Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.43

4.4 Rating 2,251 Reviews

84 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery and excellent price.”

Helpful Report

Posted 1 month ago

“It would be a 5 but this is a replacement stove & after a week the control panel went blank. I called for a replacemnt part, but tech support has yet to respond. Not very happy, looking at a new unit from a different supplier.”

Helpful Report

Posted 1 month ago

“After several years, we decided to replace our old ash vacuum. The first one we purchased was through ComfortBilt and we were pleased with the results, so we purchased the newer BJ1513 from them. This ash vacuum is powerful and gets the job done; however, I think the developers of the newer vacuum missed the mark on some important details. First, the electrical cord is shorter than the older vacuum. We now have to use an extension cord to plug in the vacuum where previously we did not. Second, the hose attachment is shorter than the older vacuum. The longer hose was nice so we did not have to move the collection canister around so much. Third, the metal attachment at the end of the hose loosens after several uses and has to be screwed back onto the hose. Fourth, the metal attachment is now larger, so anyone like us who purchased vaccum attachments cannot use them on the newer vacuum because the opening is now too big. We had to purchase an adapter so we did not have to buy new attachments. It would easily have been a 5 star rating if they would have kept the metal attachment size and duability, the hose length, and the cord length the same size.”

Helpful Report

Posted 1 month ago

“no problems”

Helpful Report

Posted 1 month ago

“Currently my new pellet stove is not working and everytime we try to start it, it gives a different code for why it won't start. Tech support is not "just a phone call away" I put in a trouble ticket, but the office is closed on weekends and after 1400 my time. I think i may have made a mistake purchasing a comfortbilt pellet stove.”

Helpful Report

Posted 1 month ago

“Fast delivery and expected quality of items.”

Helpful Report

Posted 1 month ago

“When ordering the ceramic igniter a suggestion to get the new retaining ring would have been nice”

Helpful Report

Posted 1 month ago

“They used to be a good customer support company. Not now. They are the worst. Do not buy Comfort Bilt stoves.”

Helpful Report

Posted 1 month ago

“I ordered a new burnpot for my pellet stove model HP61. It arrived within a few days and fit perfectly.”

Helpful Report

Posted 1 month ago

“I have tried to email about my brand new stove only running for 10 total days in the first month due to broken parts. No reply yet. Stove is garbage. It's a lot of money to spend on something that doesn't work.”

Helpful Report

Posted 1 month ago

“I ordered two different types of gasket kits. I received only one type and one of the clean out port gaskets was incorrectly cut and wasn’t wide enough to cover the port properly to get a positive seal.”

Helpful Report

Posted 1 month ago

“The stove now works very good. We had a problem with the room fan not working. After a bunch of emails to the company they finally got back to us. Resolved the problem with new parts that I put in and we’re good to go. Heats great. Now it’s just a matter of finding the right pellets that it likes best.”

Helpful Report

Posted 1 month ago

“A week after we started using the stove, the control board died, we did get a new control board warranty We are finding that the stove does not put off as much heat as expected to heat the area that was noted online”

Helpful Report

Posted 1 month ago

“All in all , had good luck with our stove. I do miss when you could call an talk to someone for help and answers to questions. I truly hope this company doesn't become like so many others that doesn't care much about customer service. Time will tell.”

Helpful Report

Posted 1 month ago

“Purchased the pellet stove not even 2 years ago and having issues already.”

Helpful Report

Posted 1 month ago

“Couple things,I'm sceptical about the control panel it looks like it was installed previously. Also the packaging is terrible,not much was protected the burnpot was not secured and bouncing around against very sensitive items. I hope these items aren't defective after banging against each other when I need to replace a worn part.”

Helpful Report

Posted 1 month ago

“The ordering process was good. The customer service sucks a big turd. After sending in a request for help, it took 5 days to get back and all the service guy said was that the stove needed to be cleaned(which I had already explained in the request). Even after the first response the technician still insisted the problem was a dirty stove. I ended up diagnosing and buying the controller electronics package which fixed the problems I described. I have onwed pellet stoves for over 30 years and this was the worst customer service hands down for help!!!!!!!!”

Helpful Report

Posted 1 month ago

“No support. 9 days I had this POS. Everything is online. Submit a ticket. Wait 24 hours or over a week. No one knows. You lost 2 customers over having no support when we called. Live chat as your next question....that wasn't available either.”

Helpful Report

Posted 1 month ago

“HP50 has been reliable for 5 years. When I had an issue due to a power surge, they helped me get it fixed.”

Helpful Report

Posted 1 month ago

“customer service is always top notch not always as fast response as we would like but always responds that's the most important part stove easy to work on and very reliable get more heat than you want most times excellent product”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.4 based on 2,251 reviews