One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 411,992 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 411,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“MF7 helped me today on the live chat, fast and easy, she’s a credit to onecall insurance and definitely deserves a pay rise👍”

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Posted 1 minute ago

“Good service”

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Posted 4 minutes ago

“TJ2 Excellent customer service”

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Posted 9 minutes ago

“⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service I had a really positive experience today while sorting out my motorbike insurance. I queried a difference between the renewal paperwork and the online “spread the cost” price, and the advisor quickly identified the issue, explained it clearly, and honoured the lower price without any hassle. They then went a step further and requoted my policy based on updated details, managing to bring the premium down even further. Everything about the cover, excesses, endorsements, and optional extras was explained clearly and in a way that was easy to understand. Throughout the chat they were patient, helpful, and professional. They checked details carefully, confirmed everything with me, and made the whole process smooth from start to finish. I really appreciated the transparency and the effort put in to get me the best deal. Overall, excellent customer service — friendly, efficient, and genuinely helpful. Happy to recommend.”

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Posted 12 minutes ago

“Got in touch about my renewal, AC4 managed to get the price down in line with other quotes I'd received, explained everything really well and was overall very helpful.”

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Posted 13 minutes ago

“Clear help and a positive outcome. MF7 was the assistant”

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Posted 17 minutes ago

“AC4 was a great help, manger to beat a better quote I had found elsewhere and was extremely polite and responsive”

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Posted 34 minutes ago

“Ben BH1 was very efficient and helpful. He made the whole process of changing insurance, very simple and straightforward.”

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Posted 42 minutes ago

“After a 15 minute wait to be connected, Operative TS4 was friendly, polite, attentive and helpful however on following the advice provided (looking to add an additional (learner) driver to my policy), I did as instructed via the website only to receive a message at the end that changes could not be made at this time and that I should start a live chat or telephone call - which was what I had done in the first place so was being sent round in a circle!!”

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Posted 55 minutes ago

“Renewed my car insurance with JE7 today, straight forward and great price”

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Posted 56 minutes ago

“Dealt with Megan MF7, great fast friendly service , very competitive insurance with great level of cover, highly recommended.”

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Posted 1 hour ago

“Quick and friendly and dealt with my problem straight away”

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Posted 1 hour ago

“My query was handled quickly and efficiently by BF6”

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Posted 1 hour ago

“Excellent service by TS4 today. Job done. No fuss. Thank you very much!”

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Posted 1 hour ago

“Excellent service from CL4. Listened to my insurance enquiry , gave me options , then sorted everything for me in a very professional manner.”

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Posted 1 hour ago

“Ac4 was good at helping me with any queries on my existing policy and helped find a competitive price to keep me with oneprotect”

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Posted 1 hour ago

“Helpful and friendly agent JL4. Not their fault but system of live chat waiting is annoying”

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Posted 1 hour ago

“TS4 agent provided excellent customer service.”

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Posted 1 hour ago

“Very helpful thank you”

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Posted 1 hour ago

“Great customer service! **KT7** gave me a good deals for my renewal quotes of home contents insurance.”

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Posted 1 hour ago

One Call Insurance is rated 4.6 based on 411,992 reviews