I have rarely come across a product and company who, in my opinion, exceed my expectations in every way and therefore I deserve a 5-star rating from me which I give wholeheartedly. From the owner, Glenn (who picked up the phone one day a few weeks ago when I just called in to check on a parts order), to every single employee I have interacted with at the company over the two winters I have used their HP22N pellet stove, I have been super impressed. Great product, great company, great employees equals an overall great experience! The HP22N has performed flawlessly through well over 120 40-lb. bags of pellets over two winters and has saved me many hundreds of dollars in propane heating costs as well as many cords of firewood. I live “off the grid” at 7200 feet in the Sierra Nevada mountains and have harsh and snowy winters with temperatures often close to or below zero. I used to heat my ~2500sq ft house with a forced air propane furnace (brand new) and supplement with a large Lopi Liberty wood stove. This past winter I rarely used the furnace and relied on the wood stove for supplemental heating in a different area of the house. My propane bill will likely be under $500 for the entire winter even at these much high gas costs now. Overall, I would highly recommend this company and product to anyone with heating needs who requires a reliable, efficient, and extremely inexpensive heating source from a fantastically run and performing US company.