At this point in time I am rather disappointed in the quality of my stove. I've had numerous problems with it. So far Johnathan from tech support has helped in the resolution of most. but it seems the problems are never ending! Apparently my stove was made on a Friday just before quiting time! As I told Johnathan today, I think the stove is possesed by demons. He sent me some videos of stove problems and their resolution. Hopefully they will help me resolve the noisy auger that I am presntly encountering. With morning temperatures in the single digits I need a reliable stove. To date this stove is not!