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One Call Insurance Reviews

4.64 Rating 64,327 Reviews
94% of reviewers recommend One Call Insurance
Company Reviews
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76.82%
49417 Reviews
16.80%
10806 Reviews
2.47%
1592 Reviews
1.05%
674 Reviews
2.86%
1838 Reviews
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Greater than 55%
documents delivered on-time
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
Cancellations & Refunds
Difficult
cancellation process

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John Davies
Unverified Reviewer
"Very good service and pleasant staff great quote and would recommend to all John Davies"
Helpful Report
Posted 1 minute ago
Nick Polmear
Unverified Reviewer
"Quick to answer call and solved all issues"
Helpful Report
Posted 5 minutes ago
Anonymous
Unverified Reviewer
"rr7 was helpful and got things sorted."
Helpful Report
Posted 8 minutes ago
Anonymous
Verified Reviewer
"Helped me out but the website had errors."
Helpful Report
Posted 9 minutes ago
Colin Young
Verified Reviewer
"Excellent customer service. 5 star."
Helpful Report
Posted 11 minutes ago
Alistair Kirkwood
Unverified Reviewer
"se9 was very helpful in dealing with my changes to the policy."
Helpful Report
Posted 12 minutes ago
Juliana Olayinka
Unverified Reviewer
"BR4 very professional"
Helpful Report
Posted 14 minutes ago
Haigh
Unverified Reviewer
"Very informative Thank you"
Helpful Report
Posted 22 minutes ago
Trevor Cox
Unverified Reviewer
"bj5 very friendly and very helpful,a pleasure to talk to"
Helpful Report
Posted 22 minutes ago
Ian Brre
Unverified Reviewer
"Quick and professional service only took 5 minutes to sort put my issues"
Helpful Report
Posted 23 minutes ago
JAMES CHANDLER
Unverified Reviewer
"Got though within 3 min good service nl4 was polite"
Helpful Report
Posted 1 hour ago
John L
Unverified Reviewer
"Jf3 was very friendly and helpful"
Helpful Report
Posted 9 hours ago
Chris
Verified Reviewer
"Only 4 as haven't really had to use it for anything (touch wood), however whenever needed to change details or query something it's always met in a timely manner and without problem"
Helpful Report
Posted 9 hours ago
Anonymous
Unverified Reviewer
"Lack of information and know genuine help with situation !!!!!!!!!"
Helpful Report
Posted 10 hours ago
D Hamilton
Unverified Reviewer
"Everything is always delt with in a very good manner, never a problem and so polite 👍today NL4 delt with my number plate change, thank you."
Helpful Report
Posted 10 hours ago
Wyn Williams
Verified Reviewer
"Have three policies with the same named drivers on each policy but come to providing proof of NCD for the last car and I cant upload details of the proof of NCD, contacted the company direct after taking out the policy only to be told I don't need proof of NCD and I don't need confirmation of contacting them to confirm I have 26 years of NCD as it shows on the policies of the other two cars yipee! then two days ago I get another communication from them stating I do need proof of NCD today I contacted the One calls live chat only to be given the run around by some one who appears not to know what they should be doing; WHAT IS GOING ON One call??? Still no resolution to a straight forward problem that should have been corrected nearly two months ago, SHAME ON YOU!! And to boot I'm not sure if I have cover now, gone straight from confused to absolutely angry at the poor service from this company, you are even worse than a well known two lettered telecommunications company that poorly peddles for trade in this country. You have not supplied a suitable or sufficient resolution to this issue from day one. Rant over"
Helpful Report
Posted 11 hours ago
Anonymous
Unverified Reviewer
"Better communication between the employees, also employees should check there customers requests 1st before trying to take money from a canceled policy or a transfered policy"
Helpful Report
Posted 12 hours ago
Anonymous
Unverified Reviewer
"Very poor customer service and attitude from the staff , wasn’t interested in helping resolve my issue at all"
Helpful Report
Posted 12 hours ago
Anonymous
Verified Reviewer
"Very polite and sorted my query out in a professional manner"
Helpful Report
Posted 12 hours ago
Anonymous
Unverified Reviewer
"Very friendly, polite and helpful service from NL1"
Helpful Report
Posted 12 hours ago
One Call Insurance is rated 4.64 based on 64,327 reviews
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