Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I are very happy with the pallet stove efficiency and especially the ease of going to our connected garage for pallets to fill the hopper. We’ve had a couple of snow storms since converting from our wood stove and I would’ve needed to exit the back of our house and go about 60’ away to bring in wood one load at a time after shoveling a path. The reason I didn’t give this a 5 rating is for the design of the removable ash collector. Most of the ash falls inside it but is not completely isolated. This makes for extra cleaning in the area where the removable pan sits especially the tight inner corners. Other than that very happy with the heating of our 2350 sq. foot home.”

Helpful Report

Posted 2 years ago

“I love the heater, however I am tired of replacing the igniter in my Model 22, I see there is a "new and improved" version that is only available in an up-grade kit. I think it should be made available across the board, even though you might still have the older version in stock.”

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Posted 2 years ago

“I had some feed problems which caused me to go to online support. I'm glad I did. Not only did my representative correct these and other issues, realizing he was chatting with wit an 86-year-old customer whose chatting skills did not carry over to the application, he actually called me on my house phone and helped me walkthrough the necessary steps to correct all issues. Now everything is poifect!!! Thank you to the techs at Comfortbuilt all whom I've been in contact with. Please pass along my huge gratitude to their skill in communication and patience.”

Helpful Report

Posted 2 years ago

“It seems to be ok so far, but I feel that I shouldn't have had to replace it so quickly. I only used the pellet stove a couple months when the original seal started fraying.I had it for over a year though, before I got around to replacing it, so I don't think the warranty lasts over 1 year.”

Helpful Report

Posted 2 years ago

“The service and customer service experience has been very good. As for the performance of the stove I am extremely disappointed in the pellet consumption. I can't even get a twelve hour burn out of an HP22 with the extended hopper. I have two Lopi units in other buildings on my premises and get 24 to 28 hours burn on 1 bag of pellets. Comfortbilt unit is terrible even using low manual setting.”

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Posted 2 years ago

“All parts I purchased for my pellet stove were what I needed and they fit well together very well priced.”

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Posted 2 years ago

“Great stove and a company with integrity, something most companies lack. Still waiting on my ceramic igniter. Otherwise, love my stove. Did a lot of research before deciding on this one. I’m glad I did. I did tick the propane company off tho. 😂”

Helpful Report

Posted 2 years ago

“Though I am still installing the unit, I am impressed at the design and quality of the unit. This will be the 5th pellet stove I have owned in my life, so I am not a newbie to the product or technology. What has mostly impressed me so-far was all the videos online that cover subjects I need to know. I was initially expecting to buy a competing product, but chose this when I compared it to the other one.”

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Posted 2 years ago

“You have a lot of confusing sites, I would consolidate them into one site.”

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Posted 2 years ago

“4, but I do not like the hopper, the pellets do not slide down very good. Causing to turn off because it ain't feeding.”

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Posted 2 years ago

“So far have only run it on low. Even on low it likes to eat pellets, but I'm happy with it.”

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Posted 2 years ago

“Products were perfect fit for my pellet insert. Very impressed with shipping times. Thanks for the support.”

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Posted 2 years ago

“So far the appliance is ok. The sales people are terrible. That’s why I bought the new feet directly from comfortbilt. It was supposed to be brand new pellet stove but one of the adjustable feet was missing and three of the screws out of the back panel. So in short the appliance is good the sales person/store I delt with was terrible.”

Helpful Report

Posted 2 years ago

“We live in northern Wisconsin where it can be very cold. New purchase. Haven’t seen really cold weather yet, only mid 20’s, but stove has performed flawlessly. Keeps our 2700 ft2 home toasty.”

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Posted 2 years ago

“I’m sure the part is fine but it didn’t fix the problem with the stove”

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Posted 2 years ago

“Fast service, very pleased with my purchase”

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Posted 2 years ago

“Excellent stove but the feed door on the hopper very poor.”

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Posted 2 years ago

“Service and help has been Very Good !!”

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Posted 2 years ago

“Disappointed that I had to purchase not just one kit that had fixed 90 degree piping but because it was fixed I had to purchase another kit for another $$$ 🤬 because the shove needed 45 degree tubing. can I return the first kit for a refund?”

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Posted 2 years ago

“The web site is great.”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews