One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 412,008 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 412,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Price seems very good as I have just bought my policy I can’t give a proper review”

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Posted 3 hours ago

“Called up One Call on Friday and spoke to fs2 (Faith) she was really helpful and change my vehicle over for me as I needed it done as soon as possible. She was sweet polite and also reconfirmed everything on the policy. She was an angel and is the most helpful person I have spoken to at One Call Insurance. She is an amazing asset to One Call Insurance and they are lucky to have her.”

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Posted 7 hours ago

“Ai2 Very helpful! Fully satisfied.”

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Posted 8 hours ago

“Quick efficient service.”

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Posted 8 hours ago

“BH1 was very helpful and resolved my query quickly.”

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Posted 8 hours ago

“Sorted an issue out via chat operator a12”

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Posted 8 hours ago

“After the usual “ you are 5th in the queue “ and so on . Once I got through I spoke to Ai2 and they dealt with my request to cancel promptly . More importantly, didn’t grill me or pressure me to suspend or transfer the policy to another vehicle like I’ve had with other services I’ve used in the past . Just a quick and concise conversation and did exactly what I wanted. Great service”

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Posted 8 hours ago

“**AC4** Agent was excellent and provided great service.”

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Posted 8 hours ago

“It seemed difficult at first to find how to stop policy renewal but as soon as i was in touch with an agent via online chat it was easy. Megan (MF7) was so helpful and professional and resolved my query very quickly.”

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Posted 8 hours ago

“Spoke to conner (cn4) this afternoon very helpful with my problem and resolved it in no time very quick and not stressful.”

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Posted 8 hours ago

“Joel was very helpful and patient. Great Service”

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Posted 8 hours ago

“I rang up not wishing to renew my policy as I had a cheaper quote. My agent Jl4 Managed to equal the quote and relieved me of all the hassle of going through another renewal with another company, many thanks JL4”

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Posted 8 hours ago

“Jordan who I spoke to today was very knowledgeable and patient. Thank you.”

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Posted 8 hours ago

“Jack (JM3) assisted me today with the cancellation of my policy, it was very straightforward, and completed quickly”

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Posted 9 hours ago

“HG1 sorted my query out very swiftly”

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Posted 9 hours ago

“Good afternoon I have spoken to Ai2 today Alina R she was quick and efficient with her response to me and very grateful Kind Regards Lisa Quinton”

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Posted 9 hours ago

“MF7 helped me today on the live chat, fast and easy, she’s a credit to onecall insurance and definitely deserves a pay rise👍”

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Posted 9 hours ago

“Good service”

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Posted 9 hours ago

“TJ2 Excellent customer service”

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Posted 9 hours ago

“⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service I had a really positive experience today while sorting out my motorbike insurance. I queried a difference between the renewal paperwork and the online “spread the cost” price, and the advisor quickly identified the issue, explained it clearly, and honoured the lower price without any hassle. They then went a step further and requoted my policy based on updated details, managing to bring the premium down even further. Everything about the cover, excesses, endorsements, and optional extras was explained clearly and in a way that was easy to understand. Throughout the chat they were patient, helpful, and professional. They checked details carefully, confirmed everything with me, and made the whole process smooth from start to finish. I really appreciated the transparency and the effort put in to get me the best deal. Overall, excellent customer service — friendly, efficient, and genuinely helpful. Happy to recommend.”

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Posted 9 hours ago

One Call Insurance is rated 4.6 based on 412,008 reviews