Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.44

4.4 Rating 2,235 Reviews

84 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was good. The customer service sucks a big turd. After sending in a request for help, it took 5 days to get back and all the service guy said was that the stove needed to be cleaned(which I had already explained in the request). Even after the first response the technician still insisted the problem was a dirty stove. I ended up diagnosing and buying the controller electronics package which fixed the problems I described. I have onwed pellet stoves for over 30 years and this was the worst customer service hands down for help!!!!!!!!”

Helpful Report

Posted 1 month ago

“No support. 9 days I had this POS. Everything is online. Submit a ticket. Wait 24 hours or over a week. No one knows. You lost 2 customers over having no support when we called. Live chat as your next question....that wasn't available either.”

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Posted 1 month ago

“HP50 has been reliable for 5 years. When I had an issue due to a power surge, they helped me get it fixed.”

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Posted 1 month ago

“customer service is always top notch not always as fast response as we would like but always responds that's the most important part stove easy to work on and very reliable get more heat than you want most times excellent product”

Helpful Report

Posted 1 month ago

“We ordered replacement igniters for our pellet stove. They were very fast with responding and sending out the needed product. Highly recommend!”

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Posted 1 month ago

“Excellent service and fantastic products. I love quality and your products stand out as only quality and service that last for decades. Easy to work on. Available videos to help out the knowledgeable journeyman out in the field.”

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Posted 1 month ago

“This pellet stove sucks, constantly needing cleaning, doesn’t work half the time do not waste your $ on it. We’ve already needed to replace the screen part of it, good thing we bought the warranty.”

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Posted 1 month ago

“Customer support was helpful, and fixed my problem thank you”

Helpful Report

Posted 1 month ago

“Your follow-up getting out the exhaust and blower to me was commendable. I see you don't have much control control over the company shipping the products which seems to be a major problem for you and the customers. Good luck with that. The parts themselves aren't the same quality and good luck with that, too. I woudn't want to go through this process again. Thankyou, Paul Deary”

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Posted 1 month ago

“Why do the power switches only last one year? They really need a better design”

Helpful Report

Posted 1 month ago

“I have attempted to file a warranty claim multiple times and also called and left a message and I have had no response. I bought the HP42 hoping it would help in heating my house but all I have had to do is replace parts and it has never worked right. The fire pot is cracked in half and one of the pieces that connected the glass to the door broke off when I tried to unscrew it from the door. Overalll very unhappy, hoping that I can get a refund of some sort as I don't want the hassle any longer.”

Helpful Report

Posted 1 month ago

“I would give 0 stars if possible. The level of support from this company is non-existent. If I didn’t already own one of their stoves, I would highly recommend avoiding doing business with them. The only option to try to get support is through email, which no one answers. It’s not a good look that a customer can’t call and speak with someone to get assistance. If you do research, there are a number of people who have the same issue.”

Helpful Report

Posted 1 month ago

“WHILE I LOVE THE STOVE - [ 3RD ONE BOUGHT FOR FAMILY MEMBERS ] THE CUSTOMER SERVICE DEPT. IS ABSOLUTLY HORRIBLE , NO ONE ANSWERS THE PHONE , TAKES FOREVER TO RETURN A CALL , HAVE TO JUMP THRU HOOPS OF FIRE TO GET ANY ASSISTANCE WITH FACTORY DEFECT . NEED TO IMPROVE CUSTOMER SERVICE BEFORE I EVEN THINK ABOUT RECOMMENDING THIS BUSINESS TO ANY ONE”

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Posted 1 month ago

“5 Stars for the products 1 Star for shipping.”

Helpful Report

Posted 1 month ago

“I spoke with someone that helped me figure out what my problem was. Ordered a new switch & changed it myself. It works fine now & I thank you so much for your help. You made it an easy fix all around.”

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Posted 1 month ago

“Comfortbilt sticks to there product and what they say”

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Posted 1 month ago

“Their service is fast and reliable. I definitely recommend them.”

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Posted 1 month ago

“Stove works great. Delivery outfit not so much with scheduling delivery.”

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Posted 1 month ago

“A low temp error once in a while for no reason. Other than that it's a great stove.”

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Posted 1 month ago

“It connected to the Internet easily. Working fine.”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.4 based on 2,235 reviews