Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My HP22N is a nice stove. It keeps my home cozy. However, I was disappointed that the ignitor burned out after about 2 months of use on ECO mode. Apparently, ECO mode burns out the ignitor quickly. Found this out when I contacted customer service about reimbursement for the cost of the part. They promptly reimbursed me to my CC. Very happy about that.”

Helpful Report

Posted 2 years ago

“We love our stove but this was the second ignitor we had to replace for our stove in just two seasons. Your support staff was excellent and replied quickly to my question and said that there was a new style ignitor to come out soon that would last significantly longer. I hope that you would extend a discount to existing customers for a spare replacement for when our older one dies again.”

Helpful Report

Posted 2 years ago

“I purchased an HP61 in late winter of 2022, it has been an awesome source of heat when compared to a heat pump. I love this stove and heat output for a 2700 sq. ft. home but I am beginning to question the life expectancy of some parts. I have used this stove for a total of six months and I have already replaced an igniter and conducted maintenance on the auger all of which was directed by Comforftbilt. I am very pleased with the customer service and technical support provided so far; fast, responsive, and helpful.”

Helpful Report

Posted 2 years ago

“Runs great. The auger has a little issue once every so often. It makes a moaning noise. A little white lithium grease solves that.”

Helpful Report

Posted 2 years ago

“After about a year (second season using the stove) I had an issue with the stove stopping running during the heating cycle. The code "Alarm - Contact Lost". I Downloaded the complete service manual from the internet. It is more complete than the owner's manual that came with the stove. The on-line manual explained what the code meant and how to troubleshoot it. It said to check the 4-pin cable connection at bottom of circuit board. I did so, and it fixed the problem. Apparently the connection had come loose. The only comment I would make is that the explanation of how to address the code in the original owners manual would have been helpful. I then ordered the Parts Care Package to have extra parts on standby in case one goes out during the winter. The ordering process is very easy and I received the parts in just a few days.”

Helpful Report

Posted 2 years ago

“Sent away for the oil to stop the moaning auger. Haven't used it as yet as the temp is below 0 and don't want to shut down the heat. It does seem you have a wonderful pellet stove design BUT sourced the most inexpensive components for it. The support has been wonderful. Good thing I can do the repairs myself. Wayne Holden”

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Posted 2 years ago

“I have owned numerous pellet stoves and comfortbilt is by far the best stove we have ever had. We live in Montana so it gets quite a work out and has work perfectly.”

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Posted 2 years ago

“I replaced my wood stove last year with a Comfortbilt HP22 and have been using since then. While I love the stove I have had a couple problems with the stove. I absolutely love the tech support you get from comforbilt!! When you call they work with you to overcome any issue. I had an issue with a gasket; they sent me a new one and discussed how to replace it. I had an issue with the mother board; sent me a new one and walked me thru how to change it.I had a bearing issue and they sent me new ones; all of these at no cost to me; within warranty. The stove is very easy to work on and inexpensive to repair if needed. The tech support is amazing and the tech videos on line are very helpful. I have a draft issue that we cannot figure out and remains; but I am not sure it negatively impacts the performance of the stove; otherwise I would rate this stove a 5 star. I do like the stove and the tech support which I am not sure you would get elsewhere?”

Helpful Report

Posted 2 years ago

“After several weeks of comparing and reviewing stoves, I settled on the comfortbilt hp22, based off the reviews of their customer services and reviews. I did receive the stove damaged, I called customer service immediately and within minutes I had an email verification on replacement parts. I was extremely pleased with the customer service and their timely effort to resolve the issue. This unit was professionally installed and ran like a champ from the first burn off. I checked the control board daily curious of the pellet usage, trying to determine how much it was truly saving me to run this over my furnace. Every day I’d do the conversion and it always averaged 38lbs a day on level one. Level one keeps my house comfortably warm around 70-73 no issues when ambient is around 40. I noticed that I was 18 bags shy of burning through 1.5 tons of pellets. I checked my usage once more to find it was wrong. My stove was burning about 67lbs a day but the control board still showed 38lbs a day. It was off by 900lbs total. At the the time I thought no big deal, just a coincidence that the stove was showing me what seems to be industry standard vs what it really is burning. I called customer service, I was told it should be 40lbs a day and my feed rates needed to be adjusted. A second customer service representative told me 2-3lbs an hour on level one and the feed rates needed adjusted. Received two separate emails with different feed rates attached to each, I am still unsure which rep was correct with their information. After adjustments my stove is at about 55lbs a day. Overall the stove heats my house even on coldest of nights as long as I keep refilling pellets every few hours. - Stove is cleaned regularly - Use green supreme pellets (one that comfortbilt recommends) - OAK installed - Adjusted feed rates All said and done it’s not a bad stove and I’m sure some people can get that bag a day claim. Customer service is top tier but the stove itself I don’t feel the best about. If I could go back and reorder I’d probably go with something different.”

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Posted 2 years ago

“Great stove andeven better customer service. Thanks Comfortbuilt.”

Helpful Report

Posted 2 years ago

“Well. I did my research and talked to staff and I was kinda frustrated at my experience. The stoves themselves have so far worked great. However the control panel is clumsy and not user friendly. I had to upgrade the hopper because it would burn out overnight. I struggled to find the right appliance adapter and it smelled like burning tires for like a week because of some residue. Sometimes I can still smell it. Over all, I found the staff friendly and nice. Their product is quality. It was just annoying how many things came up while installing that could have been told to me but were not and that’s a total bummer. There should have been better onboarding to the product. It’s also crazy I can’t get a wifi connection to it and when I wanted to add a thermostat I had to buy their temperature sensor cut the wires and splice it in. Not a huge deal but I’m on the phone with these folks and emailing them and have ordered so much more stuff from them that I think should have been included or addressed before my purchase.”

Helpful Report

Posted 2 years ago

“We love the stove and it works great. The blower fan lasted three years. That was because the bearings were inferior for the fan application and they there are no options to replace them. I had to purchase a new complete unit. The fan and motor were still ok. Also, removing the side panels is difficult with the wing bolts. They are difficult to reinstall. There should be an easier way to remove the panels from the exterior instead of from inside the pellet feeder box. Anyway, the new fan unit was easy to install and it is much quieter. We hope it lasts longer.”

Helpful Report

Posted 2 years ago

“Love the product!! Customer service is out standing in all areas !!!! Just question some of the components/part. As far as the burn pot I received, we’ll it is working, but it dos not sit flat like the 1st one. It wobbles from corner to corner. Can tell you the ash build up.. one corner has no ash build up around the outside of one corner. So, I know it is not very efficient! Been thinking of calling/email to explain the situation, but have not had the time to do so. Thank you Mike”

Helpful Report

Posted 2 years ago

“Wish I didn't have to buy spare parts after only 2 years, but here we are. It's of low, cheap quality, and the packaging was just a cardboard box. Low effort all around”

Helpful Report

Posted 2 years ago

“I bought and hp22n and I’m pretty happy with it. I own a Harmon p68 stove also and there are pros and cons to either stove. Comfort built pros Customizable Cost effective Puts out great heat Cons Burn pot dirties up in a few days Seems to create a lot of ash vs the Harmon Seems to high temp fault on level 5 Level five just eats pellets. For the difference in heat it’s not worth running it on 5 Harmon burn pot is superior design Needs to be cleaned often Overall it’s a great stove and unbeatable for the money. It requires more cleaning but it’s half the price of a comparable Harmon. When I was deciding on a second stove I chose theirs one because of the value and couldn’t justify spending double.”

Helpful Report

Posted 2 years ago

“The firebox fit our stove perfectly, only negativity is that we have experienced is the bottom of the units have been cracking & starting to buckle from the heat. We are on our 3rd firebox of 2 winter seasons. We do run our pellet stove all night on #1 setting & turn it up every morning between 3 & 4 all day depending our weather.”

Helpful Report

Posted 2 years ago

“Excellent value-stove is generally well engineered, however settings are not well described in the manual in simple terms. Stove was burning straight HOT when installed and needed some tech help to modify. Lid for pellets has an underneath lip that acquires pellets that are hard to clean out. Overall a nice unit.”

Helpful Report

Posted 2 years ago

“The stove has been working well, and has been our primary source of heat since installation. We do, however, get an error message "low temperature" which causes the stove to shut down inexplicably. We can restart after a few minutes by unplugging the stove and turning back on. There is no explanation as to what "low temperature" error message means.”

Helpful Report

Posted 2 years ago

“This stove has been a wonderful replacement from our wood stove. Gives of the feel of a real wood heat. Minimal mess with this stove. Like how the fan speed is adjustable. The only complaint I have is the ash pan, wish it was an easier design to catch more ash. Ash misses the catch pan, and fall down the side, having to scoop after the pan has been removed to empty.”

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Posted 2 years ago

“The website isn't too bad to maneuver.”

Helpful Report

Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews