One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 397,510 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,510 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“KB2 was very professional and her assistance was much appreciated!”

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Posted 2 minutes ago

“Very hard to get in touch. Tried calling on Friday, was on hold for ages. Disconnected. Then had to register on portal to do it myself. That was hard work. Then didn’t recognise the car. Tried for a live chat from 9.00 today. Eventually connected at 12.02”

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Posted 4 minutes ago

“Leanne Warren-le6 Dealt with my renewal very quickly and efficiently very smooth process. Great service”

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Posted 19 minutes ago

“Spoke online to JM3 very helpful and arranged a callback for me”

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Posted 22 minutes ago

“The process of switching my insurance to a new vehicle was quick and straightforward. JF3 was very helpful and professional”

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Posted 30 minutes ago

“Excellent customer service today from LE6.Leanne Warren-le6. This was somewhat in contrast to my previous contact with One Call . Leanne was very knowledgeable, helpful, efficient, and came across as extremely confident whilst she was resolving the problem for me today with renewing my motorcycle insurance policy. Leanne even managed to reduce my premium by a small amount. In my experience there is no substitute to that of actually speaking with a person. Livechat isn't always successful.”

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Posted 44 minutes ago

“Thank you so much to HG1 Hannah, for your help in amending my contact details for me. Much appreciated. You are a star.”

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Posted 46 minutes ago

“EK2 was very helpful and resolved my problem quickly. Thanks!”

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Posted 50 minutes ago

“Lydia B provided excellent service, she was very quick resolving my issue, happy with all the service I received”

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Posted 53 minutes ago

“On the chat my agent was EW3. He was very helpful in reducing my renewal. Only criticism I have is my renewal quote was very high and it took a chat of some 40 minutes to reduce it to an amount that was comparable with other insurers offering the same cover. This was not the fault of the agent.”

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Posted 57 minutes ago

“I spoke to KT7 today who was amazing. The help was almost instant, the information I got was very clear and the price I got was great. Renewing with One Call Insurance was a no-brainer with service like this.”

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Posted 1 hour ago

“HG1. Hannah was extremely efficient. She understood my issue immediately and proceeded to clarify and finalise. A competent advisor. Well done.”

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Posted 1 hour ago

“JS4 listened to my issues and found exactly the cover we wanted. So very friendly and helpful…exactly the type of service you want. Thank you Jade”

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Posted 1 hour ago

“Good prices, great customer service, prompt response on live chat. Spoke with Emily (er5) today, very efficient and knowledgeable, covered all my queries politely and promptly, great service.”

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Posted 1 hour ago

“Had some difficulty changing new car details. Hannah HG1 was super efficient. Realised what was required and resolved my issue quickly She was extremely competent.”

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Posted 1 hour ago

“MC2 sorted things out for me so quickly. I needed to access my account but realised that I never finalised the activation of my account at the time of purchasing H&C insurance. I logged into live chat and within a couple of minutes, MC2 got me access to my account and ensured that a renewal quote would be sent out very soon. Simple and effective. Thanks! :)”

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Posted 1 hour ago

“This company customer service is excellent. TH3 listen my issue properly and sort it on the same day. I really appreciate it”

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Posted 1 hour ago

“Very quick service . Understood what I wanted . Very happy . User lb3 Sweets fave diary milk fruit and nut”

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Posted 2 hours ago

“ew was efficient and proffessional”

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Posted 2 hours ago

“Easy to get sorted, very good price, I missed an important piece of information, which they chased instead of invalidating the insurance, it was easily fixed, with no fuss. Great service and at this point, would definitely recommend.”

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Posted 2 hours ago

One Call Insurance is rated 4.6 based on 397,510 reviews