Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.45

4.5 Rating 2,197 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 26th January 2026

Tammy Stairs

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pellet stove shut down less than 2 weeks. We had to purchase $200 in new parts. It's now working again!”

Helpful Report

Posted 1 month ago

“Decent fairly easy to navigate”

Helpful Report

Posted 1 month ago

“I love the HP42 I purchased.I had 2 problems, 1 found some parts not installed, sent pictures got a tag number from you with we will get back never happen. 2 Stove quit working had a LOST CONNECT on control panel.Did all trouble that was in the book , phoned and left messages, got on your website sent 4 or 5 request with pictures got tag numbers.No one contacted me. I had to join a Facebook group and put my problem out there ,I recived a reply on how to reset the control panel. My stove has been working great. Love the pellet stove, your customer service sucks.”

Helpful Report

Posted 1 month ago

“Arrived quickly and fits perfect with its PVP co-parts.”

Helpful Report

Posted 1 month ago

“I can't get technical support from them.”

Helpful Report

Posted 1 month ago

“Gave a lot of parts for the money. I would recommend that when you see this on sale It's worth the money to have parts on hand.”

Helpful Report

Posted 1 month ago

“The worst service ever and I will be following a consumer report. We’ve been trying to contact you guys for weeks over a pellet stove that we spend like $2000 on that does not work and you keep giving us the runaround. It’s freezing we can’t afford to buy a whole new stove and we’re heating our house with heaters as a result.”

Helpful Report

Posted 1 month ago

“The design and materials are good quality. The fabrication of the burn pot not good at all. Does not sit flat on stove. Recieved second pot which I did not use due to the fact it was fabricated poorly. Engineered my own fix.”

Helpful Report

Posted 1 month ago

“Website works well and the checout process was quite smooth”

Helpful Report

Posted 1 month ago

“I bought a new power supply and new controller board the stove still won't WORK ???”

Helpful Report

Posted 1 month ago

“Please give us the OPTION or either Fedex or USPS. We have to pay for shipping anyway so it should be up to us what method to use. USPS (the method you use to send things to me with no input from me) is inconvienient as all get out as I have to go to the Post Office to pick up the item, where as FEDEX delivers right to my door EVERY TIME.”

Helpful Report

Posted 1 month ago

“The asf vacuum is super good should have got it sooner.”

Helpful Report

Posted 1 month ago

“it took the tech over 24 hours to get back to me. in the mean time I ordered all new parts. this stove has not been the best. it has nickeled and dimed me. the thermostat is too sensitive thus it is hard to control a constant temperature.”

Helpful Report

Posted 1 month ago

“I purchased the Comfortbilt HP22 pellet stove and assorted vent pipe and chimney liner components. All appear to be of good quality and the stove works great. I use it to heat my basement wood shop and Am very satisfied.”

Helpful Report

Posted 1 month ago

“I ordered the part online and paid for same. I was informed I would have said part in 3 days. I received it in approximately 2 weeks. Fortunately I received it a day before a severe cold 🥶 front. Other than that 2 weeks of freezing in my Home was not a good thing.”

Helpful Report

Posted 1 month ago

“I have been having issues since i bought the HP42 and cant get a hold of anyone to help, so if you could have someone reach out to me that would be great. I do not recommend this company because there service department isnt available to anyone and if by chance you do get ahold of anyone, good luck getting the help you need.”

Helpful Report

Posted 1 month ago

“I don’t know why I have to change this controller Every year. I love the heater but I go through a couple weeks every time it goes out to get another. My sister bought a 1year newer model and hasn’t had any problems. Just wondering”

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Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

“Stove came , used 2 hours room fan died. Fixed then it wouldn't stay lit. Had to change ton of settings. Now stays lit above setting three not lower and as it heats up there's a loud bang . Metal expanding. So wish I didn't buy this stove.”

Helpful Report

Posted 1 month ago

“I had to go with 3 stars since I owned a previous pellet stove for 5 years with no issues. Unfortunately my current hp41 that's now a month old has just had its 3rd mother board and 4th control panel installed just today. My control panels last approximately 4 to 6 days before the screen has no display to show operation of the unit. I also would think that there doesn't have to be a big differential on the set temp to the wire temp sensor located in the back of stove. Especially when the sensor isn't near accurate to the ambient temperature of the room. Hopefully this control panel will last more than a week if not I will have to consider putting comfortbilt in the rear view.”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.5 based on 2,197 reviews