Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not an exact fit, had to grind down the welded on washer on the igniter hole to allow it to seat.”

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Posted 2 years ago

“I wasn’t the directions for installing the chimney and there were also limited videos”

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Posted 2 years ago

“I've had a couple of problems with the electronics and lower auger bearing. The tech support is the best I have ever worked with. They were prompt and sent repair parts right out . They even made follow up calls to make sure that the problems were corrected. I recommend the product.”

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Posted 2 years ago

“My igniter went bad on my new replacement stove and I talked with Wanda Flanagan and she sent me a new one fast. You need more people like Wanda. That's again”

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Posted 2 years ago

“Comprehensive site. Good product”

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Posted 2 years ago

“The auger could be redesigned. But I like the stove.”

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Posted 2 years ago

“I needed to replace an igniter. The order was processed very quickly and the representative was knowledgeable and professional. It was a pleasure conducting the transaction. I would give 5 * rating (which I seldom do) however, the original design of the igniter needed more thought before being put into production. The replacement part seems to be superior in many aspects. Time will tell.”

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Posted 2 years ago

“Nice stove customer service is great”

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Posted 2 years ago

“It works as well as the original one did. After the initial one had cracked. I was hoping to replace it with a stainless steel one , but they were on back order.”

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Posted 2 years ago

“Pellet stove arrived excellent shape had a problem with the exhaust fan came apart called customer service and showed them pictures and they sent a new one out right away the pellet stove works great very happy with it and there customer service”

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Posted 2 years ago

“Tech support is very good and responsive.”

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Posted 2 years ago

“this pellet stove works very good once you are past the learning curve. It has several quite irritating features, that, I was told, are industry standards. #1. the feed, leaves a very large amount of pellets in the hopper, then shuts off. #2. the pop up button on the 'lid' is a pain. #3. the VERY small opening to fill the hopper. (results in a lot of spillage). #4. My stove arrived with a defective part. replacement part was sent quuickly, however I have not been re-inbursed for the installation fee I had to pay. not happy about that.”

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Posted 2 years ago

“All went well”

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Posted 2 years ago

“The service was very good, they got the part right out to me that fixed my stove. I,m a service manager for a large HVAC company so i know what good service means. TY”

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Posted 2 years ago

“It's been a pretty good stove customer service has been spectacular”

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Posted 2 years ago

“The pallet your stove was shipped on did not fit the standard sized pallet jack your shipping company had on the truck. The packaging the stove was packed in was top notch. Initial start up & directions were easy to follow. Only complaint is auger bearing failure after 2 skids of pellets. Service was quick to respond via phone call message. Waiting to see quality of replacement parts. Wondering if while in temp mode can a lower value be exchanged for the 61 degrees to say 40 degrees ( to keep pipes from freezing). That would be all the thoughts I wish to share at this time, thanks.”

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Posted 2 years ago

“Pellet stove has worked very well…”

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Posted 2 years ago

“Customer service top notch. Received much needed support. The spray to help pellet’s fall down to auger does not help”

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Posted 2 years ago

“Great machine only wish parts didn't need replacement so much,and if they do they should be a lot cheaper than they are.”

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Posted 2 years ago

“After too many years of using a wood burning stove we switched to pellet due to our senior age. Acquiring, cutting & stacking & cleaning after we are sorry we did not do sooner. Best part has been the technical support we have received from the team at comfortbilt. Very satisfied 👍”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews