The stove was easy to install, but I had many problems that were related to starting a fire. Initially, the stove did not come with program settings. The booklet provided was almost useless. I filled the hopper with pellets and pushed the start button and not enough pellets were produced to start a fire. I called you help people who were very, very helpful. But the stove still would not start a fire. After several calls and Emails and several different helpful individuals, several different settings were tried, the stove finally started making a fire when enough pellets were provided. I still have problems with the stove not providing enough pellets to start a fire. This problem is once in a while. I really like the stove and once lighted, it works like a charm. Dave Briggs