Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

One Call Insurance Reviews

4.6 Rating 332,855 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 332,855 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to access portal,tried alsorts of passwords and still no success, just gave up wasting my time”

Posted 8 hours ago

“Very poor so concentrated on selling me stuff came up with 3 x different admin fees also waited ages as no1 in the Q”

Posted 10 hours ago

“It's OK now GG1 sorted but I will be looking for cheaper insurance as I think your is 2 much and I've been with you a number of years.”

Posted 14 hours ago

“Shockingly complicated can not talk to a person on phone”

Posted 16 hours ago

“Not happy with One Call at all. The website is very confusing, not user friendly and the fact you cannot speak to an agent to discuss your policy is very disconcerting. The option to chat 'live' did not pop up straight away and the phone number listed on the information sent to me on line, is no longer viable.”

Posted 16 hours ago

“Absolutely rubbish, will never use these people again”

Posted 17 hours ago

“Onecall did not make me happy, paid to change vehicle, to be told that the company we were with, did not include commuting, which I had paid for. they then found another company and we again paid for. A simple window damage, on another vehicle cost me an extra £101. I'm now frightened to call Onecall should I have anymore issuses.”

Posted 17 hours ago

“Got a quote which was 3 x more expensive than last year Tried to cancel but no phone number to actually speak to someone on either the one call web page or with the actual insurance provider Had to set up a portal, using my phone didn't give me a full page, or had a notification at the top of the page which said was currently unavailable on numerous occasions on different days Went onto the one call web page to try and get a new quote and got offered one £130 cheaper Very annoying and frustrating”

Posted 19 hours ago

“Impossible to talk to a living human being when trying to solve a problem”

Posted 2 days ago

“I took out insurance with one call, not knowing that my daughter had already insured me with their sister company. I cancelled the policy I’d had with one call after only 6 hours after taking it out and they took £50 off my refund. I understand I should have had a cooling off period , but they charged me £50 for 6 hours. Surely not right?”

Posted 2 days ago

“I’m trying to resolve a problem you seem to have with my account But I’m getting absolutely frustrated with the complete inability to get your “ on-line virtual” staff to sort it ! They then just disappear WHY is it not possible to have a human on the end of a phone line? I’m very angry as in the letter I was sent it says quite threateningly respond within SEVEN DAYS to avoid possible cancellation of my policy!!!!”

Posted 3 days ago

“I had a Pay Monthly Policy with One Call. When I took out the policy I queried the monthly renewal but was assured that it was perfectly fine & there would be no issues. On May 2nd I was stopped by the Police for having no insurance and spent 20 minutes at the side of the road while they checked my documents. When I returned home I contacted One Call to ask about this problem. One Call - "The Insurance Database can take up to 72 hours to update. We advise customers to carry their documents" Me: "How will this prevent the Police from stopping me?" SILENCE Me: "So in effect you are saying that ALL One Call pay monthly policy holders must allow an extra 20 minutes for ANY journey undertaken in the first three days of any month?" SILENCE Are we to believe that a group of companies who only ever INCREASE their charges annually cannot afford to invest in an IT system that works in the same way banking does - i.e. instantly? BEWARE - IF YOU TAKE A MONTHLY POLICY WITH ONE CALL YOU ARE LIKELY TO BE STOPPED BY POLICE IN THE FIRST THREE DAYS OF EVERY MONTH!!!!!”

Posted 3 days ago

“One call was never authorised to renew my policy, but they still took the renewal price from my bank, nearly an hour on the phone and the response I got was prove you have insurance elsewhere and we will try to get you your money back. No emails previous to the renewal date. Terrible service I will never use again.”

Posted 3 days ago

“Awful .... Sent me wrong policy details so not let me look at new renewal invite because wrong date .... No number to ring. Only option to speak to a live portal at 5pm in a queue of about 30 .... Awful”

Posted 4 days ago

“Phone one call 10 minutes to talk some one change car to van got price to change over and price 80 more than one call on line how that work being all ready customer always get price on line it cheaper”

Posted 4 days ago

“It is impossible to contact you on android or windows 10. I had to borrow an iPad. It’s taken 3 days to get someone to answer my query. Then you could help me. The person Brandon N (BN1) was excellent. Your portal is useless.”

Posted 4 days ago

“Bring back call centres !!”

Posted 4 days ago

“Not today’s communication, previously found the service unhelpful and frustrating. My partners has left One Call for the Same readons. I’m sad to say I will not recommend the company. Today’s cancellation fee including admin, I found extortionate, I paid purely so I had no more dealing with one call. I have to say I get zero satisfaction from having to write negative feedback.please be clear the following scores will be on previous communication and not today.”

Posted 4 days ago

“I can't log in to the portal it want accept my details although overall said it was correct.”

Posted 5 days ago

“Tried to cancel my renewal. Spent hours and hours trying to ring ton do this but keep getting cut off. Tried option 1 for you to call back, when I answer cut off again and again and again. Live chat not been working for days. Keeps saying currently not available. My bank has your payment as pending! Absolutely diabolical company. Do not touch them with a barge pole.”

Posted 5 days ago

«
1
2
3
4
5
»

One Call Insurance is rated 4.6 based on 332,855 reviews