One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 403,851 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 403,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The rep I spoke to - Adam Cox (AC4) - was polite, knew his stuff and was very helpful.”

Helpful Report

Posted 17 hours ago

“Adam T (AT7) was absolutely brilliant, as a new customer (74) who is not very competent with computers, he sorted my queries in a highly efficient manner, nothing was too much trouble. PAY HIM MORE!”

Helpful Report

Posted 17 hours ago

“EW2 was most helpfull sorting my portal problems. It was a very busy period and maybe more operatives would help reduce wait time.”

Helpful Report

Posted 17 hours ago

“Hi . On a live chat GB3 dealt with my issue extremely efficiently and smoothly very helpful thanks.”

Helpful Report

Posted 17 hours ago

“ET1 was extremely helpful in resolving my query regarding the change of my credit card details from the one used last year to pay my premium renewal. He was most courteous and patient and facilitated the upcoming renewal premium to be paid online and my credit card details amended. As an elderly person, living alone it was most reassuring to have such thoughtful assistance from a real life person, rather than chatting to a “bot”!”

Helpful Report

Posted 17 hours ago

“HM1 was very helpful and sorted out my problems quickly.”

Helpful Report

Posted 17 hours ago

“Disappointment with this service £50 cancelation fee. My mistake but did think you could change your mind within 7-28days not”

Helpful Report

Posted 17 hours ago

“Good customer service. The advisor managed to bring my policy amount down to a lower price quoted by another company. The advisor is LN1.”

Helpful Report

Posted 17 hours ago

“I spoke with Kira to change the insurance cover to my new vehicle. The whole process was quick and easy. Kira (KG6) was polite and informative throughout.”

Helpful Report

Posted 17 hours ago

“TM7, excellent customer service, very helpful, thank you”

Helpful Report

Posted 17 hours ago

“Our call handler SaraF7 was very professional and helpful throughout the chat. It made making what was not a simple change of vehicle very straightforward and comprehensible. Thank you”

Helpful Report

Posted 17 hours ago

“Thanks SK3 - very helpful, solved my query and helped reduce my premiums, staying with one call”

Helpful Report

Posted 17 hours ago

“JC6 was really helpful in sorting out my issue”

Helpful Report

Posted 17 hours ago

“Dealt with GB3. Very helpful 5* service”

Helpful Report

Posted 17 hours ago

“Had the pleasure of being a customer for many years now and never had any issues. Just had help from shanice SP6 and it was so easy.She made the process a doddle thanks Shanice SP6”

Helpful Report

Posted 17 hours ago

“BB7 Ben was helpful in cancelling my policy when my car was put on SORN. Thanks Ben”

Helpful Report

Posted 17 hours ago

“Thank you Charlie CH5 a very helpful conversation, put my mind at rest.”

Helpful Report

Posted 18 hours ago

“Quick service very helpful thank”

Helpful Report

Posted 18 hours ago

“I spoke with ET3 yesterday and she was very knowledgeable and charming. The conversation was a pleasure and it really didn't feel like an insurance discussion, rather a sincere fact finding exercise and confirmation of price. ET3 is an excellent ambassador for your organisation and very much made me feel that my custom was valuable. Thankyou.”

Helpful Report

Posted 18 hours ago

“JH7 was very helpful and answered my questions and offered other options for when my renewal is due.”

Helpful Report

Posted 18 hours ago

One Call Insurance is rated 4.6 based on 403,851 reviews