Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.49

4.5 Rating 2,118 Reviews

86 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

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“Always ship what i order extremely fast.”

Helpful Report

Posted 1 month ago

“I love my pellet stove as it really puts out the heat and keeps us toasty warm. I would rate it five stars other than ongoing issues with the stoves blower motor. I have had to replace it twice in a little over a year. The stove is our only source of heat so that has been problematic. That said Comfort Builts customer service is wonderful and they stand behind their products. They are knowledgeable and have been very helpful.”

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Posted 1 month ago

“Quick and efficient”

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Posted 1 month ago

“They were very helpful in helping me try to locate some obsolete parts . Although we were unable to obtain those parts their service team put fort every effort to help. Customer service was excellent. Thank you .”

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Posted 1 month ago

“Bought brand new Hp22n didn’t work customer service was useless didn’t help at all waste of my time was lucky I could still return the stove”

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Posted 1 month ago

“Purchased and installed an HP22N. I also purchased and installed a Durablow CB2003 remote/thermostat. Both the pellet stove and remote work well together. The HP22N produces quite a bit of heat which is great and the 80 lb hopper means I only have to fill it once per week. The 2 negatives in my opinion are: - Blower fan noise is considerable, it is about10 ft from a TV and we need to turn the sound way up when it is running - Smoke on startup at times. I used high heat silicon for vent joints but twice now the smoke has been enough to seep out into the room until it lights. This is a bit concerning so I am looking to use high heat tape on the vent seams.”

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Posted 1 month ago

“Very pleased with the service. Answered all questions. Unit works great.”

Comfortbilt.net 5 star review on 13th November 2025

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Posted 1 month ago

“Purchased a room blower and they by mistake sent the wrong one. They Quickly sent me another which was the correct one and a pickup ticket to send back the wrong one. I’ve had my comfortbilt for over 5 years now and it’s great. Any issues that come up are taken care of right away or if you have questions they are always happy to help answer them. Thanks for a great product.”

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Posted 1 month ago

“If the stove i had purchased did not break after 16 hours I would be happier but since the mother board went bad I was forced to buy a new one. Would not recommend your stove to anyone looking to purchase a pellet stove.”

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Posted 1 month ago

“Very nice website Lots of very informative videos to make maintenence easy and painless ,was simple to purchase exactly what I needed to tune op my H22N heater. Thank you”

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Posted 1 month ago

“They’ve ask me to review so here’s the truth. My stove lasted for one winter after paying over a thousand dollars for it. It stopped just after the warranty expired of course. We have talked to guys at the company tried everything, replaced parts still won’t work. There is NO ONE to repair it or even look at it. No service anywhere will look at it. I’m still trying to figure out why there are no repair men for these stoves. I wonder if they’re considered disposable after a year. I’d would have rather paid damn electric. It’s ridiculous. Last week I purchased a Cleveland Iron Works stove and I’m telling you it’s a way better stove all the way around. Looks better, simpler to use and puts out more heat for the same mini stove. It may quit any minute who knows but it’s still better than the comfort bilt any day. Nita”

Helpful Report

Posted 1 month ago

“Hopefully things will improve now, but the first few times of use we were somewhat dissapointed.We are using it in a 40 ft camper, which we have been using a pellet stove in our home for years. It was probably 20-30f and we had another space heater also running and could not get the camper above 55. We also kept getting errors and having to reset the HP40.the errors we kept getting were like ashpot full. It wasnt.The box was getting hot and could feel slight air movement about 10" in front of it. We could not find anything in the troubleshooting related to our issue. After needing to go online and do some searching on our own, we were able to determine that the room fan was not working. We could hear fans cycling so we had no idea that there was 1 very important fan not working. So then we had to figure out how to get side panel off. The directions in our manual were wrong. After the research WE had to do we corrected it and the room fan was not turning. We got it to go and it does appear to have fixed it,and now can feel the heat blowing 3 ft. If this is a issue it should be in the trouble shooting section. I do believe the unit will do what is needed, but extremely disappointed in the manual having inaccurate and incomplete information. But I do feel there are going to be issues with having to adjust cleaning cycle. I do not see anything that explains the levels needed for different settings on heat.”

Helpful Report

Posted 1 month ago

“I was satisfied with the blower being replaced but not with a brand new stove not working I since put in a ticket because the setting for a set temperature was not working and the response I got was to try different settings I tried and still was not working so I notified you and have not heard back from anyone as of yet Very disappointed with the stove and company”

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Posted 1 month ago

“Great service great people will buy again I found a crack in my burn pot could you send me one thank you if you need me 845 729 9661 you guys are the best”

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Posted 1 month ago

“Install the stove on sept 15 auger or motor made noise from the beginning the first person Daniel was going to send out new bearings asap but never did the second person I talked to 4 days later he was going to send out bearings Ihe did . Next they expected me to put them in then they wanted me to hire a handyman to install them told them a comfortbuilt tech should install them under warranty then they finally sent Armin out from High heat Peiiet stove LLC that was on oct 26 the stove worked fi ne for 8 days and on Monday start making clunking sound almost every time the auger engages I called Armin this morning said he needs authorization from you people before he can come out again I have a call in to Eddie Britto waiting for a return call .”

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Posted 1 month ago

“hello, we are currently waitin for a service tech to investigate the clonking noise when the pellets feed. the noise is getting louder and you have sent spare bearings and motor, but the more it happens i believe the issue is with the auger or some part lifting and banging. i appreciate all your help from Eddy but we wait for the local distributor to vist on thursday. i am also concerned with the ingnition cycle at it some times take 2 mins to fire, then it vents a large cloud of smoke outside which seem to much. again i will review all this om thursday. This a brand new stove in its first hours of operation. maybe it needs to be replaced, but lets see after our service visit. but there seems to be alot of issues with a new stove. again your people have been very help in trying to solve the issues”

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Posted 1 month ago

“Very happy with hopper extension. Service was fast and easy. Should have purchased this years ago.”

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Posted 1 month ago

“Haven't had to use them yet but better ready than cold”

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Posted 1 month ago

“I'm going on my 5th season with my 22N, and I love it. I run it on ECO. It uses igniters, so I'm trying the Quarts. I bought a stainless steel pot, and I could never get it to seal properly, so it's out in the shop. I have been having good luck with the new, improved cast-iron pots. Your YouTube videos are really helpful,”

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Posted 1 month ago

“Best customer service you can get. Response time is outstanding”

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Posted 1 month ago

Comfortbilt.net is rated 4.5 based on 2,118 reviews