The pallet your stove was shipped on did not fit the standard sized pallet jack your shipping company had on the truck. The packaging the stove was packed in was top notch. Initial start up & directions were easy to follow. Only complaint is auger bearing failure after 2 skids of pellets. Service was quick to respond via phone call message. Waiting to see quality of replacement parts. Wondering if while in temp mode can a lower value be exchanged for the 61 degrees to say 40 degrees ( to keep pipes from freezing). That would be all the thoughts I wish to share at this time, thanks.