It's always pleasant dealing with the people at Comfortbilt. Why 3 stars? I recently purchased a new burn pot for my HP22 pellet stove. This is my 3rd one in 7 years. No complaints. The new burn pot would not fit. I called and spoke with someone in parts who sent me a replacement and a return label to send the first one back. The new one did not fit either. Same as the first. Spoke with someone in technical support who said that the new burn pots were being cast as all one piece instead of having the locating tab on the back welded on and some were sized incorrectly. He (and I) both concluded that the tab should be ground down to facillitate the fit. I have the abilty and equipment to do this. But what if I didn't. You're sending out a $100 part to customers, knowing that they don't fit, and expecting the customer to modify the item aprropriately? Not a very good look. You're the ones who should be doing the modifying, not me. Disappointed in Massachusetts.