One Call Insurance Reviews - Read 166,693 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.44 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Best Customer Support in the Reviews.io Customer Voice Awards, Summer 2020

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One Call Insurance 5 star review on 19th October 2020

Anonymous

Anonymous // 01/01/2019

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“Resolved my problem efficiently.”

Posted 2 hours ago

“(Ref. CF1) good customer service, very polite and easy to talk to, overall very pleased with the service”

Posted 6 hours ago

“Excellent, resolved my problem very quickly and professionally”

Posted 6 hours ago

“Excellent service.”

Posted 7 hours ago

“A phone call would have been much easier and quicker. It took an hour to do what a human could do in 5 mins”

Posted 7 hours ago

“They don’t respond to email or phone calls but finely got the live chat to wk it was nice and easy”

Posted 7 hours ago

“Nice job and nice website”

Posted 7 hours ago

“I was supposed to collect my new car today so went online to amend my policy but was informed by ben that I couldn't do this as I was in my renewal period but he sent me a link to temporary insurance which was very high and I didn't feel I should have to pay out for so back onto live chat this time Liam said "you could start a new policy I will get sales to call you right back " Fabulous almost 2hrs later she did (time was ticking). So she ran through my new policy but she couldn't take payment and Tom would ring me straight back to do that from another location . An hour later whilst I was on the phone to the garage to explain why I was very late Tom left a message to ring back in the week. I rang back and the lines are closed !!!! So now I have no new car and the insurance on my existing car runs out today. Today has been the worst customer service I have dealt with in a while and I shall be on go compare first thing in the morning”

Posted 8 hours ago

“Chatted with one of the Agents today ( TG1 ) helped me to do what I needed to do”

Posted 8 hours ago

“Very quick and efficient with a good outcome
D”

Posted 9 hours ago

“Would prefer to talk directly to someone rather than messaging. Was promised account and documents within 30 minutes yesterday and still haven’t received them.”

Posted 9 hours ago

“Had a few questions, used online chat and questions answered straight away. Great service”

Posted 9 hours ago

“i was very happy with my qoute and very happy with the online chat to review my qoute and happy with the result.”

Posted 9 hours ago

“excellent service from mm9”

Posted 9 hours ago

“Eleanor provided an immediate, clear and concise response to my query. Great service and many thanks.”

Posted 9 hours ago

“The wait was a bit worrying but the operator was very efficient and I was very happy with the service I received as a new customer.”

Posted 9 hours ago

“To say you are Dick Turpin is a understatement at least he wore a mask so you new he was robbing you”

Posted 9 hours ago

“Thank you very much for instant help.”

Posted 9 hours ago

“i was going to leave due to the poor service from Emmy but Dan sorted everything and i am now very happy with the service dan provided.”

Posted 9 hours ago

“Unfortunately they didnt. been a platinum customer on a rolling monthly contract fixed for 3 years. Price of £28 a month for a man with my details is high. Increasing my policy to £33 a month excessive to say the least. Upon contacting One Call they resolved to reduce my payments to £28 but the damage was already done. I checked for other quotes and got a better deal with same advantages for £21 a month. Even with CT1 doing his best they couldnt beat it. Basically I can now afford my car and my motorcyle for the same montly payment as my car only from One Call. Goodbye One Call ; )”

Posted 9 hours ago

One Call Insurance is rated 4.50 based on 166,693 reviews