Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.58

4.6 Rating 1,673 Reviews

89 %

of reviewers recommend Comfortbilt.net

4.6

Based on 1,673 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Comfortbilt.net 5 star review on 7th March 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product great service”

Helpful Report

Posted 1 week ago

“I bought an HP61 stove with the piping kit. I had to order more piping because there wasn't enough in the kit. Make sure you measure before your order piping because piping cannot be returned. I have the black piping which can be a little tricky to work with. You definitley need 2 people to lock the pipes together. The stove works as described. It heats the house really well. Easy start up process. I did have one problem. I had a pellet stove previously and know when and how to thoroghly clean it out. The screws that hold the side heat shields are tricky to remove in order to clean the ash behind them. One of the screws stripped in the process of removing it. I somehow was able to maneuver the one heat shield out and get it back in. Will have to replace that screw at some point.”

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Posted 1 week ago

“My recent purchase of an HSR-21 Stove thru Lowes went very well. We love the stove. Meanwhile we misplaced the Remote and bought 2 replacements direct from Comfort Bilt. They were on sale and included Free Shipping. Always a nice touch. They arrived in less than a week and worker perfectly. A very good buying experience.”

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Posted 1 week ago

“Didn't come with any wiring instructions or diagram. Total waste of money”

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Posted 1 week ago

“great product an great customer support.”

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Posted 1 week ago

“Excellent customer service! Received the part in just 3 days with free shipping. Easy installation. Stove works great!”

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Posted 2 weeks ago

“Excellent customer service! Received the part in just 3 days with free shipping. Easy installation. Stove works great!”

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Posted 2 weeks ago

“They have been very responsive and helpful with the problem I had with my pellet stove.”

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Posted 1 month ago

“Have had several pellet stoves in my time. The hp22 started off good til it started making noise in the auger motor. Sent an email and they said that it was dust from the pellets. Never had a problem before with the other stoves. They gave me trouble shooting techniques to do . And to buy one of the washers they sold . It’s a new stove and now I’m buying parts to fix it! Now the noise is unbearable! Ready to bring it back to Home Depot.”

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Posted 1 month ago

“We love our comfortbuilt HP pellet stove . There is a couple things that bothers me a little bit, I had a terrible time finding someone to install my new stove and for some reason I can still smell smoke when I first fire my stove up. After the smoke is gone inside of the chamber I don't smell it anymore but when I first light it I can smell smoke. Otherwise I love our comfortbuilt HP pellet stove.”

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Posted 1 month ago

“This company excels in customer service. We have had the stove for almost 7 years and this is our second burn pot replacement. It arrived very quickly Both times. Their customer service is beyond. It seems these days nobody cares about Customer Service anymore but anytime we’ve ever called these people or needed them for help or instruction they’ve been Johnny on the spot.”

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Posted 1 month ago

“Absolutely the best customer service! Thank you!”

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Posted 1 month ago

“Good prices and customer service”

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Posted 1 month ago

“I have a hp22n nothing but bad heating elements 8total still problem new brain. New advanced element woks go a week then stops. I have left a message about buying a new one ask on recording for some one to call back to one has reached out to me. I am tired of working on this. I don’t know what to do now”

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Posted 1 month ago

“Wonderful company to work with!”

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Posted 1 month ago

“Don't waste your time or money going to Menards to get a part for your stove. Comfortbilt takes care of their customers! Always great communication, prices and speedy delivery. Follow-up is always appreciated.”