One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,506 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I hate that you have to call to get the premium reduced but AR5 was helpful and did reduce the original price so that I could renew my policy. Nothing wrong with AR5 customer service but the company policy of hoping people don’t check around for better prices is not a good one.”

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Posted 9 hours ago

“I needed help with some changes to my policy and Isabelle ISI was extremely helpful. An asset to your company. Helped me and now feel well covered taking my car abroad and sold me extras that I needed well done”

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Posted 4 days ago

“All I want to do is talk to someone not via chat just on the phone and talk, I'm fed up completely”

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Posted 4 days ago

“not brilliant on price - but helpful staff”

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Posted 4 days ago

“not totally happy. website slow to respond and fails to reach log on page far too often”

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Posted 4 days ago

“KH9 Very efficient and patient, covered everything and good price.”

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Posted 5 days ago

“Optically cheap but there are catches. I cancelled a policy today because I sold the car, and I get zero refund despite having 6 months left due to a £60 cancellation fee. If I’d known that I would not have taken out my new policy with One Call. I will now consider looking elsewhere when my 3 outstanding renewals are due.”

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Posted 6 days ago

“Disappointed that I was billed an extra £55 for a 'Lifestyle Excess Protector whan I did not request it and can not find any reference to it on your offering.”

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Posted 6 days ago

“Its called one call, but you can't call on a saturday. I wanted to add a driver and it took 2.5 hours on chat. First of all as the chat took so long to be answered, it kept throwing me off for inactivity. then i got through to someone who then said they had to put me through to renewals. so another wait. Eventually got through to AD1 who was very helpful but it still took another hour to answer all the questions and get the driver added. And these were questions i had already answered when the chat started.”

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Posted 1 week ago

“This is the worst insurance company I’ve been with in 45 years of driving it’s impossible to get in Tuch with I definitely would not recommend it to eney one”

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Posted 1 week ago

“TJ1 was lovely and sorted my problem quickly. I give TJ1 5 stars but getting through to an agent is a nightmare, I wouldn't recommend it at all. In fact I nearly cancelled the policy because I was getting so frustrated with it. But hey ho TJ1 sorted it for me.”

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Posted 1 week ago

“Oh brilliant should have come to you for quote my car VE74XJJbut went with original insurance. Never mind there’s always next year thank You one call”

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Posted 1 week ago

“The agent was a bit slow in replying during the chat. A bit direct with the replies, no please or thank you's”

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Posted 1 week ago

“No help at all not due to the person on the phone, but need to speak to claims department, been given no phone number to contact and I feel in limbo for new insurance for oct 4th, accident is no fault Of my own and now after been waiting for over and hour to live chat someone I’m still no further”

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Posted 1 week ago

“KT7 was very helpful. 3 stars for the lack of transparency with fees.”

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Posted 1 week ago

“Got price comparable to other quotes l had”

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Posted 1 week ago

“TJ1 was extremely efficient and helpful. Made the changes quickly without any fuss”

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Posted 1 week ago

“Very hard to get in touch. Tried calling on Friday, was on hold for ages. Disconnected. Then had to register on portal to do it myself. That was hard work. Then didn’t recognise the car. Tried for a live chat from 9.00 today. Eventually connected at 12.02”

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Posted 2 weeks ago

“Waited on hold for an hour and a half!!!! When ch5 got to me he was very efficent but you need more call handlers. five stars for CH5 no stars for the wait.”

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Posted 2 weeks ago

“JS4 brillant service and so friendly, helped me in a really positive way. Thank you jade.”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 399,506 reviews