Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,977 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

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“Shipped my 2 separate pellet stoves, both very poorly packaged for the method they use to ship and both arrived damaged. Tremendous waste of time, and CB basically could care less. Miserable experience buying a pellet stove.”

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Posted 2 months ago

“The worst stove I've ever purchased!Beware! My stove is only one year old and I 've replaced two motherboards,auger,wiring harness and vacuum switch. Parts were sent to me for free but this still doesn't fix the problem.BBB is my next call! I can't even talk to a tech specialist! It's all through email and it takes a couple of days sometimes for them to get back to me!”

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Posted 2 months ago

“My order was accurate and arrived quickly.”

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Posted 2 months ago

“The parts for our pellet stove are great. To bad the under preforming cast iron burn pot was not replaced for free with the stainless one. I've had the stove 5 years and this is my fourth burn. It also took a email one week later to get the purchased product shipped. We primarily heat our 2000sq. home with pellets.”

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Posted 2 months ago

“Shipping is fast”

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Posted 2 months ago

“Great people great service thank you”

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Posted 2 months ago

“Setup, features and performance are all great! The only negative so far is frequency of cleaning ash pan. I had a Harman Accentra for 18 years and only had clean the ash pan/burn pot once every three weeks or thereabouts. With the Comfortbilt HP-22N I have to clean it every two days (based on running 24 hours a day).”

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Posted 2 months ago

“Great, professional company. Customer service is tops.”

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Posted 2 months ago

“Great heater”

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Posted 2 months ago

“the owner was extremely nice. bent over backwards to make sure I'm was happy. Unit works like a charm. incredible heat output. on heat level 1 aka lowest setting it keeps our 1775 square foot house at 72-75 on even the coldest days”

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Posted 2 months ago

“I got an HP50s. After figuring out differences between that and wood . All has been well. Would recommend.”

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Posted 2 months ago

“I ordered vermiculite replacement bricks and a new burn pit for my Comfortbilt Hp22 Pellet Stive and I’m very happy with both products.”

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Posted 2 months ago

“Purchased an igniter from ComfortBilt to replace a cheap copy from Amazon that lasted 3 days. New igniter shipped quickly, installed easily and very reliable.”

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Posted 2 months ago

“So far so good. I needed to watch a YouTube to learn how to clean it- there is so much more to keeping them clean and running efficiently than just vacuuming out the ash tray. Love the stove!!”

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Posted 2 months ago

“Overall the website has the necessities we need to keep using our pellet stove. Customer service has done great in helping replace all the parts that go down.”

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Posted 2 months ago

“I purchased the service /maintenance kit several months ago and have used the convection fan which I have also replaced so my kit is still 100%. Our stove is now 4 years old and have had just the one component fail.”

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Posted 2 months ago

“Don't like it. Collects much more ash and debris than the less expensive cast model. Have adjusted air flow and same issue.”

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Posted 2 months ago

“Really enjoy our pellet stove thank you”

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Posted 3 months ago

“The HP22 exceeded my expectations. The heat from the stove is awesome. I would highly recommend this stove.”

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Posted 3 months ago

“Love the stove. Customer service isn't what it used to be. Not happy with it at all”

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Posted 3 months ago

Comfortbilt.net is rated 4.5 based on 1,977 reviews