Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.49

4.5 Rating 2,105 Reviews

86 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service great people will buy again I found a crack in my burn pot could you send me one thank you if you need me 845 729 9661 you guys are the best”

Helpful Report

Posted 1 month ago

“Install the stove on sept 15 auger or motor made noise from the beginning the first person Daniel was going to send out new bearings asap but never did the second person I talked to 4 days later he was going to send out bearings Ihe did . Next they expected me to put them in then they wanted me to hire a handyman to install them told them a comfortbuilt tech should install them under warranty then they finally sent Armin out from High heat Peiiet stove LLC that was on oct 26 the stove worked fi ne for 8 days and on Monday start making clunking sound almost every time the auger engages I called Armin this morning said he needs authorization from you people before he can come out again I have a call in to Eddie Britto waiting for a return call .”

Helpful Report

Posted 1 month ago

“hello, we are currently waitin for a service tech to investigate the clonking noise when the pellets feed. the noise is getting louder and you have sent spare bearings and motor, but the more it happens i believe the issue is with the auger or some part lifting and banging. i appreciate all your help from Eddy but we wait for the local distributor to vist on thursday. i am also concerned with the ingnition cycle at it some times take 2 mins to fire, then it vents a large cloud of smoke outside which seem to much. again i will review all this om thursday. This a brand new stove in its first hours of operation. maybe it needs to be replaced, but lets see after our service visit. but there seems to be alot of issues with a new stove. again your people have been very help in trying to solve the issues”

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Posted 1 month ago

“Very happy with hopper extension. Service was fast and easy. Should have purchased this years ago.”

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Posted 1 month ago

“Haven't had to use them yet but better ready than cold”

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Posted 1 month ago

“I'm going on my 5th season with my 22N, and I love it. I run it on ECO. It uses igniters, so I'm trying the Quarts. I bought a stainless steel pot, and I could never get it to seal properly, so it's out in the shop. I have been having good luck with the new, improved cast-iron pots. Your YouTube videos are really helpful,”

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Posted 1 month ago

“Best customer service you can get. Response time is outstanding”

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Posted 1 month ago

“Had had our pellet stove for 4 years. Our daughter bought the same stove 1 year ago. We love it! This was the first break down, but the rep confirmed that my husband diagnosed the problem correctly. Part was shipped and he installed it and solved the problem. Thank you.”

Helpful Report

Posted 1 month ago

“It was nice knowing they had the parts in stock and shipped right out to me”

Helpful Report

Posted 1 month ago

“Easy install, works perfectly”

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Posted 1 month ago

“Easy to use great product”

Helpful Report

Posted 1 month ago

“If your auger is making noise replace the bearings. After about 5 tons of pellets the lower one was completely frozen”

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Posted 1 month ago

“Was great - I asked about a accesory. I was told it was not a regular option but there was a proto-type. Works great. I appreciate honesty and not just being told there was nothing available. Kudos to your customer service. That little module makes my life easier.”

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Posted 1 month ago

“Excellent customer service! The return process was quite easy. Responses to emails and assistance in finding the right part was exceptional!!!”

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Posted 1 month ago

“I don't l give 5 star reviews very often, but I will say my recent transaction was worth every single star from options, customer service, and price point in comparison with local fire place shops.”

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Posted 2 months ago

“I bought a replacement remote control and it works like a champ.”

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Posted 2 months ago

“I installed the unit and the only issue is a loud vibration when it's fully heating up. Sounds like a train of jet flying through the house. Lasts only a few seconds but extremely annoying. It's happens every 5 minutes or so.”

Helpful Report

Posted 2 months ago

“I inquired about the correct gasket kit for my stove. Your team said I should get the large kit but the only gasket that fit was for the blower motor. The 10" x 2.5" cover opening behind the door at the bottom of the unit you sent 4ntiny gaskets that don't fit that.”

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Posted 2 months ago

“Fire box delivered on ime and in good shape.”

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Posted 2 months ago

“Sad that when you have an issue you can’t call tech support anymore”

Helpful Report

Posted 2 months ago

Comfortbilt.net is rated 4.5 based on 2,105 reviews