One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 404,968 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 404,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Leanne LE6 was very polite and helpful when I called about my renewal quote today. She found me a better quote and was very professional. Thank you Leanne and One Call”

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Posted 1 day ago

“IS1 was great today,”

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Posted 1 day ago

“I supplied proof of no claims as requested then received a letter saying my policy would be cancelled. It was sorted by Jordan (JL4) on the customer chat amicably but apparently his colleague said the information required was not contained on the document, which is incorrect.”

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Posted 2 days ago

“Great service with EW9. Thank you..”

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Posted 3 days ago

“Very good service nd competitive price”

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Posted 3 days ago

“Phoned and cancelled insurance but agent never actioned the cancellation . Chased refund two weeks later and had to go through online chat but Tia (TI2) sorted what should have been done previously”

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Posted 3 days ago

“LG3 was super helpful with my cancellation online it’s been so very difficult to get online but I was dealt with very comprehensively by LG3 thanks again”

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Posted 3 days ago

“The advisor I chatted with was good, but I would prefer to be able to speak to a person over the phone. Thanks”

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Posted 1 week ago

“It has taken a very long time to get my vehicle policy changed to another car. I have spent well of 1.5hrs doing this. However eventually it has been sorted thanks to agent EW9”

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Posted 1 week ago

“LN 1 I don’t normally do texting, I’d rather talk with whoever is on the other end. But Lawrence was very helpful and precise. Very good .”

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Posted 1 week ago

“i received a renewal quote qwhich i thought was excessive and **MB1** was extremely helpful and patient. I was given a revised renewal quote which i accepted”

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Posted 1 week ago

“I'd have preferred to speak to someone on the phone but TBF the chat was quite responsive and JF2 dealt with my renewal efficiently. But I think the lower price I got by querying my renewal quote should have been lower without me having to do that!”

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Posted 1 week ago

“JD7 was very helpful and made the complicated process of changing policies relatively smooth - thank you JD7”

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Posted 1 week ago

“The agent whom i dealt with jl4 was very helpful and assisted me through the process”

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Posted 1 week ago

“Talking with PS1, really helpful when on-line but it took too long to be directed to the right agent who could assist with changing a vehicle on my policy (couldn't do it via the portal as it was a new vehicle). This time, I spent ~1.30 hrs to sort this out, on top of an earlier attempt in the week, which I'm sure could have been achieved in 10-15 minutes on the phone. Not sure on the price either as there were no comparatives offered, which makes it hard to judge if it was the best deal out there.”

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Posted 1 week ago

“Ja1 was very helpful with everything we asked and after lots of questions asked we finally settled on a reasonable price”

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Posted 1 week ago

“On this occasion I wasn't that happy as T12 was unable to tell me why my insurance had increased by over £100, plus your admin charge, merely to change my vehicle to one of an identical model, make and year other than to say it was just the charge that the insurance company makes. The only difference to the vehicle was a sunroof, satnav, reversing camera and 30,000 fewer miles! I have no complaint about the way T12 asked and answered questions but am disappointed not to have a more explicit reason”

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Posted 2 weeks ago

“LD7 first class service thank you”

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Posted 2 weeks ago

“SP6 helped bring down my insurance quote by £350. Used the live chat service. Very helpful. Explained things well. 10/10 !! Thanks SP6”

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Posted 2 weeks ago

“I talked to operator SK3 today about a change of vehicle police and she was very professional and helpful A credit to your company thanks”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 404,968 reviews