Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.42

4.4 Rating 2,289 Reviews

84 %

of reviewers recommend Comfortbilt.net

4.4

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 1st March 2026

David Servati

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke. The stove we bought has not worked correctly from when we bought it. I have tried for weeks to get a hold of the company via email and phone. Still have not received a response back from them. Have wasted so much money on pellets because the stove doesn’t work. I would never recommend this company or the pellet stoves!”

Helpful Report

Posted 1 month ago

“Switch replacement worked fine. It would be nice if the stove didn't break every year since purchase”

Helpful Report

Posted 1 month ago

“The stove purchased failed within 3 weeks, after not receiving help from tech support, I ordered a new blower motor assembly. That assembly has failed after another month.”

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Posted 1 month ago

“Electronic replacement kit was sent after only two bags of pellets used. Than stove shut down filled house with smoke after 14 bags of pellets. We took stove back for refund because customer service was unreachable. . Anyone who buys a comfortbilt stove should be an electrician”

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Posted 1 month ago

“The warranty service is very slow at getting back to you. A week later they e mail you back but warranty is great they send the parts you need the reason I gave them a 1 star is they are slow at reaching out to you”

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Posted 1 month ago

“Very nice well built piece of equipment does require a lot of cleaning, but it will last a very long time. I will say it was very difficult and never did talk to a human being at tech-support. That was a little frustrating for a 60 year-old non-tech savvy man. I couldn’t find the door handle. It was laying inside the stove underneath the fan. Very frustrating.”

Comfortbilt.net 4 star review on 2nd February 2026

Helpful Report

Posted 1 month ago

“Had the stove less than two months and it quit working. Tried to call tech support but there is nobody there. You must fill out an online form and wait for them to call you at their convenience. When they did call was told the issue I was having was a common problem that they are aware of. Was told parts would be here in 2 days. 5 days later parts show up. Had to install new parts myself. The install wasn't too bad but I am pretty mechanically inclined. Had another issue with the stove. Had to go online again to fill out the form because the phone number for tech support gives you a message that they do not take calls. Fortunately I figured out the problem myself because nobody ever called me from Comfortbilt. I researched pellet stoves alot before making my purchase. Comfortbilt seemed to have the best reviews but I am not sure how. I definitely do not recommend the Alpine H42.”

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Posted 1 month ago

“Parts were one for one replacements”

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Posted 1 month ago

“Genuine products. Great customer service. Ordered a new part for an older pellet stove. Great product with fast shipping.”

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Posted 1 month ago

“Customer service is absolutely the worse. I can't get ahold of a live person on phone, my emails do not get returned. I have tried every option on phone with no help. I don't know what happened but it was a breeze to contact live people in all departments a year ago. I probably will not do business with this company in the future. I will purchase a different brand of pellet stove next summer.”

Helpful Report

Posted 1 month ago

“This stove has been broke more than it’s worked. Replace circuit boards auger motor and augar jammed up twice. It’s not working now. It won’t ignite started using the stove middle of November it’s probably been broke down more than a month. I’ve waited for the company to send me parts. I want my money back.”

Helpful Report

Posted 1 month ago

“Had an issue with room blower fan, called for a replacement part, arrived in 3 days. Installed and is running fan. That's all good to me. Would buy again!”

Helpful Report

Posted 1 month ago

“Quick, easy...”

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Posted 1 month ago

“I had a issue with the incorrect part being sent. Comfortbilt responded right away and sent the new part and it was 100% the correct part. Thank you!”

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Posted 1 month ago

“I purchased an HP41 from Lowes at the end of November 2025 to help soften the cost of electric heating in my house. It worked for 1 month and then the auger stopped feeding on 12/28/25. I've gotten slow help from customer service (have been dealing with a very nice guy, but he's clearly overloaded). I've received 2 replacement parts (both took weeks to receive) and the unit is still not working after over a month. I'm very disappointed and frustrated”

Helpful Report

Posted 1 month ago

“Needed a new burn pot for HP22 works great heats whole house during Northeast Ohio winters. Shipped out nest day and arrived in 3 days fits perfect . Service is outstanding.”

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Posted 1 month ago

“Parts missing from order still no call back!!!”

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Posted 1 month ago

“This is a fix it your self help. You have no people to come fix it, so you have to do it. Never buy from anyone that isn't local again.”

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Posted 1 month ago

“We are very happy with our new purchase! Reasonably priced and attractive design. Heats our home and keeps it comfortable! Easy to maintain. Recommend this !”

Comfortbilt.net 5 star review on 26th January 2026

Helpful Report

Posted 1 month ago

“In Oct 2025, I purchased an HP 42, Since then we have replaced numerous parts, some twice. Install and repairs were professionally installed by your dealer. and now we are in another long cold snap and stove is malfunctioning Again. Repairs get done, works well for a few days, and then acts ups again. We are always dealing with burnpot issues, overloading and pellets backing up the shute. We shut down, clean the ashpan, the area underneath the ash pan, and other areas inside that get ash buildup. I should not have to clean out the burn pots every 2 hours and that is on the lowest setting. If I try to burn on a higher setting, the problem get worse at a quicker Pace. At this point, I am tired of seeing the technician and waking up in the middle of the night to a shut off stove. I bought this units for its size, and used it to replace my other primary source of heat. I have had to supplement this unit with electical space heaters. My electric bill has almost doubled. Being disabled, this stove was supposed to replace my original wood stove, and decrease my workload on cutting and spliting firewood. The only thing it has done is increase my utility bill. Very Disatistfied and want a complete refund for my purchase price and install cost incured.”

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Posted 1 month ago

Comfortbilt.net is rated 4.4 based on 2,289 reviews