Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,977 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

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“Have a new stove that wasn't working correctly. Emailed the service department and they responded with parts to fix the stove fairly quickly. Nice to know they support the product they sell. If you are in the market for a pellet stove. Comfortbilt is worth considering.”

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Posted 5 months ago

“You know it’s a shame when you buy an extended warranty on a stove and when the stove is 2 yrs old and the burn pot cracks and you put a warranty claim in for replacement, and you get a message stating your warranty is expired and you have to buy the burn pot out of pocket.”

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Posted 5 months ago

“Very happy with Comfortbilt! They were fast and courteous about our requests. And Gordon was especially kind and helpful. Very prompt and efficient through everything.”

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Posted 5 months ago

“This is my 2nd stove (HP50 and HP22). These stove just work and throw heat!”

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Posted 5 months ago

“Product is very nice. They charge way to much for shipping.”

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Posted 5 months ago

“Very good customer service”

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Posted 5 months ago

“Very helpful staff. Sent me the material I needed and helped me with some tech advice.”

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Posted 5 months ago

“Your company was very responsive to my problems with delivery and damage to the product during delivery return and expeditious replacement of the damaged product. However I’m concerned that your shipping company is less than efficient. For example today when they delivered the new pellet stove I did not received an hour notification of when it would be delivered. Thank goodness the driver was willing to wait for me to arrive home and accept the shipment. He claimed that the app or whatever you use didn’t go through to notify me about the hour notification. I’m sorry but that simply is not acceptable. It could’ve been that it’s it was sent back again. Then I would’ve had to wait till another week.”

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Posted 5 months ago

“I purchased the hp22i insert pellet stove only 3 years ago and it worked good for one winter, then problems. The second winter the augur bearings had issues, now in the third season it is not working at all. I had to pull the unit out of its inserted position, take apart the trim...which is a complete paine and go through all the trouble shooting steps to figure why the exaust fan isn't circulating. So far no luck. For $2500+ I expected a better product,one that would be working fine 3 yrs in, but like the old timers say, "they don't make stuff like they used to." I don't reccomend this stove.”

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Posted 5 months ago

“Wonderful product. Excellent technical customer service. I am so happy I purchased a Comfortbilt pellet stove.”

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Posted 5 months ago

“Customer service has become almost nothing. was very pleased two years ago when I bought my stove, this year when I had problems it was terrible, I couldn't get any help, nobody to answer the phone, left messages and it took days to get a call back, then they sent the wrong part. was without heat for two weeks. was very disappointed.”

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Posted 5 months ago

“One year now, I am happy with the stove. Recently one of the wires in the four wire connection was visibly broken, this was on the top monitor, where it plugs into the back. When I put the wire back in the slot it broke off from, the stove would work, but every time I opened the hopper I had to do this. Pretty obivious this was the problem. Last year when I put on the optional hoppper, I didn't replace the four pronged wire with the longer cord. I called Comfortbuilt tech help, he immediately read off a list of parts I need, including a new mother board. He said he could give me a 75% discount, but didn't give me a price. So, I asked him what the price would be, I think he said around $250. He was clearly trying to sell me something I didn't need, not what I would expect from a technician who I called for advice. He said, rather nastly I thought, "well, I'm just tryng to be helpful, I can't gaurantee the broken cord is your problem". Well, the wire was visibly broken, and when I put the wire in the slot on the connector, the stove worked, but every time I opened the hopper the wire came loose., and the stove would shut down. I would guess that is the problem, don't you think? As the saying goes, I wasn't born yesterday. I ordered the longer four wire cord, on my own, and replaced it, and have had no problem since. That cord was $30, with shipping, too expensive for what it is, but a lot cheaper than $250, for parts I didn't need. So, really, really poor service from Comfortbuil, a total rip-off if I had believed the technician, I found this experience to be an insult to my intelligence.”

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Posted 5 months ago

“Tyler was excellent on his assistance and helped us on trouble shooting my stove. Back up and running like it should thanks for your help. Learned a lot. BYRON”

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Posted 5 months ago

“Solid Pellet Stove at a fair price. Ours has work for three year with nothing need more than maintainers.”

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Posted 5 months ago

“overall I'm happy with my hp21, only complaint is having to order 2 new ignitors each year. they seem to be the weak link in your system.”

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Posted 5 months ago

“The stove was ordered and arrived in a timely matter. We have not got it running yet but soon. Seemed to have an extra piece inside? Do not know what it is so I guess we will remove it. Husband called about it but didn't get an answer.”

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Posted 5 months ago

“With the new upgrade control I hope that I don't have anymore trouble this winter. It has been running for a week now and so far so good. Last winter I had to replace the main power switch and 2 igniters after it kept blowing the fuse and I was starting to get a little disappointed in the purchase of the stove. I really like the way it keeps our house nice and warm when its 15 degrees outside. The tech that I talked with online was very helpful in helping me diagnose the problem.”

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Posted 5 months ago

“It took me a while to determine what type and correct size I needed for the vacuum that came with my pellet stove. The man I spoke with over the phone was very helpful, kind and sent me the correct filter. Thank you for your knowledge, kindness and customer service!! We don’t get that much these days and I’m grateful for your help.”

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Posted 5 months ago

“Very easy to navigate site and price is reasonable”

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Posted 5 months ago

“You guys are great ! Please write a book that we can use to diagnose issue with out going to internet ! Best Pellett Stove in the World ! Jeff Bell - Payson AZ”

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Posted 5 months ago

Comfortbilt.net is rated 4.5 based on 1,977 reviews