Your customer service is absolutely amazing. But my hp-22 I have had a lot of issues with it and I am not happy with my stove at all but your customer service is trying to help me. My uncle help install my stove and he went out and got one right after he helped me he loves his no issues at all and I have done nothing but fight this stove all the way from low temperature alarms to high temperature alarms to the stove not igniting and just filling the burn pot and I am still having to empty my ash pot at-least once a day and the pellets I am buying are very very good pellets other then that the stove heats amazing when I am having not issues.