One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 407,672 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 407,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service.”

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Posted 45 minutes ago

“EW9 answered my question quickly and concisely. Much appreciated!”

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Posted 2 hours ago

“Hi Team I recently spoke to one of your team namely GB1 She was very professional and spoke clearly (I have a hearing problem) I could also understand totally what she advised your customer service is in good hands here! Regards Mr J W Blunn”

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Posted 2 hours ago

“EW9 really stepped up in resolving an issue concerning switching NCD that my husband had earned with our previous insurance company onto my self in good time . His timely suggestion meant the policy would not be cancelled and saved me £50 + which was most welcome.”

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Posted 2 hours ago

“My house contents insurance renewal was handled by ET1, who was extremely polite, efficient and informative. After our discussion of the policy contents , which was really helpful, I renewed the contract for £2 less than last year! Very happy!”

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Posted 3 hours ago

“**npe** excellent service and very helpful”

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Posted 4 hours ago

“Excellent support from BC1”

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Posted 4 hours ago

“Reference : JF2 Very quick response on online chat to my query and able to offer what I needed to renew my insurance”

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Posted 4 hours ago

“Thank you Lewis EW9 for answerimg my receny query, professional response.”

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Posted 4 hours ago

“Excellent service from Paige, AA4. Swift and knowledgeable response.”

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Posted 4 hours ago

“Just renewed my car insurance with one protect. Brilliant service,could not of been easier. Agent was brilliant with my request as I had questions then chose something different. A special thanks to JF2 Who went above and beyond what he had to do,most helpful. I would recommend one protect insurance. Thank you”

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Posted 5 hours ago

“Lewis was very polite and understanding. I had forgotten my home insurance policy number but he did everything he could to help me. All sorted now due to this gentleman’s professional approach to problem solving. If you do have an employee of the month or year then Lewis should definitely be in the number one spot.”

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Posted 5 hours ago

“I found AW1 to be very helpful efficient and gave me all the advice and info I needed quickly and clearly”

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Posted 5 hours ago

“Excellent service on the online chat with VH3 answered all my quiet ones and got me a great 3 year deal”

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Posted 5 hours ago

“NP3 - phone lines closed but Chat Line great. Understood my question & had the answer within a flash. Job done & one very happy client. Don't get on too well with today's technology but if this is anything to go by then bring it on! Great to get service like this.”

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Posted 5 hours ago

“AA4 agent answered all my questions & sorted out my new policy quickly & professionally, many thanks, regards”

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Posted 5 hours ago

“Hi - 'Philip V' was a great help with me when dealing with my new policy with OneCall - I had been unable to manage a change of cars through loss of my previous one and purchase of new one and crossover. I dread having these kind of conversations particularly with online chat but Philip was very helpful, responsive, and came up with a solution which worked with my new car insurance policy. I'm glad I stayed with OneCall as had looked at others but throughout loss of my previous car have been very helpful and prompt. Thank you Philip.”

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Posted 5 hours ago

“Vh3 was very efficient and sorted out my query very quickly.”

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Posted 5 hours ago

“Yes very good service. Advisor was very patient and took care of what I asked”

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Posted 6 hours ago

“Very helpful and patient service from Adam (AT7) who guided me through some changes to the policy which I was struggling to do via the portal. Quick and efficient in answering questions and made the process simple for me. Thank you”

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Posted 6 hours ago

One Call Insurance is rated 4.6 based on 407,672 reviews