feel I should've had to do the job being two months old. So when I do need a part out of warranty I feel I should get a discount. The problem was the plate was crooked when installed. All in all I do love the stove. jameshumphries@yahoo.com”

Posted 10 months ago

“Good experience when buying replacement parts and given alternatives until my party came in. Thanks, Jeff”

Posted 10 months ago

“It was good till I lost it.. I got a new one and it's Good”

Posted 10 months ago

“Hello, I actually have meant to get a hold of you. We purchased this assembly on February 18th via my PayPal account for $169.00. We then called then called Comfortbilt a day or 2 later and they said they would ship me out one free of charge. Which they did, I received with in just a couple of days. However, I never received the one I paid for and never got refunded for it. Is this something you can help me resolve. Thanks, James Prettyman”

Posted 11 months ago

“good customer service”

Posted 11 months ago

“Was not an exact fit, had to grind down the welded on washer on the igniter hole to allow it to seat.”

Posted 1 year ago

“I wasn’t the directions for installing the chimney and there were also limited videos”

Posted 1 year ago

“I've had a couple of problems with the electronics and lower auger bearing. The tech support is the best I have ever worked with. They were prompt and sent repair parts right out . They even made follow up calls to make sure that the problems were corrected. I recommend the product.”

Posted 1 year ago

“My igniter went bad on my new replacement stove and I talked with Wanda Flanagan and she sent me a new one fast. You need more people like Wanda. That's again”

Posted 1 year ago

“Comprehensive site. Good product”

Posted 1 year ago

“The auger could be redesigned. But I like the stove.”

Posted 1 year ago

“I needed to replace an igniter. The order was processed very quickly and the representative was knowledgeable and professional. It was a pleasure conducting the transaction. I would give 5 * rating (which I seldom do) however, the original design of the igniter needed more thought before being put into production. The replacement part seems to be superior in many aspects. Time will tell.”

Posted 1 year ago

“Nice stove customer service is great”

Posted 1 year ago

“It works as well as the original one did. After the initial one had cracked. I was hoping to replace it with a stainless steel one , but they were on back order.”

Posted 1 year ago

“Pellet stove arrived excellent shape had a problem with the exhaust fan came apart called customer service and showed them pictures and they sent a new one out right away the pellet stove works great very happy with it and there customer service”

Posted 1 year ago

“Tech support is very good and responsive.”

Posted 1 year ago

“this pellet stove works very good once you are past the learning curve. It has several quite irritating features, that, I was told, are industry standards. #1. the feed, leaves a very large amount of pellets in the hopper, then shuts off. #2. the pop up button on the 'lid' is a pain. #3. the VERY small opening to fill the hopper. (results in a lot of spillage). #4. My stove arrived with a defective part. replacement part was sent quuickly, however I have not been re-inbursed for the installation fee I had to pay. not happy about that.”

Posted 1 year ago

“All went well”

Posted 1 year ago

“The service was very good, they got the part right out to me that fixed my stove. I,m a service manager for a large HVAC company so i know what good service means. TY”

Posted 1 year ago

“It's been a pretty good stove customer service has been spectacular”

Posted 1 year ago

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Comfortbilt.net is rated 4.6 based on 1,673 reviews