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One Call Insurance Reviews

4.63 Rating 74,406 Reviews

93% of reviewers recommend One Call Insurance

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Merchant Metrics

Shipping & delivery

Postal Service

delivery methods

Within 5 Days

average delivery time

Greater than 57%

documents delivered on-time

Customer Service

Telephone, Live Chat, Email

communication channels

Under an hour

queries resolved in

customer service

Cancellations & Refunds

Difficult

cancellation process

Incorrect metrics?

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

"You have taken money from my bank, 17.12.18 yet I have no cover till 21.12.18 I cannot get through on the phone and I have waited 30 minutes and more on calling your company. To then have to go back to work so I have to end the call. This isn't a good service. I have asked my bank dispute team for advice. They have a recorded conversation regards my concerns. If I can't speak to anyone for a basic enquiry then I do not feel happy that I will have much stress should I need to make a claim. I will be seeking more advice on this matter. Of not answering calls and delaying my cover."

Posted 9 minutes ago

"Took out a policy on line with go compare, answed all questions honestly and then get seen off as all my fault i gave honest answers....... HUGE CON to make more money ............... very very unhappy with live chat service as useless and was on phone for 30 mins and all i got was ads and a long wait and still not talked to anyone!!!!!!"

Posted 1 hour ago

"Eh2 was very polite and courteous. Knew her product and did not waste my time."

Posted 1 hour ago

"Very precise and courteous. Knew her product and did not waste my time."

Posted 2 hours ago

"cd6 was very helpful in advsing me how to upload my documets and sent the email immediately. Thanks."

Posted 2 hours ago

"sl6 was clear and precise and helpful even though she wouldn't give me a discount for insuring 2 cars on the same day. But I can't have everything ..the quotes were as good as last year."

Posted 2 hours ago

"Rebecca (rf1) very helpful with how she helped me upload my details. Perfect can’t fault her help"

Posted 2 hours ago

"EH2 was very helpful and resolved my query very quickly."

Posted 2 hours ago

"Dealt with my enquiry swiftly, saved me some money and made me a happy customer.0"

Posted 2 hours ago

"Bit upset renewal quote was higher than last year and a quote online 3 weeks ago but NT3 did manage to reduce premium from latest so did renew."

Posted 3 hours ago

"Was very helpful with switching my insurance to end of month for me."

Posted 3 hours ago

"Very helpful and managed to get my policy cheaper for next year"

1 Helpful Report

Posted 3 hours ago

"helpful and friendly, phone line a bit fuzzy, but ok!"

Posted 3 hours ago

"Rebecca (rf1) was able to deal with my query quickly and efficiently - and was able to put my mind at rest. Thank you"

Posted 3 hours ago

"Cf1 very happy, friendly and very helpful ,very clear voice over the phone and cheerful happy to help me"

Posted 3 hours ago

"My call was taken quite quickly and the agent I spoke to handled my enquiry very efficiently. EH2"

Posted 3 hours ago

"Excellent Services I have been with one call for last two years and found them very nice ,and prices is better then other supplier ."

Posted 3 hours ago

"Excellent service,friendly staff"

Posted 4 hours ago

"I want to say, I changed from Hastings insurance to One call because their price was so much better than my renewal price, and it was so easy to change. Thank you. Chris."

Posted 4 hours ago

"CS1 - clear concise happy and polite"

Posted 4 hours ago

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One Call Insurance is rated 4.63 based on 74,406 reviews

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Alice, Customer Support