One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,393 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I sold my 2nd car and needed to cancel the policy and have all the no claims added to one policy. I called and spoke with Tommy TM7, he was very polite and efficient. He did everything I requested and quickly. Excellent service”

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Posted 7 hours ago

“IAs an existing customer I was having problems with One Call Portal and the live chat system didn’t understand my enquiry and was not a good experience (please bring back the phone lines One Call) ….I was given the number to call phone staff and what a different experience, it was so good to speak with KG6 as she understood exactly what was required with my change of vehicle request and put everything in place right away in a very professional and polite manner…. great customer service KG6 Thankyou”

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Posted 9 hours ago

“EF1 has been extremely helpful and patient with someone who has trouble with technology. I would not of got to my documents with out her guidance. Thank you regards Tracy”

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Posted 9 hours ago

“HM1 was super helpful and resolved my query very quickly”

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Posted 10 hours ago

“Fast, efficient help with accessing the online portal, and making changes to insurance details. Patient, pleasant, polite service in a very stressed world. Thank you.”

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Posted 10 hours ago

“very impressed especially with the agent online username RW2, they were very helpful and i renewed with ease and a great price AAA+++ service”

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Posted 10 hours ago

“I spoke to Sarah who helped me I was rather worried about a email that was sent out by mistake making me worried as proof of a no claims bonus I uploaded didn’t get validated straight away and I had worrying email saying my payments was going up this was sent out by mistake Sarah reassured me it would be validated and no increase in payments she was very helpful as I found this difficult not being able to speak about my frustration But she was very helpful xx”

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Posted 10 hours ago

“Spoke to fs2 who did a quote for a new policy as my insurer would not cover it. Really sweet and efficient”

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Posted 10 hours ago

“Spoke to fs2 who did a quote for a new policy as my insurer would not cover it. Really sweet and efficient”

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Posted 10 hours ago

“I was very happy with RW2 today. She helped me sort out my renewal instantly. Thanks ever so much.”

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Posted 11 hours ago

“I contacted one call insurance on the 18/12/2025 regarding an enquiry about a letter I received about cancelling my insurance policy. however I was able to rectify this by contacting the live chat service. the customer service I received from username EF1 was outstanding. my enquiry was delt with in a very professional manner and my insurance policy was still in place by the end of the live chat.”

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Posted 11 hours ago

“I dealt with AR5 . He was very efficient and had my account sorted promptly.”

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Posted 12 hours ago

“Rang today to change my policy for a new car, Nile was very polite took my details explained what options I had and what benefits I had with the options then efficiently executed the changes Very good”

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Posted 12 hours ago

“Rhianna was very efficient and helpful.”

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Posted 12 hours ago

“Spoke with HM1. Problem solved quickly and efficiently”

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Posted 12 hours ago

“JF3 responded well to all my queries and sorted everything out. Thank you”

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Posted 12 hours ago

“brilliant service helpful and polite IS1 :-)”

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Posted 12 hours ago

“I spoke to KP2 on a chat thing, managed to knock almost £60 off my renewal I am happy with that”

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Posted 13 hours ago

“Mia B was great in assisting with my renewal price :)”

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Posted 13 hours ago

“Fast efficient service, very helpful customer service 👍”

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Posted 13 hours ago

One Call Insurance is rated 4.6 based on 409,393 reviews