One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 404,965 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 404,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The customer service advisor was very professional and courteous but unfortunately could not get me a lower price on my car insurance. Don't worry I managed to get one from another broker.”

Helpful Report

Posted 36 minutes ago

“Very helpful member of staff Leanne (LE6). Spent time taking me through the options and getting an additional person on my insurance at no extra cost. Friendly and knowledgeable.”

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Posted 43 minutes ago

“Llana R was really helpful in the Live Chat. We revised the original quote so that it was acceptable for renewal”

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Posted 46 minutes ago

“GM2 was very helpful with my car insurance amendment and options for renewal.”

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Posted 48 minutes ago

“SK3 was outstanding. He was quick and efficient and provided me with a great result. Thanks very much.”

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Posted 57 minutes ago

“ir2 Extremely helpful last minute changes to payment method for renewal.”

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Posted 1 hour ago

“LB3 was helpful, thanks”

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Posted 1 hour ago

“LB3 was helpful and professional with straightforward questions and quick reply. The quote was good and I completed the deal.”

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Posted 1 hour ago

“Ch5 was very professional thank you”

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Posted 1 hour ago

“MB1 was polite,knowledgable and very helpful a credit to your company.”

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Posted 1 hour ago

“By being clear and calm at all times. I think it's a Northern thing!”

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Posted 1 hour ago

“EK2 was an excellent representative of she was kind and sensitive and sorted everything for my car insurance that had been cancelled. She helped me with the IT aspect and led me through what I had to complete in my portal. Despite paying £106 for a change of address she got me a discount and £4.38 back. Thank you Erika K”

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Posted 1 hour ago

“Had a change in work circumstances and existing policy was not suitable . Spoke with Niall , he listened , and found a new policy with the cover I needed and extra for peace of mind and happy with the quote to take the policy . Thank you NE1 for all your help . Great Customer Support.”

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Posted 1 hour ago

“Sm5 answered all my questions and we came to a very satisfactory conclusim”

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Posted 2 hours ago

“Mg9 was very helpful and reassuring checking my policy details to ensure I am adequately covered for my needs. Rest assured I am happy with my policy. I am also pleased to say my request for paper copies of the policy documents has been agreed too. Thank you MG9.”

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Posted 2 hours ago

“good polite quick service from MG9, shame she couldnt get me a price reduction!”

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Posted 2 hours ago

“SM5 good - its just such a shame that they can't quote more reasonable renewal quotes straight away rather than having to jump through these hoops every year”

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Posted 2 hours ago

“Agent LB3 was extremely helpful during Live Chat. I have always found One Call agents friendly and knowledgeable and would recommend them.”

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Posted 2 hours ago

“Not 100% happy with the company but have to say "TJ2" was most helpfull.”

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Posted 2 hours ago

“Was easy to do on the chat line with LB3 was very helpful”

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Posted 2 hours ago

One Call Insurance is rated 4.6 based on 404,965 reviews