One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 411,146 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 411,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spoke to an agent LE6 Leanne when renewing our car policy, she was very helpful offering me extras while also saving me money ,explained everything clearly couldn't have been nicer. Thank you for turning a stressful situation into a pleasant result.”

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Posted 2 hours ago

“Excellent service from ja1”

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Posted 7 hours ago

“Elizabeth took me seamlessly through an issue i had with my policy in a few minutes which with out her help i could have found this very stressful to navigate ge”

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Posted 7 hours ago

“Hi spoke with Grace (GS6) She made the chat very easy She was very helpful offering extra cover if I needed it when she reviewed my existing policy She answered all my questions making the changes simple and straight forward Thank you Grace”

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Posted 7 hours ago

“Quick and efficient service”

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Posted 7 hours ago

“Spoke to a agent Gs6 (grace) very helpfull 5*”

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Posted 7 hours ago

“Had a wonderful agent TJ2. Needed to change, amend my details before policy starts as I was a new customer. She could not be more helpful and efficiently sorted the problem. I am reassured (and really happy)that I have joined a new insurer who is responsive to customers Fantastic VLP”

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Posted 7 hours ago

“This is a review for SP6 I contacted the chat line today and chatted with SP6. I had a query about my car insurance renewal. She was extremely helpful, efficient and patient and sorted everything out giving me the level of cover that I needed for my car insurance and breakdown cover at a very satisfying price. Thank you SP6/Shanice”

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Posted 7 hours ago

“Very helpful, easy to contact highly recommend”

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Posted 8 hours ago

“Excellent agent, the new insurance was set up. The chat process took me to the wrong department initially and the process took 80 minutes.”

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Posted 8 hours ago

“Great customer service by NP3 Nicole. She was extremely helpful.”

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Posted 8 hours ago

“Seamless and immediate attention and conclusion to what I needed. **NP3**”

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Posted 8 hours ago

“EW2 was extremely helpful when there was a problem with my payment. There was some urgency to allow me to collect my vehicle next day. EW2 was very thorough and helpful and the admin fee very reasonable.”

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Posted 8 hours ago

“On messaging on live chat to SS9 they got me a much cheaper deal on van insurance. Explained everything and answered my questions quickly and efficiently. Thank you SS9. This is the third year I’ve been with One Call.”

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Posted 8 hours ago

“Excellent service from TJ2”

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Posted 8 hours ago

“Stevie.s helped me and made the changes easy”

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Posted 8 hours ago

“SP6 was efficient and helpful with my vehicle policy change.”

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Posted 8 hours ago

“LC6 was very quick to answer and sort out my renewal. With a much better price and he answered all my questions and queries.”

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Posted 9 hours ago

“JM3 really knew how to calm a first time user, thanks a lot!”

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Posted 9 hours ago

“I've just been chatting with IS1 about changing my vehicle. I'm getting a lease vehicle this time and expected it to be problematic. IS1 made the process so easy. Thanks to her knowledge and expertise the process went without a hitch. Hope I get IS1 next time I use chat.”

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Posted 9 hours ago

One Call Insurance is rated 4.6 based on 411,146 reviews