Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,985 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an igniter from ComfortBilt to replace a cheap copy from Amazon that lasted 3 days. New igniter shipped quickly, installed easily and very reliable.”

Helpful Report

Posted 4 months ago

“So far so good. I needed to watch a YouTube to learn how to clean it- there is so much more to keeping them clean and running efficiently than just vacuuming out the ash tray. Love the stove!!”

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Posted 4 months ago

“Overall the website has the necessities we need to keep using our pellet stove. Customer service has done great in helping replace all the parts that go down.”

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Posted 4 months ago

“I purchased the service /maintenance kit several months ago and have used the convection fan which I have also replaced so my kit is still 100%. Our stove is now 4 years old and have had just the one component fail.”

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Posted 4 months ago

“Don't like it. Collects much more ash and debris than the less expensive cast model. Have adjusted air flow and same issue.”

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Posted 4 months ago

“Really enjoy our pellet stove thank you”

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Posted 4 months ago

“The HP22 exceeded my expectations. The heat from the stove is awesome. I would highly recommend this stove.”

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Posted 5 months ago

“Love the stove. Customer service isn't what it used to be. Not happy with it at all”

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Posted 5 months ago

“When I attempted a pre burn on my new HP 22 pellet stove the Room Blower Assembly was not working. ( Technically: the motor was receiving 119 volts AC and was drawing 5.9 amps.) in other words, the blower motor that sends warm air into your living space was locked up. Long story short: I contacted Comfort Bilt via their website and they promptly sent me a new compleat assembly. Free of charge. After installing the new fan assembly it has worked flawlessly. After this slight bump in the road, this is one of the best purchases we have ever made. We had a large wood stove before the Pellet Stove and we love it. Obviously it is a little more maintenance but, no more chopping or splitting wood or purchasing split wood ( with the bugs especially ants) and all the other dirt,dust and other stuff that comes through the door when you bring in wood. This stove puts out more heat than the wood stove AND it’s really nice to hit the start button on the remote and enjoy heat right away on cold winter mornings.”

Helpful Report

Posted 5 months ago

“I recently contacted Comfort Bill online with an issue regarding my pellet stove not turning on. I wanted to take a moment to express my sincere appreciation for the exceptional customer service I received. The online representative I chatted with was incredibly helpful. They listened patiently and attentively as I explained the problem, asked clarifying questions to fully understand the situation, and then offered expert advice. I was particularly impressed by their knowledge of your products and their ability to suggest the specific items I needed to purchase to resolve the issue. They went above and beyond what I expected, and I truly felt like they were invested in helping me get my stove working again. Thanks to their assistance, I received the parts, installed them, and now my pellet stove is working beautifully! Please extend my gratitude to the representative for their outstanding service. It's customer service like this that builds loyalty and makes customers feel valued. my order #C71852”

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Posted 5 months ago

“Had problems with our stove. There is no one answering the phone. Everything is e-mail back and forth which took 4 days. Feel customer service should be better when a problem exists.”

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Posted 5 months ago

“Very disappointed with the quality of the stove I purchased, it will not stay on, keeps giving low temperature error.”

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Posted 5 months ago

“Service was excellent. I was able to get customer support on early Sunday morning. The order was promptly received with email updates. I'm very happy with the care they provide.”

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Posted 5 months ago

“Have always answered our questions and helped with any problems.”

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Posted 5 months ago

“Stove has been real good welcome to our house”

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Posted 5 months ago

“vary good and they know what they are talking about.”

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Posted 5 months ago

“Had problem with seldom used fireplace stove insert. Your on site rep helped me try to trouble shoot, and finally offered a replacement blower motor. Mine had burned out after about 200 hrs of useage. Since installing and opening the input slide to full, the unit runs great! I'm a bit frusterated with your operating instructions. Seems like too much data, and not enough info. I never read clearly how the slide was to operate. in addition, the slide control used is fine for stand alone unit, but for fireplace insert, a shaft extenstion should be added thru the side gap allowing for adjustment when unit is running. This would be an easy check when troubleshooting. ie grab little handle and slide outboard. If clarifiaction needed please call 260-241-8242”

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Posted 5 months ago

“Wrote request via comfortbilt website for technical troubleshooting info regarding room blower motor running intermittently when stove is off in very cold conditions. Never got a response.”

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Posted 5 months ago

“I Cut,Split and Stacked Wood For My Wood Stove for 55 Years . I Now Have A Comfortbilt Pellet Stove What A Difference So Easy So Clean And Nice Even Heat From One End Ofd The To The Other End. I Had A Small Probem At First Start Up But That Problem Was Fixed Fast . I Am So Happy With My New Pellett Stove That I Sold 7 Stoves Around My Neighborhood Thank You Comfortbilt !!”

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Posted 5 months ago

“Original parts that work and fit perfectly.”

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Posted 5 months ago

Comfortbilt.net is rated 4.5 based on 1,985 reviews