Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.40

4.4 Rating 2,353 Reviews

83 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Comfortbilt.net 5 star review on 16th March 2026

Cynthia Machowski

Comfortbilt.net 5 star review on 1st March 2026

David Servati

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used to heat with a woodstove and it was dirty, had to clean the house because of the soot getting everywhere. Wow, the pellet stove is an absolute dream!!! We just love, love, love it, it is very clean, easy to start. I would tell everyone to purchase one, you will not be sorry. It is fantastic, 10 Stars.”

Helpful Report

Posted 1 month ago

“Bought a thermostat for my pellet stove and it doesn't work. Have contacted them several times about help or replacement with no results. Sitting here stuck with non working item and out two hundred plus dollars. Poor service.”

Helpful Report

Posted 1 month ago

“I've only had to reach out to comfort built support twice, and both times were handled quickly and without any issue. In fact I'd say the support was excellent. I have talked to their technicians for tuning the stove and they were very helpful and I used their Facebook page for that. One of the things I like about the company is that every single part that may wear out is offered for sale on their website and with a pellet stove it's not if a part wears out it's when. We are on our second heating season with our HP50s stove and love it. We installed a second stove the Alpine HP40 in the basement and have never been so comfortable in our house through the brutal winters here in Western New York!”

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Posted 1 month ago

“Shipping and shipping information is excellent. Website is usable but takes more effort to find what I need. You should re-do the section on the intial page to help people find stove parts. Videos and learining section help to bring up the standard and make your products stand out.”

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Posted 1 month ago

“We love our hp21 have had it for 8 years and not 1 problem. Good service”

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Posted 1 month ago

“Perfect size works great.”

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Posted 1 month ago

“It works Perfect replacement part Fast customer service”

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Posted 1 month ago

“Very helpful. Quickly resolved the issue”

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Posted 1 month ago

“I have owned my Comfortbilt HP22 now for five years. The stove is the best purchase of my life. To say we love it is a understatement. I recently replaced my burn pot with latest version of the stainless steel burn pot. This burn pot is noticeably better and more efficient than any burn pot I've ever used. It is worth the money to get one to go with this stove. Their is a reason this is the top rated stove. It is worth every penny you pay for it.”

Comfortbilt.net 5 star review on 26th February 2026

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Posted 1 month ago

“Excellent!”

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Posted 1 month ago

“Thanks for the help. Only problem is it took to long for shipping my stove was down. Prices were affordable. Makes it affordable to own.i told my friends that have the same stove to order directly threw you. Thanks again👍”

Helpful Report

Posted 1 month ago

“Ordering parts is a breeze even though it's under warranty and the part is covered you can never get a hold of anyone for tech support. My stove was less than 6 weeks old in January when I started having issues. Have been with out it since. So I went ahead and ordered the part on my own. Ordered 5 days ago, haven't received it yet.”

Helpful Report

Posted 1 month ago

“I can't say that my journey with my HP41 has been a fairytale... quite the opposite, actually. I bought it from Lowe's in November 2025 with hopes of taking the edge off of our very costly baseboard heat. I chose the HP41 because of it's physical size, design and BTU output, which seemed perfect for kitchen. The stove worked great out of the gate, but then after about 2 weeks I started having issues with it. First the blank screen syndrome and shortly after that, the auger motor stopped working. My stove was now OOO for an entire month during the holiday season and some of the coldest days of the year. Needless to say, I was not happy... and due to it being the holiday season, tech support was limited and shipping of replacement parts took longer than it should have. This being said - The gents from Tech Support who I was able to connect with, were extremely helpful and kind and did the best they could to help me rectify the issues I was having and get my stove back up and running. It's now been cranking out great heat for about a month with no further issues and I'm back to loving it again. My only other complaint is that the ash collection and removal system in the 41 is cumbersome and awkward other than that - when it works, it gets the job done.”

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Posted 1 month ago

“This was a good experience. A great price on the part and it was easy to install.”

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Posted 1 month ago

“It took 3 new control panels and a new motherboard to get the pellet stove working. I shouldn't spend almost $1500.00 dollars on something and then take it apart and work on it for it to work.”

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Posted 1 month ago

“My purchase works real good”

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Posted 1 month ago

“I bought a comfort biltong pellet stove back in June. Some people like them I think there worthless. There is way to much maintenance to them ,they shut off for know reason . I'm going back to kerosene”

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Posted 1 month ago

“The power supply i bought was good. The mother board was defective out of the box. Comferbuilt will not contact me back about the refund of the motherboard”

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Posted 1 month ago

“Eddy was a huge help and followed up with my stove trouble shooting. Gods send !! Thank You !!”

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Posted 1 month ago

“The part that I needed was in stock and shipped quickly. Would definitely recommend.”

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Posted 1 month ago

Comfortbilt.net is rated 4.4 based on 2,353 reviews