Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.50

4.5 Rating 2,092 Reviews

86 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! The return process was quite easy. Responses to emails and assistance in finding the right part was exceptional!!!”

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Posted 1 month ago

“I don't l give 5 star reviews very often, but I will say my recent transaction was worth every single star from options, customer service, and price point in comparison with local fire place shops.”

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Posted 1 month ago

“I bought a replacement remote control and it works like a champ.”

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Posted 1 month ago

“I installed the unit and the only issue is a loud vibration when it's fully heating up. Sounds like a train of jet flying through the house. Lasts only a few seconds but extremely annoying. It's happens every 5 minutes or so.”

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Posted 1 month ago

“I inquired about the correct gasket kit for my stove. Your team said I should get the large kit but the only gasket that fit was for the blower motor. The 10" x 2.5" cover opening behind the door at the bottom of the unit you sent 4ntiny gaskets that don't fit that.”

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Posted 1 month ago

“Fire box delivered on ime and in good shape.”

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Posted 1 month ago

“Sad that when you have an issue you can’t call tech support anymore”

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Posted 1 month ago

“I ordered a new SS burn pot. A little snug going in, but seems to work ok. Much too early to give it any kind of review. I will let you know in a couple of years.”

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Posted 1 month ago

“Work fine after you get the bugs out . Mine had a piece of styrofoam jammed in the exhaust fan that stopped it from spinning. Once I figured out what was going on and took out the Styrofoam everything was fine. I am more than sure it was just a fluke. Very well built in very easy to clean. Slight learning curve you might have to read the book a couple times like I did. overall, I am happy with my purchase.”

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Posted 1 month ago

“I ordered the incorrect burn pot for my stove, I left a message with customer support. I received an email from them later that day, they shipped me the correct burn pot with a return label for the incorrect item that I had ordered. Amazing service!”

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Posted 1 month ago

“Good customer service”

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Posted 2 months ago

“We have a Comfortbilt HP22, no vendor in Alaska so use online Comfortbilt company for accessories, hard to reach an actual person on phone and shipping time is long, took almost 2 weeks to get order, no shipping options offered, company uses USPS.”

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Posted 2 months ago

“Prompt service”

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Posted 2 months ago

“Stop shipping with FedEx. They took 3 extra days for a total of 6 days of shipping. Tried to deliver twice once was a hazard and then wrong adress. Guess what it was not wrong. Took calling corp, to get the items delivered.”

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Posted 2 months ago

“Great product works great thank you”

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Posted 2 months ago

“I ordered a second shop vac. Best on the market for pellet stoves. Very good service. Shipping took way to long but it was not the fault of comfortbilt, they had it sent to the shipping company very quick.”

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Posted 2 months ago

“Our comfortbilt stove malfunctioned and caused a fire in the hopper. This fire caused excessive smoke damage in our home. My home owners insurance company covered some of the loss but not everything. The stove has at least a one year warranty but the company is trying not to cover their own warranty. I get the runaround every time I contact them with different types of excuses. Not a company I would ever do business with ever again. Cheaply made in China with an American nameplate stuck on it. Is disgusting.how greedy this company is. I don’t care how long it takes this company will make me whole.”

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Posted 2 months ago

“They have the parts that I need and got them in a timely manner!!”

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Posted 2 months ago

“Delivery was fast and part works great so far. Less than a week but it seems fine.”

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Posted 2 months ago

“You have yet again surpassed expectations with your customer satisfaction comes first ideology. Thank you.”

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Posted 2 months ago

Comfortbilt.net is rated 4.5 based on 2,092 reviews