Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not used my new ss Firebox yet. BUT on the stove itself. I have a 22. Nice stove. Good heat. It has the extended pellet storage. The top on the stove needs to be opened up.. the whole top needs to be open so you can fill it with out spilling pellets. It's hard to put a bag i in...”

Helpful Report

Posted 1 month ago

“I’ve used they’re site several times and had no issues very easy and fast.”

Helpful Report

Posted 1 month ago

“Received PCM motherboards installed it did not fix the problem of ignitor not working, it actually worked worse than the original. Still trying to figure out what ro do next”

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Posted 1 month ago

“very easy”

Helpful Report

Posted 1 month ago

“Installed all items and fixed the problem.”

Helpful Report

Posted 1 month ago

“Everything ordered arrived in a timely fashion. Shopping for parts on the web site was easy as well as the checkout.”

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Posted 1 month ago

“I conversed via Chat with several service members and they were extremely helpful.”

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Posted 1 month ago

“I like the quality of your burn pots I bought at a different site by accident and those pots didn’t last more than 2 weeks without cracking and breaking up … won’t make that mistake again”

Helpful Report

Posted 1 month ago

“I ordered a new pellet pot and igniter. Shipping was fast and parts went in with no problem. I have an insert stove and love it.”

Helpful Report

Posted 1 month ago

“Although we purchased the stove early spring. We have had some cold snaps and had an opportunity to use the stove. It works well and efficiently.”

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Posted 1 month ago

“Ordered a replacement convection blower received it fast but haven’t reply yet . Just for back up part stove going on on 5 years love our HP21”

Helpful Report

Posted 1 month ago

“I didn't use the website. I don't like to "chat" because it takes too long to get an answer. I called in to speak with a Tech rep...it took a day for them to get back to me. However, when I did finally get through to a Tech rep, he answered my questions in a couple of minutes and he transferred my call to Sales to complete the order. Gordon and the tech rep get five starts, but getting through your tech support is poor.”

Helpful Report

Posted 1 month ago

“Great customer service very helpful . Quality parts and timely delivery .”

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Posted 1 month ago

“The stove worked for 1 year before parts started failing. There is absolutely NO customer support. I've had to diagnose the stove myself and order parts I thought might be the problem. The heating element has gone bad 5 times in 3 years. The main switch twice. 2 sensors and now the main board. NO customer support. HP22”

Helpful Report

Posted 1 month ago

“Purchased product in January and have yet to use it. The computer and motherboard are not working.”

Helpful Report

Posted 1 month ago

“The stove is very quiet and puts out more heat than the Quadrafire 800 that I was replacing. I haven’t had any of the problems with the auger stopping when the hopper is half full that the other reviews mention. Customer service was also great when I needed new magnets for the door, which broke during shipping. My only complaint is the shipping times. I ordered the stove through Home Depot and it took a month to get here. The magnets took 2 weeks and it was just an envelope. I have noticed that it generates more ash than my previous stove, but that just amounts to slightly more frequent cleaning and is a small trade off for the value of the stove.”

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Posted 1 month ago

“Love my stove and customer service is also great. Placed an order and it came without an installation part. They shipped it right away.”

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Posted 1 month ago

“Quick and easy shipping. It was really easy to do the parts installation as well.”

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Posted 1 month ago

“Thank you so much for your wonderful response to replacing our switch.. we love our comfortbuilt....o problems so far in 5 years”

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Posted 1 month ago

“Great customer service and fast shipping. We love our pellet stove! Thank you Comfort Built!”

Helpful Report

Posted 1 month ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews