Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.42

4.4 Rating 2,268 Reviews

84 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 26th February 2026

Neil Massee

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate the rapid shipment of the high/overheat hopper temperature switch. Too bad it too the USPS a week to get it to WA state.”

Helpful Report

Posted 1 month ago

“I have never been so disappointed with a purchase. I absolutely wish I went with any other brand pellet stove. It has been nothing but problems since week three of installing. Save your time, money and frustration and buy a Harman. My old Harman ran for 20 years. This Comfortbilt only worked without issues for 3 weeks.”

Helpful Report

Posted 1 month ago

“I had my unit installed for all of 2 week then the control panel stopped displaying info. Contacted them via email and they said to rest the unit but did not do anything. Control panel still doesn’t display anything unit has power and only works on manual mode with remote”

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Posted 1 month ago

“when I have to work on or replace a part on my h50 you people are on it. Your coustomer service and shipping dept. are great. When there is a goof on an order again you are on it but even faster. Also who ever designed this stove is a genius because it is so easy to work on. We love our stove. It cut our monthly heating bill in half. Thank You Comfortbilt. Mike Pope.”

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Posted 1 month ago

“Customer service was a bit lacking”

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Posted 1 month ago

“This is not the first time i have dealt with this awesome company. Each time, i feel like i am treated like a new customer. Prompt accurate responses. Shipping to match and the part is always the right fit. Prices are fair and should i ever uave to replace this stove, i will certainly buy another one! These folks stand behind their work!”

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Posted 1 month ago

“It’s very hard to get in contact with anyone, but when you do, the problem is resolved, or I should say was resolved”

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Posted 1 month ago

“Great and fast service”

Helpful Report

Posted 1 month ago

“I have replaced every part on this stove in a five year period. Get what ya pay for, Harmon stove is a better buy !”

Helpful Report

Posted 1 month ago

“Doesn't heat a room, every night it turns off from low temp alarm(s), house nearly froze due to its failures. Not reliable.”

Helpful Report

Posted 1 month ago

“Have recommended, would recommend. Yes the ignitor went out but the company sent a new one right away, no questions asked. Great job,”

Helpful Report

Posted 1 month ago

“The site was easy to use. Easy to find what I was looking for and to checkout. It would be better if Comfortbilt support would reply to tickets that are opened because I purchased items that I didn’t need attempting to troubleshoot what was wrong with my stove. No reply from support so I purchased items, that come to find out were not needed. If support replied to my ticket, they could have told me what I needed and saved me money. So I rated your website a 4 but your customer service/ support would be rated a zero! Terrible!”

Helpful Report

Posted 1 month ago

“I purchased HP21 over a month ago, 1st it arrived 6 days past the promised delivery. Then to make matters worse the the heat blower was jamed. I contacted your company 1st by phone and message said we can't do tech over phone. Said needed to do a repair ticket which I did which was over a week ago again NO response. Your customer service is severly lacking professionalism, realiabilty and any sort of customer service. I'm EXTREMELY disappointed with Comfortbilt. It is very sad in this day and age that companies like yours are alloud to do business. You do not deserve 1 star, you should be in the negative!!”

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Posted 1 month ago

“Superior service! They always respond quickly and professionally. The parts arrived in just a couple of days! Great company!”

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Posted 1 month ago

“Still making various noise.”

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Posted 1 month ago

“Parts were exactly what was needed to get my stove up and running again. Better prices than other companies by almost 50 percent.”

Helpful Report

Posted 1 month ago

“The net works fine”

Helpful Report

Posted 1 month ago

“Super fast delivery and excellent price.”

Helpful Report

Posted 1 month ago

“It would be a 5 but this is a replacement stove & after a week the control panel went blank. I called for a replacemnt part, but tech support has yet to respond. Not very happy, looking at a new unit from a different supplier.”

Helpful Report

Posted 1 month ago

“After several years, we decided to replace our old ash vacuum. The first one we purchased was through ComfortBilt and we were pleased with the results, so we purchased the newer BJ1513 from them. This ash vacuum is powerful and gets the job done; however, I think the developers of the newer vacuum missed the mark on some important details. First, the electrical cord is shorter than the older vacuum. We now have to use an extension cord to plug in the vacuum where previously we did not. Second, the hose attachment is shorter than the older vacuum. The longer hose was nice so we did not have to move the collection canister around so much. Third, the metal attachment at the end of the hose loosens after several uses and has to be screwed back onto the hose. Fourth, the metal attachment is now larger, so anyone like us who purchased vaccum attachments cannot use them on the newer vacuum because the opening is now too big. We had to purchase an adapter so we did not have to buy new attachments. It would easily have been a 5 star rating if they would have kept the metal attachment size and duability, the hose length, and the cord length the same size.”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.4 based on 2,268 reviews