One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 418,389 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 418,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“SM5 was very helpful using the chat service and was able to lower my renewal quote. Thank you”

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Posted 53 seconds ago

“Had to wait 15 min for a chat but BB7 was very helpful”

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Posted 1 minute ago

“Great service from MU3, very polite & helpful. Good work”

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Posted 2 minutes ago

“Just spoken with MU3 Maddie, who has successfully reduced my premium and kept me as a customer. She was very helpful”

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Posted 5 minutes ago

“When you can eventually get through on the phone and when you realise there’s some sort of delay on the line and it’s not the team member ignoring you, the service is pretty good and the price matching excellent. EL3”

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Posted 5 minutes ago

“Just had a chat with abbey who was absolutely superb and handled my request perfectly her ref is ar3 she deserves great praise thanks abbey”

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Posted 9 minutes ago

“ch5 explained everthing for, made the changes i asked for, brilliant service, thanks”

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Posted 21 minutes ago

“Thanks to BB7 for helping me through the call this evening. My mind is now at rest !”

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Posted 21 minutes ago

“Stevie provided an excellent service for me today thank you”

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Posted 26 minutes ago

“I have been chatting with EF3 He has been very helpful and did all I asked and answered all my questions professionally.”

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Posted 28 minutes ago

“I’m glad there are people like Tom TH3 Very worried about policy. Being one of the older generation, it took a while but Tom was brilliant.”

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Posted 32 minutes ago

“BC1. Was extremely helpful but this is long winded it would be easier to speak personally to an agent, BC1 helped me to change things on my car policy.”

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Posted 33 minutes ago

“I spoke to JE3 today and they were wonderful.They dealt with my concerns really professionally and made me feel very happy with the outcome ☺️ Thank-you so much JE3”

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Posted 50 minutes ago

“SS9 was very good, explained things well, easy to understand what was being explained & offerred.”

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Posted 51 minutes ago

“Ella was very helpful. Patient when asked to repeat what she said due to my reduced hearing. She looked out the best price for me and sent a confirming email. A worthy employee!”

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Posted 52 minutes ago

“I'd like to thank MP9 for acting so promptly and efficiently in sorting my request. If only all customer care were the same”

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Posted 54 minutes ago

“SM5 was very helpful, reduced my cost & could pay monthly without interest, so happy customer! Thanks 😊”

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Posted 58 minutes ago

“I have found One Call to always be very helpful and professional when dealing with my insurance queries. Their operatives always appear to be knowledgeable and courteous, whether talking on a call or using online chat and evidently have a good understanding of the their products plus their client's details, without having to go through reems of repetitive questions (as if you had never spoke to or with the company before. BG3 (Bethany) helped me out today and the whole transaction was easy and straightforward. Thanks OneCall and thank you BG3.”

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Posted 59 minutes ago

“TJ2 very helpful getting me logged in. Also upsold me. But that's ok, fair price :)”

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Posted 1 hour ago

“SM6 was very helpful and addressed my request efficiently, regarding the cancellation of my policy and all associated fees, refunds, balance etc.”

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Posted 1 hour ago

One Call Insurance is rated 4.6 based on 418,389 reviews