Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's an e-commerse website.”

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Posted 1 year ago

“Should have one for every stoves makes filling the hopper easy”

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Posted 1 year ago

“Delivery was a cluster. Apparently I had to schedule it even though the email never said that. The stove is well made. Feedbox is undersized. 1 bag barely fits in.”

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Posted 1 year ago

“Great customer service. Would like to see a section regarding tips and tricks for insert installation.”

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Posted 1 year ago

“Operationally sound, heats very well, starts easily. Only problem has been circulating fan performance, but company stood by their product replacing defective part very fast. Only problem is the transportation of stove, a little marked up and door does not close as it appears bent from transporting.”

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Posted 1 year ago

“Helpful with my problem.”

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Posted 1 year ago

“Good stove.”

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Posted 1 year ago

“Recieved item in good condition.”

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Posted 1 year ago

“Received damaged product which wasn't assembled correctly prior to shipment. I submitted a work order to rectify the problem and was contacted back very shortly. Correct parts were shipped out and I replaced them and the stove works fine.”

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Posted 1 year ago

“Online ordering is better for getting the parts you need, than in the past and they arrived earlier”

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Posted 1 year ago

“The stove works great and is attractive. The maintenance leaves a lot to be desired. In the past, I had a Heatilator Stove that was easy to maintain. This stove requires tools and gaskets to clean it periodically. The gaskets tear and are difficult to install on the exhaust blower. The wing screws should have been studs with wing nuts to make it a little easier to align the new gasket. Also, there are no pre punched holes in the blower gasket and you have to remove the fan to replace the gasket as it is not just a gasket around the lip. My old stove took no special tool and I had to remove clunkers every other day or so. This stove seems to not have clunkers but instead fills the exhaust pipe with ash that is horizontal going out through my wall. (dangerous). The appearance of this stove is great but the maintenance is a real pain and time-consuming. I would not buy this tove again due to the maintenance required to keep it clean.”

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Posted 1 year ago

“Hope this one lasts longer than the last one. Fourth one in two years.”

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Posted 1 year ago

“We are service techs for pellet stoves, Comfortbuilt design layout for servicing and working on stoves are good design, We have serviced Comforbuilt stoves for the last 4-5years with very few problems. Most problems are due to neglect of the person cleaning the stove weekly. A good vac should be used to remove ash. For the price, if you looking to offset the price of oil, propane, and electricity you should look at the Comforbuilt brand. Jim's Hearth Repair LLC jimshearthrepair.com Always recommend professional installation.”

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Posted 1 year ago

“I have had limited use thus far due to the time of year it was installed. What little we have use it we are very pleased!”

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Posted 1 year ago

“Unfortunately, I had to replace this switch after only owning the stove for 5 months. The auger gets stuck weekly and the pellets will feed too fast. There is no happy medium.”

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Posted 1 year ago

“Well two months into my using my stove the bearings went out. As a service tech for castle stoves a few years ago I replace them. Didn't feel I should've had to do the job being two months old. So when I do need a part out of warranty I feel I should get a discount. The problem was the plate was crooked when installed. All in all I do love the stove. jameshumphries@yahoo.com”

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Posted 1 year ago

“Good experience when buying replacement parts and given alternatives until my party came in. Thanks, Jeff”

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Posted 1 year ago

“It was good till I lost it.. I got a new one and it's Good”

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Posted 1 year ago

“Hello, I actually have meant to get a hold of you. We purchased this assembly on February 18th via my PayPal account for $169.00. We then called then called Comfortbilt a day or 2 later and they said they would ship me out one free of charge. Which they did, I received with in just a couple of days. However, I never received the one I paid for and never got refunded for it. Is this something you can help me resolve. Thanks, James Prettyman”

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Posted 2 years ago

“good customer service”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews