Our comfortbilt pellet stove is easy to use and it has practical functions, however, I only used it about 5 times and the auger began making a noise. I got on to a live chat with Tyler R. who was extremely helpful in isolating the problem. I was not comfortable correcting the problem as the stove was still under warranty and I am in mu 80's, so Tyler put me in contact with an authorized repair company in Maryland, Randy's pellet stove repair. Tyler also sent me some replacement parts. Randy was able to accomplish the repairs and Tyler advised me to email the repair bill to todd@comfortbilt.net which I did. To date, I have not received any reimbursement even though I received an acknowledgment from Todd that he had received the bill. With the weather getting warmer, I have not had the opportunity to use the stove.