One Call Insurance Reviews

4.50 Rating 166,693 Reviews
89 %
of reviewers recommend One Call Insurance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.44 out of 5
Cancellations & Refunds
Cancellation Process
Best Customer Support in the Customer Voice Awards,  Summer 2020
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Resolved my problem efficiently.
Posted 2 hours ago
(Ref. CF1) good customer service, very polite and easy to talk to, overall very pleased with the service
Posted 6 hours ago
Excellent, resolved my problem very quickly and professionally
Posted 6 hours ago
Excellent service.
Posted 7 hours ago
A phone call would have been much easier and quicker. It took an hour to do what a human could do in 5 mins
Posted 7 hours ago
They don’t respond to email or phone calls but finely got the live chat to wk it was nice and easy
Posted 7 hours ago
Nice job and nice website
Posted 7 hours ago
I was supposed to collect my new car today so went online to amend my policy but was informed by ben that I couldn't do this as I was in my renewal period but he sent me a link to temporary insurance which was very high and I didn't feel I should have to pay out for so back onto live chat this time Liam said "you could start a new policy I will get sales to call you right back " Fabulous almost 2hrs later she did (time was ticking). So she ran through my new policy but she couldn't take payment and Tom would ring me straight back to do that from another location . An hour later whilst I was on the phone to the garage to explain why I was very late Tom left a message to ring back in the week. I rang back and the lines are closed !!!! So now I have no new car and the insurance on my existing car runs out today. Today has been the worst customer service I have dealt with in a while and I shall be on go compare first thing in the morning
Posted 8 hours ago
Chatted with one of the Agents today ( TG1 ) helped me to do what I needed to do
Posted 8 hours ago
Very quick and efficient with a good outcome
Posted 9 hours ago
Would prefer to talk directly to someone rather than messaging. Was promised account and documents within 30 minutes yesterday and still haven’t received them.
Posted 9 hours ago
Had a few questions, used online chat and questions answered straight away. Great service
Posted 9 hours ago
i was very happy with my qoute and very happy with the online chat to review my qoute and happy with the result.
Posted 9 hours ago
excellent service from mm9
Posted 9 hours ago
Eleanor provided an immediate, clear and concise response to my query. Great service and many thanks.
Posted 9 hours ago
The wait was a bit worrying but the operator was very efficient and I was very happy with the service I received as a new customer.
Posted 9 hours ago
To say you are Dick Turpin is a understatement at least he wore a mask so you new he was robbing you
Posted 9 hours ago
Thank you very much for instant help.
Posted 9 hours ago
i was going to leave due to the poor service from Emmy but Dan sorted everything and i am now very happy with the service dan provided.
Posted 9 hours ago
Unfortunately they didnt. been a platinum customer on a rolling monthly contract fixed for 3 years. Price of £28 a month for a man with my details is high. Increasing my policy to £33 a month excessive to say the least. Upon contacting One Call they resolved to reduce my payments to £28 but the damage was already done. I checked for other quotes and got a better deal with same advantages for £21 a month. Even with CT1 doing his best they couldnt beat it. Basically I can now afford my car and my motorcyle for the same montly payment as my car only from One Call. Goodbye One Call ; )
Posted 9 hours ago
One Call Insurance is rated 4.50 based on 166,693 reviews