On the day I used this website (in May 2015) there was no means of knowing whether the Removal Companies had actually received my details with regard to the type of removal I needed. Indeed, no transaction (not payment) appeared to take place at all. A couple of days later I received various emails from Removal Companies thanking me for asking them to provide an estimate for the cost of the removal. This was a surprise to me as the website process hadn't given any notification or indication that this would happen. In fact I concluded that that the website system processes were faulty and consequently didn't expect Removal Companies to contact me. The Removal Company I chose wasn't listed on this Website; I found it myself. So I have to say that this website and its service leaves a lot to be desired. Somewhere in the Website, whether on the day I used it, or generally, there's a technological 'glitch' that could do with being sorted out.