Excellent people at Comfortbilt,nice to know that customer care still exists in AMERICA ! They always keep in mind that the customer matters ! My order included an extra igniter , upon my Alpine stove arriving I noticed the control panel was scratched even with a protective plastic piece on it--I complained and to my surprise a new control panel was going to be sent to me . I can say that in todays world it is refreshing to know that "down to earth" caring people still exist !! The hopper switch was broken upon arrival as well as a baffle had dropped,they sent the new switch out fast !