After several weeks of comparing and reviewing stoves, I settled on the comfortbilt hp22, based off the reviews of their customer services and reviews. I did receive the stove damaged, I called customer service immediately and within minutes I had an email verification on replacement parts. I was extremely pleased with the customer service and their timely effort to resolve the issue. This unit was professionally installed and ran like a champ from the first burn off. I checked the control board daily curious of the pellet usage, trying to determine how much it was truly saving me to run this over my furnace. Every day I’d do the conversion and it always averaged 38lbs a day on level one. Level one keeps my house comfortably warm around 70-73 no issues when ambient is around 40. I noticed that I was 18 bags shy of burning through 1.5 tons of pellets. I checked my usage once more to find it was wrong. My stove was burning about 67lbs a day but the control board still showed 38lbs a day. It was off by 900lbs total. At the the time I thought no big deal, just a coincidence that the stove was showing me what seems to be industry standard vs what it really is burning. I called customer service, I was told it should be 40lbs a day and my feed rates needed to be adjusted. A second customer service representative told me 2-3lbs an hour on level one and the feed rates needed adjusted. Received two separate emails with different feed rates attached to each, I am still unsure which rep was correct with their information. After adjustments my stove is at about 55lbs a day. Overall the stove heats my house even on coldest of nights as long as I keep refilling pellets every few hours. - Stove is cleaned regularly - Use green supreme pellets (one that comfortbilt recommends) - OAK installed - Adjusted feed rates All said and done it’s not a bad stove and I’m sure some people can get that bag a day claim. Customer service is top tier but the stove itself I don’t feel the best about. If I could go back and reorder I’d probably go with something different.