One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 403,851 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 403,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Just writing to say how helpful AT7 was today when I had a query about my outbuildings insurance 😊”

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Posted 10 hours ago

“Disappointment with this service £50 cancelation fee. My mistake but did think you could change your mind within 7-28days not”

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Posted 13 hours ago

“After my experience with your disaster of a breakdown service, or lack of it, I shall not renew my policy when it's due.”

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Posted 17 hours ago

“I was more then pleased with his service once l got though to speak to a person l am of the old school would it’s nice to speak and just sorted out instead of texting to a machine.”

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Posted 2 days ago

“EW2 was very helpful in dealing with my situation”

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Posted 2 days ago

“Ei1. Was very helpful and solved my query . Very polite and friendly and I will definitely use one - call again . She answered all of my questions and gave me all of the information I needed.”

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Posted 3 days ago

“I spoke with George. he was very helpful and polite”

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Posted 3 days ago

“Upload Portal not working to declare my 20year NCB. Agreed to accept email to different address which was sent ! Then I had a letter saying I failed to comply and declared I had no NCB at all and doubled my premium. Disgraceful service!!! I went straight back to AXA and took the rip off cancellation fee to get away ASAP”

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Posted 3 days ago

“It’s impossible to speak to a person on the phone. This key information was not made clear at time of taking out my car insurance policy and is extremely disappointing. Live chat advisors are helpful but it takes way longer to sort out information required and removes human interaction. Not sure why the question below offers a selection of method of communication with the company as telephone as this is not available and my email was not responded to. I will never use this company again nor recommend to anyone else.”

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Posted 5 days ago

“It is a terrible website I could get into My policy. Just needed an answer to a simple question. Had to put in my Details so many times, do I have to click on register or log in.? I gave up in the end. KB.”

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Posted 1 week ago

“S9 very helpful thankyou”

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Posted 1 week ago

“Had to cancel car insurance with them as we were messed about by them, one minute we were covered next day not covered. Tried to sort it out on their snap chat as they don’t supply a phone number, one hour on first snap chat then 50 minutes on second attempt. Refund a fraction of the true cost, let’s hope they are more efficient with my refund. Went back to my old insurance company and all done and dusted in 5 minutes, and it was cheaper than One Call. Save yourself time and money, don’t go with them.”

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Posted 1 week ago

“What happened to phone calls . Awful. Spent nearly an hour resolving a speeding ticket on my insurance . The poor girl doing it deserved a medal T S 4 and deserves every penny she receives. She was so patient and understanding..”

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Posted 1 week ago

“Thank you so much TJ I helping reimbursing me with nearly 90 percent of the refund.”

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Posted 1 week ago

“SS9! Was very helpful”

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Posted 1 week ago

“Unbelievable how inefficient they are with claims and feedback, months of delays on actions. Feedback and progress reports not happening as promised on their webpage. Regards,”

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Posted 2 weeks ago

“Dear Sirs, Jb6 was very polite and professional whilst on the phone however, she did not "process" the renewals as discussed during our conversation and I had to call back today. I sent Jb6 an email about the revised premiums and also wanting to take out breakdown cover on 1 of the vehicles but didn't get a response. So that was also sorted when I called again today. Just logged onto the portal and I've had to confirm renewal of the policies. This wasn't explained when I provided verbal instructions to renew so it's just as well that I logged on otherwise I would have been without motor insurance, which is a legal requirement. So I'm not happy with the service provided. Thanks, Clare Wiener”

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Posted 2 weeks ago

“Avoid at all costs. Wanted to charge me a fortune for a change of vehicle, ended up (after long painful finger tapping phone call to reach the right person) cancelling the policy despite being only one month in, getting next to nothing back after cancellation and taking out a complete new policy with someone else (Admiral) and still making a substantial saving (50%) compared to what it would have cost to make the change on the One-Call policy. I'll never consider these people again for insurance and would recommend that you steer clear of them.”

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Posted 2 weeks ago

“Without permission OneCall kept my bank details and took payment for a second year that I never authorised. I had found a better quote elsewhere. After exhausting queues and sending in evidence that I had other valid insurance from the I was eventually promised a refund, which they never delivered. Further emails I sent were ignored.”

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Posted 2 weeks ago

“LG3 was very helpful and informative and resolved all our questions.”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 403,851 reviews