Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with extension and the staff that helped me”

Helpful Report

Posted 4 years ago

“The stove is awesome (HP-22) the customer service is great, my only complaint is the owners manual. Not very well written, I had to chat with a tech person on multiple issues in order to understand how to do something. But they were very responsive and solved my problems immediately.”

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Posted 4 years ago

“Super easy install, we had only a chimney and were up and running in a few hours with only me and my two teens helping. The only negative i have seen is even the lowest setting a full box only lasts about 8 hours...while half the box remains full of pellets that are in the corners and edges , dont have enough feed angle or weight to keep the unit fed.”

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Posted 4 years ago

“I love it except the pellets don’t slide down from the sides. Plenty of pellets left they just don’t slide down. So I have to keep filling it.”

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Posted 4 years ago

“Easy to use site. Purchase was easy.”

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Posted 4 years ago

“Good company and great employees they really stand behind the product”

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Posted 4 years ago

“Customer service does a good job resolving problems”

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Posted 4 years ago

“The orders took over two weeks to get here. But I called and inquired about the delay, and they immediately overnighted replacements without a cost to me and they got to me before the original orders. I appreciated the response and willingness to help.”

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Posted 4 years ago

“Great company to work with. We had issues with the original stove we purchased and they replaced it with an upgrade at no additional cost to us. The new stove has been working great!”

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Posted 4 years ago

“Very pleased with this stove. The heat output is great. Noise is acceptable. Cleaning is fairly easy. You should keep some fire gasket around for when you clean out the back access ports just in case the existing one gets damaged. If the pellet fill opening on top of the stove was a little large it would be easier to fill. The thermostat wire on the back of the stove is too close to the fresh air pipe causing incorrect temperature reading. My biggest issue would be the control panel mounting to the back of the stove. Our pipe is offset so it is located in the middle of the stove for a better look. Due to the pipe location mounting the control panel was not ideal. I had to slide it to the right so much that it interferes with opening the right side panel of the stove. In order to access the back cleanouts (open the door completely) I have to unmount the control panel each time. I purchased some aluminum flat bar and will fabricate a mount at some point to move the control panel up and out of the way. Overall very satisfied with the stove.”

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Posted 4 years ago

“Received stove before expected in perfect shape. Very easy set up. Works excellent!”

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Posted 4 years ago

“The stove was easy to install, but I had many problems that were related to starting a fire. Initially, the stove did not come with program settings. The booklet provided was almost useless. I filled the hopper with pellets and pushed the start button and not enough pellets were produced to start a fire. I called you help people who were very, very helpful. But the stove still would not start a fire. After several calls and Emails and several different helpful individuals, several different settings were tried, the stove finally started making a fire when enough pellets were provided. I still have problems with the stove not providing enough pellets to start a fire. This problem is once in a while. I really like the stove and once lighted, it works like a charm. Dave Briggs”

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Posted 4 years ago

“Everything is great other than the fact that I cannot hook up a wifi thermostat. I know “it’s coming once the feds allow us” but not sure how I’ll be notified once that option is available. Also not being able to turn the temp mode below 60 chaps my rear sometimes (would prefer to set at 50) but I’m assuming you have a reason for that. Tom”

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Posted 4 years ago

“I purchased a comfortbilt stove from HomeDepot a few months ago and was having random issues with components such as the igniter, main and secondary power switches and other components. Contacting customer service, I was pleased that replacements were no hassle to request, the assistance with adjusting feed rate for pellets was helpful and everyone helping me was courteous and friendly. My 4 star is mostly for the product as a brand new stove should not have as many issues new as it has but parts have been easily replaced and it's been down 3-4 times this year due to working parts which is not horrible as we have gas heat as well.”

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Posted 4 years ago

“We had our Comfortbilt HP22 stove for about a month now. We are enjoying the stove, the only complaints we have are the pellets don’t go down the shoot easily, we have to push them down often and the manual is awful!”

Comfortbilt.net 4 star review on 11th January 2021

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Posted 4 years ago

“Good Tech Support. Slow shipping, mostly because the wrong freight company was used.”

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Posted 4 years ago

“Quiet and puts out lots of heat. Removable ash pan makes weekly cleaning easy. Very happy.”

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Posted 4 years ago

“Stove very nice service was outstanding happy with my choice”

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Posted 4 years ago

“The best service I’ve ever had from a manufacturer of a product of this type. There tech people are exalant at helping with your problems.”

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Posted 4 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews