One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 408,111 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 408,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I can honestly say that my agent, ET1, went above and beyond to provide an excellent service in helping me choose the best home insurance cover for my needs. When asked if he could match a cheaper premium I had seen online, he was extremely helpful in working out various options which he explained very clearly, politely and in a professional manner. I was most impressed and am grateful for the excellent service given.”

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Posted 4 hours ago

“Hi BH1 I was very happy with you extending my car insurance to pay soon o appreciate your help today.”

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Posted 7 hours ago

“Spoke to fs2 over the phone today and she helped me cancel my policy. She offered me a new policy as mine was no longer valid with the changes I wanted to make. She was very polite and sweet.”

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Posted 7 hours ago

“Very pleased, having only contacted One Call by live chat I have found them incredibly helpful, quick to respond and helpful…. No need to call!”

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Posted 8 hours ago

“Online chat was very efficint, got the policy up and running immediately”

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Posted 8 hours ago

“GB3 was Bothe helpful and witty! What more can you ask for from an insurance person :-)”

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Posted 8 hours ago

“I'm happy to relay....Joel x 1 Chat & Ayssa M x 1 Chat each delivered prompt & excellent Customer Service to me today over as issue that I've struggled with for more than 2 weeks of LiveChats with other Agents.....who have all been pleasant & helpful BUT just haven't been able to sort the problem. Huge thanks to Joel & Alyssa M for restoring my flagging confidence in OneCall Insurance. God bless Poeple who know what they're doing.”

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Posted 8 hours ago

“Delt with fs2 very helpful and sorted my problem very quickly and professionally”

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Posted 9 hours ago

“Thank you to Esmond (ET1) who was able to secure me a better deal on my contents renewal”

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Posted 9 hours ago

“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””

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Posted 10 hours ago

“GB3 was extremely helpful today with my query on live chat thank you”

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Posted 10 hours ago

“spoke to a very helpful agent AR6 to arrange change of address and update plicy for renewal 5 star treatment”

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Posted 10 hours ago

“Very prompt answering of call and very friendly and helpful rep Jake ji9 who listened and explained as requested.”

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Posted 10 hours ago

“JF3 - Thanks Jessica for your help and guidance in updating my details for me - most appreciated and got there in the end despite me being a little confused.”

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Posted 10 hours ago

“HM1 helped me sort a problem changing the vehicle on my policy after a fish attempt trying to do it on your website. Have to say it would have probably saved everyone time and money if agents had the ability to speak to clients over the phone.”

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Posted 10 hours ago

“KT7. Thank you for assisting today. My error was sorted with your help.”

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Posted 11 hours ago

“Today FS7, Fraser Shirtliff finally solved our problem after days to tooling and doing. He has done a great job and settled our minds.”

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Posted 11 hours ago

“Called to change cars on insurance. Philip was polite but also very knowledgeable informative and helpful. Frankly the most helpful inline support in my 62 years.”

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Posted 11 hours ago

“i was helped by **KT7** KT7 She was very helpful and got my insurance cheaper.”

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Posted 11 hours ago

“The user the helped me was AW1. This employee was very helpful, explaining things slowly and in detail, which was appreciated for someone who is new to paying insurance. I would hope that next time I use the live chat service, that I am paired with AW1.”

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Posted 11 hours ago

One Call Insurance is rated 4.6 based on 408,111 reviews