I was disappointed with the lack of sensitivity and empathy when I made contact in an effort to sort out my late fathers car insurance policy. Could you not put a red flag against a case that requires more careful handling, as life is hard enough immediately after a death. I uploaded a copy of the death certificate as requested, so you should have been more aware by the time I went onto the online chat yesterday. I am still waiting to hear how the refund is to be repaid.
4 years ago
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