I am 70 years old and enjoy sitting by a fire during our Oregon winters. It's more than a matter of heat. I am a writer and have found that some of my best work is done next to a stove with my dog, Yogi. In other words, the stove serves an important role in my life. When I experienced problems with the switch going out, I was sent replacement parts free with next-day delivery. The problem, however, did not go away. Tyler, the tech support person who helped me, finally said he would have somebody get back to me. That same day, I got a call from THE OWNER, Glenn, who spent a half-hour listening--truly listening--to my concerns. He surmised that, even though the warranty had expired a month earlier, the fair thing to do was to replace the stove at no cost. I was shocked by his honesty and integrity, which is a sad commentary because those qualities are so lacking in everyday manufacturer/consumer relationships. I'm grateful for a warm stove. So is Yogi. Thank you.