We are enjoying the stove and glad that we have it. It brings a new level of warmth for our home. Couple of issues to consider. The instructions are poorly written and insufficient. A number of people in the family had to read read them before we could use it well. We are still trying to figure how all the options work. The display panel is very hard to read. You have to bend down or be on your knees to even see it. It is complex. Also, adding pellets while the stove is on had led to the fire blowing out or nearly blowing out. It caused smoke to enter the living room where the stove is located. On one occasion, it lead to an explosion in the stove. It does not appear to damage the stove or the glass, but it was very scary. It felt dangerous. We no longer add pellets when it is running. This appear solve the issue. We also had an issue with delivery. The stove came with an ash vacuum in a totally separate box. The box looked fine so we did not bother to open it and check it. We installed the stove about a week after receiving everything. There were no issues with the stove or the installation. However, when we opened the box for the vacuum, we saw that it was damaged. Initially, Lowe’s (where we bought the stove) said we needed to bring everything back or they could not help us. They referred up to the manufacturer to see if they would send a replacement. The answer was no. After a couple of weeks of back and forth, Lowe’s made things right. We have a replacement for the damaged vacuum. Back to the beginning. We like the stove. It is bringing us the comfort we wanted. A few things could be done by ComfortBilt and Lowe’s to make the customer experience outstanding.