The Pellet Stove shroud came damaged and upon my request for a new shroud I could only be offered an extended warranty since it was the trucking companies fault. Its just a shame you order a 3k stove, its delivered damaged, and there was not even the slightest consideration of replacement. I know, i know; check the boxes for damage prior to acceptance. But when my father recieves the pallet for me and didnt open the all the boxes to ensure no damage it turns into our fault. The door of the stove was hanging off of the hinges as well once opened. Just poor shipment. Again, not comfortbilts fault, but they do own the agreements with the trucking company. Overall, though Stove blows some awesome heat and can rip through some pellets. Im recommending the stove to others. Just caution to take your time to open the all boxes prior to acceptance.