One Call Insurance Reviews

4.64 Rating 64,327 Reviews
94% of reviewers recommend One Call Insurance
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Greater than 55%
documents delivered on-time
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
Cancellations & Refunds
Difficult
cancellation process

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"Very good service and pleasant staff great quote and would recommend to all John Davies"
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Posted 1 minute ago
"Quick to answer call and solved all issues"
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Posted 5 minutes ago
"rr7 was helpful and got things sorted."
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Posted 8 minutes ago
"Helped me out but the website had errors."
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Posted 9 minutes ago
"Excellent customer service. 5 star."
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Posted 11 minutes ago
"se9 was very helpful in dealing with my changes to the policy."
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Posted 12 minutes ago
"BR4 very professional"
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Posted 14 minutes ago
"Very informative Thank you"
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Posted 22 minutes ago
"bj5 very friendly and very helpful,a pleasure to talk to"
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Posted 22 minutes ago
"Quick and professional service only took 5 minutes to sort put my issues"
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Posted 23 minutes ago
"Got though within 3 min good service nl4 was polite"
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Posted 1 hour ago
"Jf3 was very friendly and helpful"
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Posted 9 hours ago
"Only 4 as haven't really had to use it for anything (touch wood), however whenever needed to change details or query something it's always met in a timely manner and without problem"
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Posted 9 hours ago
"Lack of information and know genuine help with situation !!!!!!!!!"
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Posted 10 hours ago
"Everything is always delt with in a very good manner, never a problem and so polite 👍today NL4 delt with my number plate change, thank you."
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Posted 10 hours ago
"Have three policies with the same named drivers on each policy but come to providing proof of NCD for the last car and I cant upload details of the proof of NCD, contacted the company direct after taking out the policy only to be told I don't need proof of NCD and I don't need confirmation of contacting them to confirm I have 26 years of NCD as it shows on the policies of the other two cars yipee! then two days ago I get another communication from them stating I do need proof of NCD today I contacted the One calls live chat only to be given the run around by some one who appears not to know what they should be doing; WHAT IS GOING ON One call??? Still no resolution to a straight forward problem that should have been corrected nearly two months ago, SHAME ON YOU!! And to boot I'm not sure if I have cover now, gone straight from confused to absolutely angry at the poor service from this company, you are even worse than a well known two lettered telecommunications company that poorly peddles for trade in this country. You have not supplied a suitable or sufficient resolution to this issue from day one. Rant over"
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Posted 11 hours ago
"Better communication between the employees, also employees should check there customers requests 1st before trying to take money from a canceled policy or a transfered policy"
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Posted 12 hours ago
"Very poor customer service and attitude from the staff , wasn’t interested in helping resolve my issue at all"
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Posted 12 hours ago
"Very polite and sorted my query out in a professional manner"
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Posted 12 hours ago
"Very friendly, polite and helpful service from NL1"
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Posted 12 hours ago
One Call Insurance is rated 4.64 based on 64,327 reviews

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