Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.47

4.5 Rating 2,164 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst purchase ever. The first one I bought there were issues from the beginning I had to change the motherboard the control panel and then it still had issues so I sent it back to Lowe’s. Thought maybe I had a lemon so I ordered a new one which was exactly the same. What a stupid mistake that was. Started out with an extremely loud blower motor so I changed it after they sent me the part. Next blower motor did the same exact thing. They sent me a 3rd one. This one hadn’t made any noise yet, but instead, I got issues with the motherboard so I had to change the motherboard and the control panel on the second stove also and it started to have issues again. I sent it back once again and I went with a whole new brand and now I have a working pellet stove that’s been running nonstop for a week with no issues. Save your money, do not buy anything comfortbilt unless you want issues. Customer support told me they’re having major issues with the alpine by comfortbilt HP 42.”

Helpful Report

Posted 1 month ago

“This works just fine.”

Helpful Report

Posted 1 month ago

“The motherboard fixed the problem with the no voltage at the anger motor. The HP50 now works properly.”

Helpful Report

Posted 1 month ago

“Stove initially would only stay running on heat setting 4 and 5. Tech support helped get proper voltage adjustments to fix. Room blower motor stopped functioning two weeks later. Tech support sent new room blower that stopped functioning 3 days later. Tech support order new blower that is currently on back order. Very disappointed in the stoves performance.”

Helpful Report

Posted 1 month ago

“5/5 fits exactly as they should. Drop in parts.”

Helpful Report

Posted 1 month ago

“I purchased and installed a HP22i at the beginning of 2025. Our first fire was in February of 2025 with little use (100 hours) before the season ended. In November 2025 we started using it again, after approximately 110 hours of burn time the auger stopped working. I opened up a trouble ticket with a description of the issue and pictures. I received a fast reply back on what to troubleshoot. After troubleshooting replacement parts were received within 2 days. After replacing those parts another issue was found with the board. That part was also received within 2 days. Comfortbilt was extremely understanding, responsive, and empathetic to the issues presented. The replies and parts were fast, which was huge as the HP22i is our primary heat source. After working with their service and support, I will continue to use Comfortbilt products for the foreseeable future. Stuff always breaks and things happen, how Comforbilt stood behind their product and offered their help is seldom seen in a company anymore. 100% would recommend.”

Helpful Report

Posted 1 month ago

“You don't want a review from me”

Helpful Report

Posted 1 month ago

“Alpine hp42, solid build, looks awesome but i get more alarm error messages then its worth, im getting tired of everyday waking up and its cold, cause some error message popped up and shuts the unit down… whats the point of having a pellet stove to keep and maintain a temperature when it cancels itself out…”

Helpful Report

Posted 1 month ago

“Product and customer service is outstanding. Quick response to operating questions as well as additional followup. Been running pellet stoves for 25 years and the HP 40 is easy to operate and maintain while providing excellent heat output in a small footprint.”

Helpful Report

Posted 1 month ago

“To order on line is easy but I found a defect in the burn pot i just purchased in November, I have not even used it for a month! This is my second burnpot ,the other one I ordered cracked , the quality is not the same .”

Comfortbilt.net 5 star review on 2nd December 2025

Helpful Report

Posted 1 month ago

“We bought two HP42 stoves, they are awesome. We have one in our house and one in our 24x40 pole building. Plus, the customer service is top notch. We highly reccomend Comfort Bilt.”

Helpful Report

Posted 1 month ago

“The correct pot arrived quickly. It looks to be a little heftier than the original.”

Helpful Report

Posted 1 month ago

“#1.............”

Helpful Report

Posted 1 month ago

“After numerous calls regarding problems with the pellet stove, fingers crossed it is running properly. Thank you for listening and helping us.”

Helpful Report

Posted 1 month ago

“Comforbilt is the most helpful that I have had to deal with. They answer quickly no matter how big or small your problem. They follow up to see if you need more help. They are an A-One company.”

Helpful Report

Posted 1 month ago

“My only complaint is the ash pan. Other than that it’s a great pellet stove.HP 41 Alpine”

Helpful Report

Posted 1 month ago

“Your sales guy who I processed the order, and Athena in customer service department were great. Very friendly and helpful. The problem we had was in the quality of shipping. Two stove pads did not make it here without being damaged. It may be the fault of Fed Ex, or inadequate packaging. I don't know but your people I dealt with were very nice and polite. Bob Conner”

Helpful Report

Posted 1 month ago

“Cannot recommend purchase! Unit installed in September, worked nicely for 100 total run time hours. On November 5, units auger would not feed pellets, working with the online tech support -extremely slow- the auger motor was replaced (November 20). Nov. 21 reported to tech support Auger still not feeding: still waiting for reply. Your manual is correct, "this unit should not be used as the only source of heat in the home."”

Helpful Report

Posted 1 month ago

“Bought some replacement brick, it came with a crack in it. Was replaced easy process”

Helpful Report

Posted 1 month ago

“Great products!”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.5 based on 2,164 reviews