Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.58

4.6 Rating 1,708 Reviews

89 %

of reviewers recommend Comfortbilt.net

4.6

Based on 1,708 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Comfortbilt.net 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“You always get back to me very fast and all issues are resolved very quick”

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Posted 2 months ago

“Always have good results with Comfortbilt.”

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Posted 2 months ago

“A very good business to deal with. Very professional, Quick, and knowledgeable. Have genuine concern for their customers.”

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Posted 2 months ago

“The new auger bearings work awsome ,easy to install with informative video, thank you”

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Posted 2 months ago

“Good stoves, easy to understand operation, and cleaning is easy.”

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Posted 2 months ago

“Unfortunately, almost every company that I deal with makes every attempt to avoid answering the phone, much less offering immediate service information from a knowledgeable respectful person that can be understood. A through-back to the good ol’ days. Keep it up!”

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Posted 2 months ago

“Excellent tech support with knowledgeable technicians who are accessible & easy to communicate with.”

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Posted 2 months ago

“I always buy my parts from comfortbilt as to not have any problems with generic parts giving me issues. My hp 21 is my main heating source in my Montana winters.”

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Posted 2 months ago

“Clint is the best. He is always so helpful and resolves our issue/questions every single time.”

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Posted 2 months ago

“love the stove wish i had bought one 10 years ago”

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Posted 2 months ago

“I ordered a replacement mother board for my HP21 that was damaged by lightning. It was a quick and usual pleasant transaction. The board arrived quickly and the install was very easy. But the board wouldn't communicate with the control panel because it was a newer version. When Comfortbilt realized this, they sent me a new control panel that would work with the new board, at no charge. That is customer service!!! All is back up and working like new thanks to the great people at Comfortbilt.”

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Posted 2 months ago

“The products are great and I am a repeat customer. This time when I ordered, Comfortbilt was moving warehouses and my order’s shipping was greatly delayed. Slow response to communication, both by phone and email, made me worry that I was not going to receive the items I had paid for. It all worked out in the end.”

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Posted 2 months ago

“I have purchased all of the part suggested for the trouble I was having. Stove will not power up even though the have replaced nearly all of the electrical parts. NEVER got it to work. Have a basement full of pellets. Not sure of my next step. Stove works when it works. When it don’t, very frustrating.”

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Posted 2 months ago

“Switch was easy to replace. Technical service wasn't very efficient. Spent almost 2 weeks and numerous phone calls trying different things before they came up with replacing the fire switch.”

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Posted 2 months ago

“Great Customer Support and Fast Shipping”

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Posted 2 months ago

“I ordered a new stainless steel burn pot to replace my cast iron and unfortunately, it was not machined properly causing the piece to not seat properly causing some air leaks with soot building up on the glass. After calling tech support I promptly received a call from a knowledgeable staff member (Jonathan SP?). After I attempted to fix the problem at home unsuccessfully a replacement was shipped out and arrived quickly solving the problem. Thank you tech support!”

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Posted 2 months ago

“It went in smoothly but it would be nice if there was a manual or a online source that show how to access the different programs to make the upgrade even better. 760-484-7759”

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Posted 3 months ago

“I was saddened by he inability to determine my correct part by just theodel # of my vacuum and even more about having to pay the return postage on the wrong part.”

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Posted 3 months ago

“Parts were fine but I’ve left a message for tech support twice to call me back but no response…”

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Posted 3 months ago

“Comfortbilt is very professional at what they do and my pellet stove is great.”

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Posted 3 months ago

Comfortbilt.net is rated 4.6 based on 1,708 reviews