One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,352 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent customer service.”

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Posted 8 hours ago

“My call agent was AA4, she was very professional and friendly and talked me through the process of my renewal. She was very patient and polite and I felt very comfortable conversing with her.”

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Posted 8 hours ago

“TM7 was very helpful and reduced my monthly payments in no time! Have been with One call for years now and wouldn’t change! Thanks again!”

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Posted 8 hours ago

“MG9 was really helpful in sorting my query out and putting me at ease.”

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Posted 8 hours ago

“Great price and great customer service.”

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Posted 8 hours ago

“Web chat was very useful. CD3”

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Posted 8 hours ago

“Josh - JC8 called me this afternoon after I left a request for a callback. Very pleasant young man, sent me a link for me to access my new home insurance policy and stayed on the line to make sure it worked and I could see my policy document. I requested a paper copy of my new policy which I hope I will receive very soon.”

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Posted 9 hours ago

“EW2 Was very helpful What a star you have”

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Posted 9 hours ago

“C04 was great today fast and effective in helping me . Thank you Caitlin.”

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Posted 9 hours ago

“Co4. Super agent. Managed to sort my issue and get my insurance details all up to date with my Licence check code as I was unable to do it . Thanks so much. 5*”

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Posted 9 hours ago

“Co4 (Catlin) - very good at helping me out with confusion over my initial Application with me thinking I had put 0 year no claims but was infact 2years no claims on my Application. But all sorted..thanks again”

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Posted 10 hours ago

“LEANNE WARREN- LE6 AT ONE CALL SORTED OUT OUR RENEWAL TODAY- VERY HIGHLY EFFICIENT- TOTALLY CLEAR AND UNDERSTANDING- KNEW EXACTLY WHAT WE WANTED AND DID A CRACKING PRICE- WHICH- WHEN I ASKED IF IT WAS NOT "TOO CHEAP" SHE REASSURED US THAT WE WERE WELL COVERED.. ONE FALL DID SORT OUR CLAIM AGAINST A FREE RUNNING WID DEER VER EFFICIENTLY SOME YEARS AGO AND WE HAVE BEEN WITH THEM EVER SINCE- GREAT TEAM- AND LEANNE IS AS GOOD AS YOU COULD ASK FOR FROM THEIR TEAM. GRATEFUL THANKS AND LOOK FORWARD TO SPEAKING WITH LEANNE AGAIN AT NEX RENEWAL. HAPPY NEW YEAR.- ROSIE IN BRIDLINGTON.”

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Posted 10 hours ago

“VH3 was excellent and patient.”

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Posted 10 hours ago

“Fs2 Spoke to fs2 regarding doing multiple changes i couldn't on the portal. She was really nice and did it for the portal charge. And she was quick and easy to understand and helped me alot. Thank you”

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Posted 10 hours ago

“AA4 was very helpful, efficient and polite. I couldn't ask for more. Thank you.”

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Posted 10 hours ago

“The call handler (JF2) was able to find a cheaper quote than any I'd managed to find via comparison websites. His web chat responses were prompt and efficient. I would definitely recommend.”

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Posted 10 hours ago

“Excellent customer service from **NP3** when dealing with my enquiry.”

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Posted 10 hours ago

“Just had JM3 help me sort out my car insurance, brilliant Jack”

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Posted 10 hours ago

“I spoke with KG6 who updated my details promptly and efficiently. I was so pleased, relieved and reassured to have everything sorted in such a short time. Many thanks again KG6 for your kindness and help from someone who has been with One Call for many years.”

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Posted 10 hours ago

“Customer service Megan was most helpful in helping me nothing was a bother for her an asset to the company”

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Posted 11 hours ago

One Call Insurance is rated 4.6 based on 410,352 reviews