I am writing this review after personally contacting Compare My Move (CMM) to get this issue resolved but unfortunately I was left feeling that the business did not show any interest to my feedback. I Had the pleasure of speaking to Stuart, who addresses himself as “Head of Partner Support”, which is interesting as my experience has been nothing but unsupportive from him. I am one of the partners that work alongside CMM. I called in to inquire as to why a flagged a lead was not refunded. My company, and others spend a lot of money in advance to be able to receive good quality leads, unfoutunalty, this is not what we are getting, as CMM do not do their due diligence when sending leads to us and leaves it up to us to check whether the lead is valid. Stuart replies for not adding the credit back onto the account was because “the email worked just fine” – I explained to Stuart that the number worked just fine too, however the person at the other end of the phone confirmed that the wrong number was imputed, which one could also assume that the email will likely be the wrong email too. I explained that just because the email went though, does not mean that that email was sent to the right person. Despite explaining countless times that we were spending the money to receive leads that are valid, Stuart kept referring to the “policy”, and had no real interest in helping or resolving the issue. Infact, comments were made by Stuart about my company, stating that we were frequently highlighting problems. I happily explained to Stuart that if he was investing money into a service that is failing to produce reasonable results and suggestions to make the service better were being dismissed/ignored, he too would be disappointed. I proceeded to ask to speak to someone that was going to show interest to the fact that something should probably change regarding to policy, excuses were made as to reasons why I was unable to speak to management, or “they would look into it”, or the “policy has been around for years, we will not change it because of one person” Today has been interesting to the fact that I have made some valid points relating to problems that I am having as consumer, which have been met with defensiveness and dismissal. It’s a shame that the same energy/effort that was used to get my company and other partner on bored, is not used to resolved problems relating to leads. There are many other lead companies that I will be more than happy looking into, as I am shocked that someone who role in the establishment is to aid their partners, can be so condensing and disingenuous to the situation.