You guys need to address your technical support dept. and the difficulty reaching them. With that said, Clarence did a great job on a call we had and solved my issue with the controls. On the controls subject, I had to replace the control and the motherboard on a stove i just bought brand new from you... good news is it I was able to do it and it worked.. the controls you shipped me to replace the ones on the new stove looked refurbished... not really sure. But i do know this.. your controls can be described as cheap and so far faulty. I hope this is not the case and my stove performs now that i have it working. Summary, still a little miffed i had to repair a brand new unit because your controls seem to be subpar. However, i gave you 3 stars because the mechanics and weight of the stove seem to be superior. thank you, Randy Peterson 276-594-2223