The best customer service on the planet!!!! I bought my comfort, Bilt pellet stove installed it. Everything was wrong, called the customer service left a message, and within 15 minutes, I received a call back, and the extremely wonderful polite gentleman walked me through every single procedure on how to set up my pellet stove absolute amazing customer service!!!! Once again, had a few problems called back instantly helped solve the problem. You really know your product inside and out. You are an amazing company!!!! Keep up the excellent customer service, and excellent product!!!!