I actually received a replacement baffle for my pellet stove that was still under warranty. It was a little difficult replacing that myself as I tried to read instructions on how to do that diy and the instructions didn’t include that I would have to remove the bricks also to get that in and out of there. Fortunately even though it was close to closing time and the weekend I was able to contact someone by phone and get further instructions as well as a recommendation to follow your Facebook page where I would be able to get any further questions answered over the holiday weekend as many of the technicians or others familiar with the stoves respond to peoples inquiries that way. I was not previously aware you had a Facebook. Though I successfully uninstalled and installed the new baffle, I may need to follow comfortbuilt on Facebook for future reference. Also, though, my pull knob that is used to clean the ash above the baffle has been stuck for a couple of years. I got advice over the phone on ways to possibly free that up while changing out the baffle but was unable to free it. It’s quite difficult to vacuum the ash from above the baffle without that working but fortunately when I do a deep clean each season I’m able to get it well enough for the stove to function still. I believe the new baffle does make my pellets last longer. I’m very thankful for that because prices for pellets are going up outrageously.