After reading reviews online at various websites, on January 11, 2021 I ordered the HP22 stove and installed the stove on January 23rd. I was initially thrilled at how well the stove heated my home but now am very disappointed with the reliability. Around April 7, 2021 the rocker switch went out (confirm with order number C9562). On May 9, 2021 the ignition switch stopped working (confirm with order number C10046). Fortunately I am smart enough to replace the components on my own otherwise I would have been out the cost of a service technician as well as the parts. A new stove should not require me paying for and replacing two components in under four months of use. Am I to expect to replace parts all next winter as well? What happens when I am at work all day and the stove stops working? These are concerns I should not have with a brand new stove. I live in the cold northeast where temperatures are below freezing for several days so it's a pretty big deal if my stove is not reliable like one would expect of a new stove. I'd really like to return my stove and pay more for reliability.
2 years ago
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