One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,079 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“SP6 gave me all the information needed to make an informed decision and did not rush me”

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Posted 7 hours ago

“GM2-Good service provided all the way through quote,down side 15 minute wait time before pick up.Many thanks.”

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Posted 7 hours ago

“SF7 was absolutely great and sorted out the issue I had.”

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Posted 7 hours ago

“The operator I have been speaking to Isabelle has been over backwards to help me and I really appreciate it. She has put my mind at ease. Thank you very much for a wonderful service”

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Posted 8 hours ago

“MB1 Mia was fantastic ! she was so friendly, patient and informative. Nothing was an issue and she me change my mind from cancelling the policy. Mia found me a much better deal and I cant thank her enough for this. She is an asset to your business. Well done Mia and Thanks again”

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Posted 8 hours ago

“I received a totally confusing renewal notice with a zip file and many files enclosed. Terms were confusing "Executive/Ultimate" cover and a 33% increase in broker fee. **KT7** explained the complexities and even had a requite done which gave me a better price. I was happy to renew as she was so helpful”

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Posted 8 hours ago

“Very helpful and professional the price was a bit higher than others but I was happy with there service as a on going customer my view is to keep to the company you know and trust The staff members ref was GM2”

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Posted 8 hours ago

“IS1 dealt with my changes smoothly and professionally a great service.”

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Posted 8 hours ago

“GM2 at One Call provided an excellent service in retaining my custom for my van's yearly insurance policy. Without Georgina's help and guidance my business would have without doubt been moved to an alternative provider. Many thanks. Regards.”

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Posted 8 hours ago

“SP6 i was completely satisfied with the Chat i had with Shanice ,quick responses, good knowledge , good result all round thanks again Shanice SP6”

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Posted 8 hours ago

“Helpful and answered my question but did use a little jargon which given I was asking basic policy questions I thought may have helped identify my level of insurance knowledge”

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Posted 8 hours ago

“Polite and helpful”

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Posted 9 hours ago

“One call insurance quoted the best price including gold cover for breakdown, compared to my previous car insurance. The customer service received via phone from KH2, to check the insurance cover was correct was second to none. He was courteous, informative and took the time to listen and answer questions fully an attribute to the company!”

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Posted 18 hours ago

“Elisha was so helpful, clear concise and very professional, she couldn't have dealt with me better and made me very happy to be doing business with you guys. Kudos!”

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Posted 19 hours ago

“Issue could have been resolved quicker if a voice to voice conversation had been had”

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Posted 21 hours ago

“Great service, Ei1 was really helpful.”

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Posted 21 hours ago

“I spoke to TB2 today and he was very informative, he mentioned various add ons to my existing policy which I took note of. He wasn't pushy and gave me time to answer, although I'm happy with the policy at the moment if at any time I need to change anything or upgrade etc I'm confident it will be smooth and easy with using the porthole or over the phone.”

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Posted 21 hours ago

“I talked to Et3 today she was so professional and made my call so easy and delivered a great service and a great price thank you very much Et3”

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Posted 21 hours ago

“The on line chat was excruciating and very slow. However your team member on the phone saved your bacon. She had read my criticism and had everything to hand to sell me a new policy smoothly and clearly. Thanks”

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Posted 21 hours ago

“SK3 was really helpful, and quick to answer my query, all sorted with so little fuss thanx”

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Posted 22 hours ago

One Call Insurance is rated 4.6 based on 398,079 reviews