Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.51

4.5 Rating 2,063 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,063 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering went smoothly and delivery went good.”

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Posted 4 months ago

“You guys need to address your technical support dept. and the difficulty reaching them. With that said, Clarence did a great job on a call we had and solved my issue with the controls. On the controls subject, I had to replace the control and the motherboard on a stove i just bought brand new from you... good news is it I was able to do it and it worked.. the controls you shipped me to replace the ones on the new stove looked refurbished... not really sure. But i do know this.. your controls can be described as cheap and so far faulty. I hope this is not the case and my stove performs now that i have it working. Summary, still a little miffed i had to repair a brand new unit because your controls seem to be subpar. However, i gave you 3 stars because the mechanics and weight of the stove seem to be superior. thank you, Randy Peterson 276-594-2223”

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Posted 4 months ago

“Get me what I need when I call to order”

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Posted 4 months ago

“They don't follow up even if You call them. Part works fine”

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Posted 5 months ago

“Care package seems complete. Time will tell.”

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Posted 5 months ago

“I’ve made reviews before…and each time I can only state how great the crew over at Comfortbilt is. From their product, to the beyond outstanding customer service they provide. If I ever have to get a new house, I’ll only use Comfortbilt.”

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Posted 5 months ago

“Really fast service, when FedEx delivered to the wrong neighbor I thought I'd lost my order in the company was willing to send more of the products that I had ordered. That's service thank you”

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Posted 5 months ago

“Very happy with the service, 5 stars”

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Posted 5 months ago

“I bought my Comfortbuilt from Home Depot and was shipped by Comfortbuilt it arrived with brandings broke and was damaged I refused delivery. Ordered a second one from HD I won't get refunded until the damaged one is received by Comfortbuilt. Still waiting for the second stove and waiting for my refund for the first one”

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Posted 6 months ago

“Bought new hp22n p stove.had an issue wt a noisy blower motor on 1st burn.had to exchange 4 motors for a fix. Clint and tyler in tech support went the extra mile to get it done.wont have a chance to really test this stoveuntill the winter sets in.have the burgundy ss model so nice looking stove. Also had help from Gordon in sales.would rather have phone tech support as opposed to on line. This old vet has real eye problems. That's all for now. David from az”

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Posted 6 months ago

“Seems to still have a problem in that the blower remains on for a long time even when stove is not running”

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Posted 6 months ago

“They service was good on ordering my new room blower, although, i am very disappointed that it had to be replaced. The new fan seems to be louder than the old one, can hear some bearing rattle! The stove is 3-4 years old and the fan should last much longer on an $1800 stove. Now it seems like my pellet auger stops feeding occasional and the fire goes out. We have enjoyed the stove but thought we would get trouble free operation for many more years than we have.”

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Posted 6 months ago

“Excellent pellet stove and outstanding customer service!”

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Posted 6 months ago

“I ordered the part and it arrived quickly.”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Works great”

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Posted 6 months ago

“I'm on my fourth season with my HP-22N and I have been really happy with it, I wish the burn pots lasted longer as they are not inexpensive, along with the igniters.”

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Posted 6 months ago

“Our comfortbilt pellet stove is easy to use and it has practical functions, however, I only used it about 5 times and the auger began making a noise. I got on to a live chat with Tyler R. who was extremely helpful in isolating the problem. I was not comfortable correcting the problem as the stove was still under warranty and I am in mu 80's, so Tyler put me in contact with an authorized repair company in Maryland, Randy's pellet stove repair. Tyler also sent me some replacement parts. Randy was able to accomplish the repairs and Tyler advised me to email the repair bill to todd@comfortbilt.net which I did. To date, I have not received any reimbursement even though I received an acknowledgment from Todd that he had received the bill. With the weather getting warmer, I have not had the opportunity to use the stove.”

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Posted 6 months ago

“Keep smelling smoke every time I start stove don't know what's wrong with it anybody come up with a solution give me a call it's 207-922-9893”

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Posted 6 months ago

“On time”

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Posted 6 months ago

Comfortbilt.net is rated 4.5 based on 2,063 reviews