Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.41

4.4 Rating 2,328 Reviews

84 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,328 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Comfortbilt.net 5 star review on 23rd March 2026

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the HP42 for our large basement. We had some frozen cold water pipes. It did a great job. Temps ran from 28 degrees to mid 40's and it took care of the frozen conditions in the basement. I also run two HP61's in our house, so I'm familiar with Comfortbilt pellet stoves. I prefer the HP61 for several reasons. Ease and access of the larde ash bin for cleaning, side door access to all the working parts. The HP42 has some advantages in other areas. The pellet storage is 3 times the size of the HP61, the fire starts quicker...in under a minute. It's also much less money, but does almost the same job. The HP42 is a very substantial and well built stove. (313 pounds.) I've had other brand pellet stoves and have helped other families that had other brands. I sold my Harman stove 5 years ago to get a Comfortbilt and I could not be happier! I plan to get my 4th Comfortbilt stove for a hot tub room! BTW, their support staff is the very best in the country. They're always there to help.”

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Posted 1 month ago

“New part has failed already.”

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Posted 1 month ago

“stove is doing great”

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Posted 1 month ago

“They are junk”

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Posted 1 month ago

“Great unit, love it. Great customer service.”

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Posted 1 month ago

“I really like the HP 61 but I ordered a backup fan from here and as I am tracking it, it was sent to Puerto Rico. I live in Pennsylvania, who in the world would have a pellet stove to heat their home in Puerto Rico???”

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Posted 1 month ago

“Thank you to Chuck and Daniel for taking care of my issue with my stove,and staying on top of it till the issue was sloved,i highly recomend the comforbilt stove thank you Al Pierce”

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Posted 1 month ago

“This company has poor customer service. Does not answer emails or phone messages. You cannot talk to someone, ever). Need to return a part that was the wrong item. No responses when requesting help on how to return”

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Posted 1 month ago

“Worst stove I've ever bought the blower fan went out 3 times in under 4 months of owning the stove”

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Posted 1 month ago

“I received a blank yellow manila envelope. So I never received my pellet stove handle.”

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Posted 1 month ago

“Always fast, courteous service!”

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Posted 1 month ago

“In California it was difficult to find anyone here to help. However, Comfortbilt (Eddy) was very helpful over the phone and talked me through fixing the stove. I had to replace the auger motor and the igniter which was not hard given the videos available . . and Eddy's help. One thing that would have helped is having the option to overnight the parts so I could have the stove repaired more quickly. But, overall, it was great and the support was excellent! Thanks!”

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Posted 1 month ago

“Easy to order, parts came in good shape, really wish yall would offer expedited shipping, other than that, pretty great!”

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Posted 1 month ago

“One of the best products I ever purchased. Expensive to operate with the cost of the pellets, but worth every penny to keep my home warm and toasty. It is a lot of work keeping the stove clean from all the burnt pellets. That is why I have my son take care of this project. I still need to replace my front door casing, but it has been too cold to do the job, which requires a 24-hour cure time.”

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Posted 1 month ago

“Completely solved my problem”

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Posted 1 month ago

“great service”

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Posted 1 month ago

“Good Customer service, Thank You”

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Posted 1 month ago

“Order new gaskets got them quick And fit like they should”

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Posted 1 month ago

“Great customer service. Item broke within days of ibstall. However, they did have a replacement part out immediately with no hassle.”

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Posted 1 month ago

“Fast shipping”

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Posted 1 month ago

Comfortbilt.net is rated 4.4 based on 2,328 reviews