Warning, read ALL the fine print at the bottom. "Wrong Size Please do not wear the item before checking the size you have ordered is correct. Check the size and return it to us immediately if you need a smaller or larger size. " We are unable to exchange if the item has been worn or tried...." there is a lot more. If you try to get a hold of customer service on their 800 line good luck! All communication will have to be done through email the company is in China even though some of it says that it's in the United States by check this out. I measured my foot like the company said I ordered my shoe . I took left the shoe in the package I put my foot from the back to the front of the shoe that was in the plastic and it did not fit just leaving it outside of package outside the shoe on top of the plastic. I have a size 11 shoe there's not a lot of choices there to go up a half size. I wanted to call I haven't been able to get through for two days enough phone number just to talk to them about it. I'm going to try to email and see what happens. I will never buy from this company again. Good luck if you buy from this site.