One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,469 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“TH3 dealt extremely well with my request to have my carinsurance changed as I requested.”

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Posted 16 hours ago

“I took out two new motor policies earlier this month for my two cars. 13 days into the policy I received a letter saying that I had to pay an additional £160 due to my not reporting a non fault accident claim made by my wife over 4 years ago. I contacted one call the next working day, Monday morning to be told this was now day 15 so outside the 14 day cooling off period. I would now be charged £380 if I wanted to cancel the cover. I feel that the letter was sent deliberately late to give me no time to respond and I have been cheated.”

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Posted 1 day ago

“Very poor company. Impossible to talk to anybody. All done online but unable to insure Named items and very low level on insurance. I cancelled this policy and went to a company that I cal call and talk too if needed. I felt that I was under insured and not enough cover. GET PEOPLE NOT AI”

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Posted 2 days ago

“Spoke to Lewis EW9 about a missing policy. Sent me an email link to change my password, which has nothing to do with what I wanted. Portal was offline & when it did come back on, still no policy.. ?”

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Posted 2 days ago

“Poor service … no prior information about auto renewal. Bad experience”

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Posted 2 days ago

“Do not deal with this company unless you want to pestered. I have had 10 texts phone calls in the last 2 months. They take no notice if you say no and phone the next day. Avoid”

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Posted 3 days ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 6 days ago

“I chatted with **KT7** today and my chat was done efficiently and in a prompt manner and my problem was dealt with very quickly a very diligent worker”

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Posted 6 days ago

“Very good service very helpful indeed”

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Posted 1 week ago

“Very good service very helpful indeed”

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Posted 1 week ago

“Very happy and quick to respond thank you jl9”

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Posted 1 week ago

“Lovely girl very helpful”

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Posted 1 week ago

“Renewed insurance on the basis that our company name would appear on the policy. This didn't happen, was then told it wasn't possible. Cancelled insurance.”

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Posted 1 week ago

“Fantastic customer service by abbey - ar3 Really quick and efficient”

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Posted 1 week ago

“Meant to put 5star sorry for mistake”

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Posted 1 week ago

“JE7 was extremely efficient and told me everything very clearly only I dropped my phone and it went off so I missed all information after”

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Posted 1 week ago

“Do not insure with One Call Insurance as you will not be able to contact them via the portal or telephone. I just wanted to cancel my home and car insurance. However, I am unable to contact them via the website or by telephone. None of their line is able to help and the website does not recognise my details.”

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Posted 1 week ago

“advisor was brilliant thank you”

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Posted 2 weeks ago

“SM2 Sarah was a great help thanks”

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Posted 2 weeks ago

“I thought GB1 was very helpful and had a lot of patience at every stage of the new policy. And I could not have done it without her . Many thanks Peter”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 424,469 reviews