One Call Insurance Reviews

4.63 Rating 74,406 Reviews
93% of reviewers recommend One Call Insurance

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Within 5 Days
average delivery time
Greater than 57%
documents delivered on-time
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
Cancellations & Refunds
Difficult
cancellation process
"You have taken money from my bank, 17.12.18 yet I have no cover till 21.12.18 I cannot get through on the phone and I have waited 30 minutes and more on calling your company. To then have to go back to work so I have to end the call. This isn't a good service. I have asked my bank dispute team for advice. They have a recorded conversation regards my concerns. If I can't speak to anyone for a basic enquiry then I do not feel happy that I will have much stress should I need to make a claim. I will be seeking more advice on this matter. Of not answering calls and delaying my cover."
Helpful Report
Posted 9 minutes ago
"Took out a policy on line with go compare, answed all questions honestly and then get seen off as all my fault i gave honest answers....... HUGE CON to make more money ............... very very unhappy with live chat service as useless and was on phone for 30 mins and all i got was ads and a long wait and still not talked to anyone!!!!!!"
Helpful Report
Posted 1 hour ago
"Eh2 was very polite and courteous. Knew her product and did not waste my time."
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Posted 1 hour ago
"Very precise and courteous. Knew her product and did not waste my time."
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Posted 2 hours ago
"cd6 was very helpful in advsing me how to upload my documets and sent the email immediately. Thanks."
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Posted 2 hours ago
"sl6 was clear and precise and helpful even though she wouldn't give me a discount for insuring 2 cars on the same day. But I can't have everything ..the quotes were as good as last year."
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Posted 2 hours ago
"Rebecca (rf1) very helpful with how she helped me upload my details. Perfect can’t fault her help"
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Posted 2 hours ago
"EH2 was very helpful and resolved my query very quickly."
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Posted 2 hours ago
"Dealt with my enquiry swiftly, saved me some money and made me a happy customer.0"
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Posted 2 hours ago
"Bit upset renewal quote was higher than last year and a quote online 3 weeks ago but NT3 did manage to reduce premium from latest so did renew."
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Posted 3 hours ago
"Was very helpful with switching my insurance to end of month for me."
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Posted 3 hours ago
"Very helpful and managed to get my policy cheaper for next year"
1 Helpful Report
Posted 3 hours ago
"helpful and friendly, phone line a bit fuzzy, but ok!"
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Posted 3 hours ago
"Rebecca (rf1) was able to deal with my query quickly and efficiently - and was able to put my mind at rest. Thank you"
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Posted 3 hours ago
"Cf1 very happy, friendly and very helpful ,very clear voice over the phone and cheerful happy to help me"
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Posted 3 hours ago
"My call was taken quite quickly and the agent I spoke to handled my enquiry very efficiently. EH2"
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Posted 3 hours ago
"Excellent Services I have been with one call for last two years and found them very nice ,and prices is better then other supplier ."
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Posted 3 hours ago
"Excellent service,friendly staff"
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Posted 4 hours ago
"I want to say, I changed from Hastings insurance to One call because their price was so much better than my renewal price, and it was so easy to change. Thank you. Chris."
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Posted 4 hours ago
"CS1 - clear concise happy and polite"
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Posted 4 hours ago
One Call Insurance is rated 4.63 based on 74,406 reviews

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Alice, Customer Support