One Call Insurance Reviews - Read 157,524 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.44 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Best Customer Support in the Reviews.io Customer Voice Awards, Summer 2020

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorted out what I wanted to know. Most helpful”

(Car) - Posted 11 hours ago

“Thanks Jodie was patient and she answered my query”

(Car) - Posted 11 hours ago

“Very Responsive, understanding and listened well and very helpful.
Especially Mr WF1.”

Posted 12 hours ago

“Answered and solved my queries quickly and accurately”

Posted 12 hours ago

“Didn’t get the outcome I was hoping for but will probably renew my car insurance again. Will try for the £40 discount on home insurance in November.”

(Car) - Posted 12 hours ago

“Needed to cancel auto renewal, short wait in chat queue. helpful advisor who understood my need.”

Posted 12 hours ago

“XPB1
Excellent response in the chat line re a dad I had inadvertently cancelled. All sorted by ‘Pollyanna’ XPB1.”

Posted 12 hours ago

“Rachel T. RT2 Rachel was very helpful and answered all my questions in great detail thanks”

(Car) - Posted 12 hours ago

“Found no problems. However, I haven't had an accident.”

(Car) - Posted 12 hours ago

“Good service.”

(Car) - Posted 13 hours ago

“I have had problems using the service. On Saturday the 8th August I was on the line for nearly 2hrs,then cut off. I was on about the same amount of time the Sunday on the 9th, but to be fair the person did try all she could to help me, but she didn't have the relevant details, so I am waiting for a phone call from your sale team tomorrow, which means I cannot get to work in my new van in the morning! All I needed to do was change my van details on my insurance which only has one month left to run.”

(Car) - Posted 13 hours ago

“Ai2 was excellent”

Posted 13 hours ago

“Ai2 was excellent. Very patient”

Posted 13 hours ago

“sc3 did his best to resolve my question. I`m sure things will come to fruition soon.
Thank you very much”

Posted 13 hours ago

“Super helpful. Very easy to deal with. Highly recommended.”

Posted 13 hours ago

“The advisor I spoke to was very helpful, pleasant and efficient (EG3) many thanks 👍”

Posted 13 hours ago

“Very good”

Posted 13 hours ago

“Easy access to chat live. Friendly staff willing to help and empa
thetic.
Good site with lots of information.”

Posted 14 hours ago

“Helpful service.”

Posted 14 hours ago

“Just can't get on to my account”

(Car) - Posted 14 hours ago

One Call Insurance is rated 4.52 based on 157,524 reviews