One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 407,453 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 407,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'd been in touch twice already when it was my good fortune to speak to Ben. He listened to me and was able to reassure me that the problem I'd had in communicating my ncb had been sorted. I'd been getting myself in a right tizzy and he calmed me down, bless him.”

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Posted 1 hour ago

“Philip V was a great help”

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Posted 2 hours ago

“Very straight forward and easy. Very helpful agent (Adam)”

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Posted 3 hours ago

“I recently spoke with Agent SM5 on live chat regarding my renewal quote. She was amazing—very thorough, helpful, and attentive throughout our conversation. Although she experienced some technical issues, she consistently returned to update me and ensured I was never left waiting without information. She made sure I understood everything clearly and asked if I had any questions at each stage. Her professionalism and dedication made the process smooth and reassuring. thank you. she is a credit to your team.”

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Posted 3 hours ago

“Mia KL4 was excellent to talk to and explained and answered all questions. A lovely sporty lady with a good sense of humour. A great asset!”

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Posted 3 hours ago

“call handler ss9!! is fantastic at his job and really went out of his way to help me thanks stevie”

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Posted 3 hours ago

“JA1 was my service provider today and was very efficient and helpful with providing a high standard service to my needs”

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Posted 3 hours ago

“GM2. Georgia was very helpful and was able to sort out my inquiry. She was very courteous and polite. Thank you 😊”

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Posted 4 hours ago

“Quick and efficient, thank you LS1. MD, Premium Member (and well worth it)”

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Posted 4 hours ago

“There was an unexpected delay, agent NK3 helped resolve the issue quickly and efficiently. Thank you Natasha”

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Posted 4 hours ago

“Philip(PV1) was very helpful and I didn’t wait long for our live chat. Made the changes very quickly and easily. Great service!”

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Posted 4 hours ago

“CH5 was very helpful and efficient via livechat”

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Posted 5 hours ago

“Quick, to the point, and helpful. All good”

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Posted 5 hours ago

“MG9 was very informative and helpful.”

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Posted 5 hours ago

“Great service dealing with LG3. Very efficient.”

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Posted 5 hours ago

“They met my needs howeverni had to wait too long to join the chat almost 30mins and I was unable to leave the screen in that time. CH5 met my needs”

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Posted 5 hours ago

“Was not happy with my renewal quote so went through a whole range of options with call handler CH5. Charlie worked hard to sort out alternative cover and to answer my questions. In the end I was happy to renew.”

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Posted 6 hours ago

“Very helpful and efficient when the portal wasn’t working”

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Posted 6 hours ago

“I did a Livechat with Tara TJ2 and she was so helpful. Thanks for the great service”

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Posted 6 hours ago

“I had a lot of problems getting through to anyone, but I got onto the live chat with WP1 and he was able to sort things out for me very quickly. Thanks.”

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Posted 6 hours ago

One Call Insurance is rated 4.6 based on 407,453 reviews