One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,649 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very slow process but once connected KT7 handled the change requested efficiently”

Helpful Report

Posted 2 hours ago

“Could not change details on line with new car. Had to use chat box and wait in a queue of 30 calls. Also phoned and waited in another queue and request a call back. Did not find this service customer friendly. Then to top it all the website stated that if the portal is not used the administration charge would be double. Registering a new car should not be so difficult.”

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Posted 1 day ago

“First Class!”

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Posted 2 days ago

“Jf2 very helpful tonight with car insurance renewal, good result and very competitive quote. Responded to all questions quickly. Positive experience as I don't like chat sites.”

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Posted 2 days ago

“Could not help”

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Posted 3 days ago

“CH5 Charlie was excellent, strait to the point and arrived at a sensible conclusion.”

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Posted 3 days ago

“Thank you to JM3 for dealing with my change of vehicle details this morning so promptly. I had tried to use the portal and chat feature to change my cover to my new car which I am picking up on Friday which took me far too long as I am not that good with computers . I do feel though that to charge £24.00 on line to £42.50 with talking to a person and quickly resolving my problem was excessive but more accurate . It is in my opinion that customer service is what people need and it can’t be done on a keyboard. So again thank you JM3 you retained my business.”

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Posted 3 days ago

“Ee3 was very helpful! However one call themselves were very slow to deal with”

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Posted 4 days ago

“KT1 - Excellent service and matched my quote so happy to stay.”

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Posted 1 week ago

“I think you should have a telephone number for people to contact you”

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Posted 1 week ago

“Sr8 was very polite and helpful with all my needs and very understanding that we don't do portals. And looking forward for a paper.policy. many thanks 😊”

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Posted 1 week ago

“Ec1 very helpful in my car insurance good customer care 8”

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Posted 1 week ago

“Very helpful”

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Posted 1 week ago

“I find the customer service unwieldy - don’t like having to type a conversation on my phone!”

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Posted 1 week ago

“What a lengthy inconvenient way of conducting business. People don’t have time to sit and watch their screens while waiting in a queue. Can’t beat a one to one phone call.”

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Posted 1 week ago

“Excellent service from **Jb6** (Jess) earlier today. Very helpful and informative as well as being friendly and patient with me whilst I was going through my list of things to be sorted - which she did professionally and efficiently. Many thanks, Jess - could not have wished for better service.”

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Posted 2 weeks ago

“Was very pleased with my cover and service last year. Finally got through on the chat function to renew which took over a week so taking off a couple of stars for that as I was unable to log into the portal for some reason. However, finally got through to mb9 who was great at sorting my renewal out.”

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Posted 2 weeks ago

“Webcam. I wanted hard copy of insurance docs which agent seemed a little reluctant to.provide initially”

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Posted 2 weeks ago

“I had a hard time getting logged in, on website or app! It kept saying my details were wrong. And I didn't know I could phone you as there is no phone number but then you can if you're a platinum member, which I am. But nobody told me that. And just now I received an email to go paper free and both buttons are saying " page not found!" So not so good for me.”

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Posted 2 weeks ago

“After 2hours of waiting to live chat, using 10% of my phones battery life, then 30 minutes to simply change ownership of vehicle, I can only say , I was truly disappointed,”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 393,649 reviews