Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a HP22 and in transit it was damaged, I refused the delievery and called Gordon. He passed it along to his care team and they took care of everything. Got my new stove. I am shocked at how wonderful this stove preforms. And the team really bent over backwards to see that my package arrived safe and secure. ABF was exceptional. I can't thank you enough.”

Helpful Report

Posted 5 months ago

“I'm definitely very happy with my comfortbilt stove (hp22). Highly recommend this stove.”

Helpful Report

Posted 5 months ago

“Very reliable stove. Love it jus”

Helpful Report

Posted 5 months ago

“The service was fantastic!”

Helpful Report

Posted 5 months ago

“Ordered, shipped, recieved as promised. Easy install as indicated by tutorial. Great experience.”

Helpful Report

Posted 5 months ago

“Love you all.great help when youuneed it.”

Helpful Report

Posted 5 months ago

“I am not pleased with the auger motor going out 1month of use.”

Helpful Report

Posted 5 months ago

“Always excerptionally helpful with any issues we may have with our pellet stove.”

Helpful Report

Posted 5 months ago

“Very knowledgeable and friendly staff! They knew exactly what I needed. Quick to ship”

Helpful Report

Posted 5 months ago

“Fast service, great customer service and company”

Helpful Report

Posted 5 months ago

“I always look to comfortbuilt for my HP 21 parts, I don't like using knockoffs for my stove, I want it to run all winter long without any issues.”

Helpful Report

Posted 5 months ago

“The stainless burn pot did not fit corectly . The ignician hole was located to low causing it to rest on the igniter tube. This caused the flange to not make contact with the cradle causing leakage. Was able to make a gasket for it and will use it for a back-up but not up to the quality I have grown to expect form comfort bilt.”

Helpful Report

Posted 5 months ago

“Tool customer service forever to get ahold of. We just kept calling and calling. It is very cold where we live.”

Helpful Report

Posted 5 months ago

“Shipped 2 stoves with poor packaging that resulted in damaged property. Stoves are NOT shipped in quality packaging and arrived damaged. Shame on packer for not ensuring stove can make the trip.”

Helpful Report

Posted 5 months ago

“I purchased this igniter specifically as a back-up. Using the pellet stove in eco mode obviously is hard on igniter. The savings verses the price of an igniter is worth the risk. My only igniter fail has been ash between the igniter and the pellets due to irregular cleaning. All in all the stove works flawlessly with regular maintenance.”

Helpful Report

Posted 5 months ago

“This is my second stove from comfortbilt. First model was Hp22 purchased from Glenn back in 2016 except for replacing the igniter stove ran great. Install in shop. Purchased an Hp 42 in October of 24. Ran great for 2 weeks, auger stopped. Contacted tech no reply for 3 days left messages no call back finally after a week received an email asking for proof of purchase supplied receipt. After two or more days got an email saying parts shipped.four days later tracking states not picked up by shipper. Finally 4 days later received new auger motor and motherboard.Installed new parts stove up and running after 2 weeks.Comfortbilt used to have top notch support Glenn would give you his cell a d get back within 24 hrs very disappointed customer. By the way new auger has a loud squeak. Guess I'll have take care of myself. I will have second thought now on recommending SMG comfortbilt in the future William Dittus”

Helpful Report

Posted 5 months ago

“I ordered and paid for two Ash Vac filters,and only received one.”

Helpful Report

Posted 5 months ago

“The part works beautifully. I use the vacuum every 4 days, so a clean filter is essential.”

Helpful Report

Posted 5 months ago

“Very poor service and product. The stove is built well but the software is awful. The swing on the temp setting is huge and makes it unusable. The stove regularly has faults despite being clean. I now have a vacuum issue, and have to run in safe mode, and despite asking many times I have no support from Comfortbilt. Don’t buy one! You will spend a fortune and there are better products on the market for less money.”

Helpful Report

Posted 5 months ago

“The parts are good and comfortbilt.net works fine. I would like to see shipping options. USPS is not timely and doesn’t let you track packages very well”

Helpful Report

Posted 5 months ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews