Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.40

4.4 Rating 2,366 Reviews

83 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Comfortbilt.net 5 star review on 16th March 2026

Cynthia Machowski

Comfortbilt.net 5 star review on 1st March 2026

David Servati

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

117

Anonymous

Anonymous // 01/01/2019

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“Your company has the worst service. No one calls back to help solve a problem and we only had our pllet stove for 10 months when it stopped working. As for ordering a part from you.I ordered the part on a Friday morning and it was paid for instantly thru paypal, because you sent a shipping number. You never sent it out till the following Thursday. I wish I had seen all the bad reviews on Facebook about your company before buying your pellet stove, now my bad review is also there and our stove is still not working.”

Helpful Report

Posted 1 month ago

“I purchased my Comfortbilt Pellet stove and had an issue with the screen and mother board. I contacted the company and they provided the replacement parts to fix my issue. That was a couple weeks ago, I am happy to say my pellet stove works great! I appreciate how Comfortbilt gave me support and the materials needed to fix my problem.”

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Posted 1 month ago

“I WAS NOT ABLE TO GET MY NEW HP42 TO WORK WITH A THERMOSTAT I FILED A SERVICE/TECH REQUEST AFTER A FEW BACK N FORTHS NEW CONTROL AND MOTHER BOARD PARTS WERE SENT TO BE FIXED IT RIGHT UP”

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Posted 1 month ago

“We love our comfort built pellet stove. We have had 3 other high-end stoves, but this one by far is the best for heating and cleaning”

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Posted 1 month ago

“Ordered the Stainless steel burn pot for our pellet heater. The fit was perfect which has not been the case when ordered from other cheaper venders. Anything I have ordered directly from Comfortbilt has fit and worked perfectly. Emails have been answered promptly and were always helpful. I would recommend always ordering any replacement parts directly from them as to avoid the hit and miss I have encountered with other sellers.”

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Posted 1 month ago

“Keep doing what you are doing, Prompt excellent service!”

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Posted 1 month ago

“Hp50 under warranty..service and repair parts dept responded well...am quite satisfied..”

Helpful Report

Posted 1 month ago

“Parts were delivered as ordered and a day ahead was scheduled.”

Helpful Report

Posted 1 month ago

“The parts that were shipped were replacements parts on a near brand new machine (maybe 410 burn hours since October.) Eddie tried his best at making us happy. but it was us who had to really diagnose the problems and tell him what was needed. Then it was a Youtube video that told us how to slow down the feed speed. I would not reccommend your company or this machine to anyone.”

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Posted 1 month ago

“Having problems and not being able to talk to someone to walk me through it is not very accommodating. I’m ready to send it back Penny Mcclaflin”

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Posted 1 month ago

“I initially ordered the wrong part and called to have it returned. The Comfortbilt representitive walked me through the process to make sure I ordered to correct part the second time and sent a shipping label for the return. The part arrived within 3 days both times and the person I dealt with was very courteous and helpful.”

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Posted 1 month ago

“Our HP22 started to randomly shut off, roughly 4 times in a month. I wrote to ComfortBilt’s customer support and Chuck was able to efficiently and effectively diagnose the issue, and provided the replacement part, all within 1 week. Truly amazing customer service. Thank you, Chuck!”

Helpful Report

Posted 1 month ago

“We bought the Hp41 in Nov 2025 and have had nothing but problems . Getting in touch with their Technical support is a joke the only way you can contact them is through the website by sending an email it takes days to get a response. It says that you can live chat no you can’t! As many problems as I have had they should’ve just sent me a whole new Stove since November I’ve had two new motherboards two new display boards a new power switch a new fan assembly. I would not recommend the HP 41 or any comfortbilt!!!!”

Helpful Report

Posted 1 month ago

“We used to heat with a woodstove and it was dirty, had to clean the house because of the soot getting everywhere. Wow, the pellet stove is an absolute dream!!! We just love, love, love it, it is very clean, easy to start. I would tell everyone to purchase one, you will not be sorry. It is fantastic, 10 Stars.”

Helpful Report

Posted 1 month ago

“Bought a thermostat for my pellet stove and it doesn't work. Have contacted them several times about help or replacement with no results. Sitting here stuck with non working item and out two hundred plus dollars. Poor service.”

Helpful Report

Posted 1 month ago

“I've only had to reach out to comfort built support twice, and both times were handled quickly and without any issue. In fact I'd say the support was excellent. I have talked to their technicians for tuning the stove and they were very helpful and I used their Facebook page for that. One of the things I like about the company is that every single part that may wear out is offered for sale on their website and with a pellet stove it's not if a part wears out it's when. We are on our second heating season with our HP50s stove and love it. We installed a second stove the Alpine HP40 in the basement and have never been so comfortable in our house through the brutal winters here in Western New York!”

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Posted 1 month ago

“Shipping and shipping information is excellent. Website is usable but takes more effort to find what I need. You should re-do the section on the intial page to help people find stove parts. Videos and learining section help to bring up the standard and make your products stand out.”

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Posted 1 month ago

“We love our hp21 have had it for 8 years and not 1 problem. Good service”

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Posted 1 month ago

“Perfect size works great.”

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Posted 2 months ago

“It works Perfect replacement part Fast customer service”

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Posted 2 months ago

Comfortbilt.net is rated 4.4 based on 2,366 reviews