One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,780 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,780 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took a while to get connected to " one call " and ended up being a chat box. The agent GB3 was very helpfull.”

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Posted 1 month ago

“Whilst the wait for assistance was excessive, once connected the advisor dealt with my query quickly and efficiently”

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Posted 1 month ago

“Today I delt with Thomas Mathews and Jacob. Both were extremely helpful and resolved my issue. However the portal system is extremely frustratrating as it kept saying incorrect email add despite the fact that it was a link on said email address. I had to go to chat which like I said they resolved but instead of taking a few mins I've spent most of the morning. Not the chat peoples fault but Im very dissatisfied wuth your poryal system”

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Posted 1 month ago

“Live chat with Steve s , Ss9 went smooth and efficient, thanks.”

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Posted 1 month ago

“I sold my car and needed to cancel the policy and arrange a refund. I went online and used the web chat option. I was assisted by operator SM2 and the whole process was very easy and quick. Good job done”

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Posted 1 month ago

“Received helpful information and service from user name VH3 today. No complaints.”

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Posted 1 month ago

“Can I mention JW5 he was very helpful and patient with me I was very worried. He was able to put my mind at rest and tell me exactly what was required.”

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Posted 1 month ago

“Very efficient and helpful service from Leanne( Le6) renewing my car insurance. It made such a difference when I could speak to someone direct and to have follow up with the same person. Also I could email and ask her to ring me so my queries could be sorted quickly.”

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Posted 1 month ago

“Really helpful, handled every detail well & clearly stated all that will happen”

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Posted 1 month ago

“The live chat is supposed to save time but it would have been quicker calling . The person I think her name was alisha was very helpful and sorted the issue for me”

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Posted 1 month ago

“Would be easier if you could speak to someone but overall a good service.”

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Posted 1 month ago

“Spoke to ML 2 on chat today very efficient I do think it is better to speak to someone and to be given the price total you are going to pay along with the breakdown costs of each component”

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Posted 1 month ago

“Annoyingly,...Yet again the 'AutoRenew' was not turned off. Is this the single most annoying feature of any insurers web portal? I hate it as it encourages the insurer not to try too hard to retain your business. So, .. to the review - I was presented with a figure which was 'the best' One Call could do. But it wasn't was it! I managed to get a further 20% off the premium. This is exactly why I don't use 'Auto Renew' and you shouldn't either. The Chat Agent was perfectly polite and quick to review the costs where a saving was made - surprise surprise. Buyer beware!!”

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Posted 1 month ago

“KT1 initial attempts access the customer portal failed. Then payment system fell over. However the final attempt with KT1 succeeded thus avoiding frustration.”

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Posted 1 month ago

“NK3 was very helpful and friendly”

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Posted 1 month ago

“TM1 very helpful in explaining all the additional hidden charges, IE £40 admin fees for 'no-fault' claims that 3rd parties made against their own insurance having hit an old vehicle of ours. You must Point this out st the beginning of any agreement or you will be charged and you will see an increase in your premium along with further increases in your cost per mile. There are NO gestures of goodwill either.”

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Posted 1 month ago

“I had some amendments to my policy prior to renewal, the customer service adviser was brilliant. I also asked for my breakdown options as I only had the basic and they provided me with what I needed very quickly which helped me make an informed choice. They were very helpful and swift 😀”

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Posted 1 month ago

“Not great at dealing with individual issues. More a conveyor belt.”

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Posted 1 month ago

“I spoke to One Call's agent today about the quotation I had received for home insurance. Whilst I was very disappointed with the high quotation I had received I was given a significantly lower Quotation over the telephone. The young lady I spoke to was friendly and helpful.”

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Posted 1 month ago

“Very long wait for response despite saying I was first in the queue. I have already ticked the box to say I had sold the vehicle and wouldn’t be replacing it and yet still I was asked if I was going to replace it.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 393,780 reviews