Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service. Its been a little frustrating that we've had a few things go wrong after only 2 years, but the technical support, shipping/replacement of parts, and customer service has been phenomenal. Thanks”

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Posted 3 years ago

“Great customer service hp61 not quality I would expect from homedepot but customer service is 5+ star”

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Posted 3 years ago

“I have the 22 insert I. My comments are bitter /sweet for you. After reading the manual and a little learning curve I found the stove to run very well, generating good heat. The downside’s I feel you are aware of but have not addressed them? May be wrong so I will list them. In the manual option I get low temp when pellets run out even when I have a quarter bag of pellets in the Harper. They lay on the side’s and don’t feed to the auger. Your Harper is too small have to feed the beast every day. Glass fog’s up. Pulling the rod to clean the heating tubes can only be done when cold and with great difficulty. It’s clear the tolerance’s are off and have not been fixed. I thank you for replacing the vacuum which died after three cleaning. May I suggest placing a filter paper around the screen to prevent the main filter from being clogged so heavily.”

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Posted 3 years ago

“very happy with the service from Hearth and Home, parts show up within 2 work days RW”

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Posted 3 years ago

“The 90 degree elbow has worked perfectly, I would highly recommend duravent”

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Posted 3 years ago

“Great service. Happy customer.”

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Posted 3 years ago

“We’re just getting to learn how to correctly run the stove, but so far it has been good”

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Posted 3 years ago

“They took care of what we needed but are difficult to get a hold of. No answer when I asked if you had anyone to service our pellet stove in Colorado. We are in our 80’s and we need more help now. We love our stove but the maintenance is getting difficult. We did finally get it going. Rope gaskets did not come with glue and we had to search local stores to find high temp glue.”

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Posted 3 years ago

“The customer service response for a power switch that had gone bad was great, however the shipping was poor. We were without heat in our house for six days waiting for that switch replacement.”

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Posted 3 years ago

“It is great to have for any one who has a pellet stove I just through it came with a burn pot but maybe I did not see that part any way great to have and a big relief to have what you need”

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Posted 3 years ago

“Your customer service is absolutely amazing. But my hp-22 I have had a lot of issues with it and I am not happy with my stove at all but your customer service is trying to help me. My uncle help install my stove and he went out and got one right after he helped me he loves his no issues at all and I have done nothing but fight this stove all the way from low temperature alarms to high temperature alarms to the stove not igniting and just filling the burn pot and I am still having to empty my ash pot at-least once a day and the pellets I am buying are very very good pellets other then that the stove heats amazing when I am having not issues.”

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Posted 3 years ago

“Happy with service was surprised there was no glue or recommended type to hold in place. 4 stats”

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Posted 3 years ago

“Great stove only I’m not really happy with the control”

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Posted 3 years ago

“Very happy with the site and customer service. The fact that several items are out of stock, shows the demand for these items. Props to sales and tech support for all their help with my transition from the HP55 to the HP21SS”

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Posted 3 years ago

“Ordered from comfort built came early warms my 3000 Sq foot home to 70 all night I live in the mountains of co only drawback pellet hopper needs improvement”

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Posted 3 years ago

“Great stove. Some minor things could be improved. I had to adjust the settings as I was not getting the burn time advertised. Pellet burn counter is quite inaccurate. I just went through my first ton and it says half ton was burned. Overall the stove works as intended and I'm happy with the purchase. Great customer support.”

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Posted 3 years ago

“Overall, I’m happy with my new stove. The door gasket fell apart after only a few days but I contacted Comfortbilt and they quickly sent me a new one.”

Comfortbilt.net 4 star review on 1st January 2022

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Posted 3 years ago

“They helped me out”

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Posted 3 years ago

“Great customer service. Stove was pretty expensive considering I had to purchase the hopper extender in order to avoid having to get up in the middle of the night to refill pellets. Also, the design of the hopper and the hopper extender are not practical. Pellets get stuck on the sides so refills need to happen more often than really necessary.”

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Posted 3 years ago

“Great tech support”

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Posted 3 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews