Well. I did my research and talked to staff and I was kinda frustrated at my experience. The stoves themselves have so far worked great. However the control panel is clumsy and not user friendly. I had to upgrade the hopper because it would burn out overnight. I struggled to find the right appliance adapter and it smelled like burning tires for like a week because of some residue. Sometimes I can still smell it. Over all, I found the staff friendly and nice. Their product is quality. It was just annoying how many things came up while installing that could have been told to me but were not and that’s a total bummer. There should have been better onboarding to the product. It’s also crazy I can’t get a wifi connection to it and when I wanted to add a thermostat I had to buy their temperature sensor cut the wires and splice it in. Not a huge deal but I’m on the phone with these folks and emailing them and have ordered so much more stuff from them that I think should have been included or addressed before my purchase.