Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,976 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently contacted Comfort Bill online with an issue regarding my pellet stove not turning on. I wanted to take a moment to express my sincere appreciation for the exceptional customer service I received. The online representative I chatted with was incredibly helpful. They listened patiently and attentively as I explained the problem, asked clarifying questions to fully understand the situation, and then offered expert advice. I was particularly impressed by their knowledge of your products and their ability to suggest the specific items I needed to purchase to resolve the issue. They went above and beyond what I expected, and I truly felt like they were invested in helping me get my stove working again. Thanks to their assistance, I received the parts, installed them, and now my pellet stove is working beautifully! Please extend my gratitude to the representative for their outstanding service. It's customer service like this that builds loyalty and makes customers feel valued. my order #C71852”

Helpful Report

Posted 3 months ago

“Had problems with our stove. There is no one answering the phone. Everything is e-mail back and forth which took 4 days. Feel customer service should be better when a problem exists.”

Helpful Report

Posted 3 months ago

“Very disappointed with the quality of the stove I purchased, it will not stay on, keeps giving low temperature error.”

Helpful Report

Posted 3 months ago

“Service was excellent. I was able to get customer support on early Sunday morning. The order was promptly received with email updates. I'm very happy with the care they provide.”

Helpful Report

Posted 3 months ago

“Have always answered our questions and helped with any problems.”

Helpful Report

Posted 3 months ago

“Stove has been real good welcome to our house”

Comfortbilt.net 5 star review on 30th January 2025

Helpful Report

Posted 3 months ago

“vary good and they know what they are talking about.”

Helpful Report

Posted 3 months ago

“Had problem with seldom used fireplace stove insert. Your on site rep helped me try to trouble shoot, and finally offered a replacement blower motor. Mine had burned out after about 200 hrs of useage. Since installing and opening the input slide to full, the unit runs great! I'm a bit frusterated with your operating instructions. Seems like too much data, and not enough info. I never read clearly how the slide was to operate. in addition, the slide control used is fine for stand alone unit, but for fireplace insert, a shaft extenstion should be added thru the side gap allowing for adjustment when unit is running. This would be an easy check when troubleshooting. ie grab little handle and slide outboard. If clarifiaction needed please call 260-241-8242”

Helpful Report

Posted 3 months ago

“Wrote request via comfortbilt website for technical troubleshooting info regarding room blower motor running intermittently when stove is off in very cold conditions. Never got a response.”

Helpful Report

Posted 3 months ago

“I Cut,Split and Stacked Wood For My Wood Stove for 55 Years . I Now Have A Comfortbilt Pellet Stove What A Difference So Easy So Clean And Nice Even Heat From One End Ofd The To The Other End. I Had A Small Probem At First Start Up But That Problem Was Fixed Fast . I Am So Happy With My New Pellett Stove That I Sold 7 Stoves Around My Neighborhood Thank You Comfortbilt !!”

Helpful Report

Posted 3 months ago

“Original parts that work and fit perfectly.”

Helpful Report

Posted 3 months ago

“I've had two stoves from Comfortbilt. I love the stove when it's working. I've had multiple issues with both stoves. First stove they replaced bc of all the issues. Second only being a few months old broke down. Customer service/tech support is horrible. You never speak to anyone on the phone. Everything is via email. I waited months for new parts. Finally reached out to local dealer bc I was getting no where with Comfortbilt. Would not buy another stove from them.”

Helpful Report

Posted 3 months ago

“We have owned our Comfortbilt pellet stove for 6 years and have loved it. The Comfortbilt team has been incredible at helping optimize its performance, answering all our questions and providing great customer service. I would definitely recommend their products and their customer service, neither can be beat!!”

Helpful Report

Posted 3 months ago

“Since the purchase of the stainless steel pot the stove has been flawless.”

Helpful Report

Posted 3 months ago

“22I good stove works well enough as long as you don’t mind replacing all the bearings every year. Should have bought a Quadrafire.”

Helpful Report

Posted 3 months ago

“Blower for interior heat works just fine except for bearings, that unit should be built with replaceable bearings that a homeowner can replace, or comfort built take them back and rebuild for a fee cheaper than buying a new one just because the bearings are worn out, also if they were made with lubrication outlet to keep them from wearing out so quickly, and the baffle above the fire box, is made with toi thin gauge steel which doesn't hold up, had to fabricate new ones several times.”

Helpful Report

Posted 3 months ago

“Comfortbilt has great costumer service. Always quick to respond and resolve any issues you may encounter.”

Helpful Report

Posted 3 months ago

“Fast delivery”

Helpful Report

Posted 3 months ago

“I received help through texting and within a few minutes it was determined I needed a new control board and screen panel, I received them a few days later. The help was very quick and the time received was also. Once I replaced them I could not get the pellets to drop, so I live chatted and the gentlemen who was helping me asked me to do one quick move on the panel and to my surprised it started working. We love our Comfortbilt stoves and the support we get when and if a problem pops up..”

Helpful Report

Posted 3 months ago

“Had to warranty a quartz igniter and it was a very fast and smooth process. Got shipped right away. Thanks!”

Helpful Report

Posted 3 months ago

Comfortbilt.net is rated 4.5 based on 1,976 reviews