This is my second stove from comfortbilt. First model was Hp22 purchased from Glenn back in 2016 except for replacing the igniter stove ran great. Install in shop. Purchased an Hp 42 in October of 24. Ran great for 2 weeks, auger stopped. Contacted tech no reply for 3 days left messages no call back finally after a week received an email asking for proof of purchase supplied receipt. After two or more days got an email saying parts shipped.four days later tracking states not picked up by shipper. Finally 4 days later received new auger motor and motherboard.Installed new parts stove up and running after 2 weeks.Comfortbilt used to have top notch support Glenn would give you his cell a d get back within 24 hrs very disappointed customer. By the way new auger has a loud squeak. Guess I'll have take care of myself. I will have second thought now on recommending SMG comfortbilt in the future William Dittus